We booked a test drive at BMW Oxford North for 11:00 am, arrived on time, and waited for over an hour. Despite having a confirmed appointment, we were eventually told that another customer was usi... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Rozeena in service was incredible to deal with. A truly easy experience is hard to find in dealership service departments, but she always delivers. Professional and fast service, feels like she g... Toon meer
Bedrijf heeft geantwoord
I called on Rozeena Ali for assistance to my BMW. Her attention to all matters, was outstanding. A true credit to your company.
Just leased a new vehicle from BMW North Oxford. Charlotte was attentive from start to finish, giving us the time we needed to make decisions without feeling pressured. Nothing was too much trou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to North Oxford BMW, your authorised local BMW retailer, with excellent offers on new and approved used BMWs. Visit us today.
Contactgegevens
Wolvercote Roundabout, OX2 8HH, Oxford, Verenigd Koninkrijk
- www.oxfordbmw.co.uk
4,4
Uitstekend
366 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 54% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great garage
Great garage. Always receive excellent customer service, particularly from Rozeena :)
11 mei 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your comments with Rozeena. We hope to see you again soon!
Happy customer for sure
Happy customer for sure. Great service from Rozeena Ali who helped me get my EGR Cooler fixed as a goodwill from BMW . So thanks BMW for appreciating us who have spent lots of money over years on buying or servicing our car with you.
1 september 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your comments with Rozeena. Thank you for your business!
Great service and team
Really impressed with the service, efficiency and communication at BMW North Oxford. I bring my car from another town because I know it’ll be in safe hands. Special mention to Rozeena Ali who always makes coming into the garage, a great experience.
31 augustus 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your comments with Rozeena. We hope to see you again soon!
Fantastic Service
BMW North Oxford garage very professional in handling all enquiries. Always impressed especially with Rozeena Ali. Provides a friendly first class service every time. Keep up the good work.
8 september 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Rozeena provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!
Another seamless service experience
Yet another fantastically seamless service experience with BMW North Oxford. Fast track booking ran perfectly on time and I was brilliantly looked after by the wonderful Rozeena Ali, who is always so accommodating and friendly.
31 augustus 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Rozeena provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!
Committed to good customer service
The helpfulness of Rozeena Ali and her colleagues in a busy service department is exemplary, making us feel valued and building our loyalty to the BMW brand.
12 september 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're glad to hear that Rozeena delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!
Brilliant
As always, fantastic customer service by BMW North Oxford. Big shout out to their star advisor, Rozeenna Ali, who is brilliant at her job and always has a smile. BMW Tec David Hook is another amazing member of staff who looks after my car like it's his own. Two gems.
12 september 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're glad to hear that Rozeena and David delivered a positive experience for you. We look forward to sharing your feedback with them!
Praiseworthy
Over the last three years since I have been using North Oxford Garage I have nothing but praise for their excellent and friendly service, especially so for Rozeena Ali who has always been very attentive and thorough, and I would only deal with her if possible in the future. Their waiting area and general showroom is of the highest standard and a pleasure to be in whilst waiting for my vehicle to be ready, and of course is always washed and polished before receiving.
7 september 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're glad to hear that Rozeena delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!
Rozeena Ali provided excellent service
Rozeena Ali provided excellent service. She was super freindly and very professional. Seemless experience, will definitely use North BMW again.
11 september 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're glad to hear that Rozeena delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!
Always a pleasant visit when car is in…
Always a pleasant visit when car is in for service, chatting to the lovely ladies.
1 september 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi Jean, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!
Very speedy replacement part fitted and…
Very speedy replacement part fitted and even had time for a car clean! Rozeena Ali was very communicative and professional. Thank you!
1 september 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi Helen, thank you for taking the time to share your feedback. We're glad to hear Rozeena delivered a positive experience for you, if there is anything that would turn this review from four stars to five please share with marketing@williammorgangroup.co.uk. Many Thanks, North Oxford BMW.
Great experience as always with BMW…
Great experience as always with BMW North Oxford Garage.
Just needed to service engine oil today,
great facility to be able to work on site while you are waiting for the service completed also very welcoming team. Especially Rozeena Ali, so friendly and professional.
Thanks a lot
H. Andre
31 augustus 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Rozeena provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!
Fantastic service
Fantastic service! Car failed MOT due to a suspension fault but fixed and back on the road within 24hours! Kept informed throughout and car was spotlessly clean too. Very happy.
18 augustus 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi James, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided a quick turn around and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!
Appalling automated check-in for…
Appalling automated check-in for servicing. Having done everything right by checking the car in both the night before and upon arrival at the due time, I waited for 25 minutes but no service adviser made contact. The system says it’s all registered correctly so I go for a long walk. After 1.25 hours I noticed that it hadn’t moved from its original position. After complaining it finally got started and it was only in for a warranty check!
29 augustus 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi Pauline, thankyou for taking the time to share your feedback. I believe our Service manager is in contact with you regarding your recent experience. Many Thanks, North Oxford BMW.
Arranged to sell my BMW 520d via Sid…
Arranged to sell my BMW 520d via Sid Singh the group buyer. I had great service throughout. The car was picked up as arranged by Roger and Howard who were very friendly, helpful and courteous. I highly recommend this local dealer.
14 augustus 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi Kevin, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and thank you for your business!
I’ve spent a most wonderful 31/2 hours…
I’ve spent a most wonderful 31/2 hours in BMW Service Dept: ( for annual service) Jodie has been my friend & guide / explaining all the details / bringing me coffee & lovely shortcake biscuits( my favourites!) I’ve been so impressed with the friendly welcome from you ALL! It’s been like a 5 star hotel!! And Philip will be explaining dashboard details to me shortly - a very helpful Service Manager! Jodie said I can pop in anytime to visit for a coffee & chat! An unforgettable few hours !
7 augustus 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi Janet, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Jodie and the team provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!
Absolutely applauding Service from the…
Absolutely applauding Service from the sales team, so rude lost sale £ 100k, unbelievable.
Its seems BMW Oxford only reply to positive reviews, looking at Trust Pilot.
6 augustus 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi, thank you for taking the time to share your feedback. We never like to leave a customer unhappy and will always investigate our negative reviews. Our Sales Manager is aware of your feedback and is keen to speak to you, could I please ask for you to confirm your best contact number by emailing marketing@williammorgangroup.co.uk. Many Thanks, North Oxford BMW
Great service.
Minor issue of warranty, the staff at North Oxford went out of their way to assure me it would dealt with at a time to suit me, car booked in for a day and a courtesy car made available, all discussed over a cup of tea😀
I’m on my second car from N.O. and my first bike, just made enquiries to get my next bike from them. Always great service from North Oxford 👍
6 juli 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback. We look forward to welcoming you back in the future!
Great service from Jamie and the team…
Great service from Jamie and the team at North Oxford fixing my broken suspension. Kept informed throughout and issue fixed promptly.
28 juni 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback. We look forward to welcoming you back in the future!
Stuart Taun.
Stuart Taun.
Rozeena Ali was very helpful when I had a problem with my used BMW. She sorted out the problem very efficiently.
14 juni 2023
Review zonder uitnodiging
Antwoord van North Oxford BMW
Hi Stuart, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Rozeena provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.