PA Housing Reviews 

Sara Tenancy Sustainment Officer was absolutely amazing and really helped me with some issues i was having regarding my council tax bill. She is a very nice professional person and kept intouch with me until the matter was resolved.

The staff are very kind and accommodating special mention Valerie.

I have send email to request a room to stay sunday and Monday morning she sort me out. Even more happy after working 12 hours shift I have a warm bed and a shower and very clean room. Thank is not enough 🙏 best wishes to all team of PA housing. See you again next week and in future.

Regards

Julian
Mri locum radiographer

Polite, pleasant and helpful. I just had my house servey and the man who came was lovely and got the job done fairly quick but took enough time to make sure any problems was jotted down.

The worst people you can ever deal with. I reported subletting the previous neighbourhood coordinator on top of planning a fake investigation told to the perpetrator o reported him. Then at the beginning of 2024 they change management and new neighbourhood came never saw the perpetrator in ten months while the illegal tenant living in the property and never knocked the door to check who was living there. The aftermath was me being threatened with letters if I pursue the matter they will take action against me. What a corrupted people they are. I guess pa housing just didn’t want to spend money to take the perpetrator to court and give the money back to the government once the perpetrator live on benefits. The lesson I learned was we tenants can do anything we want without repercussions, once they collect the rent anything goes.

The people thT have really helped me with applications for discrencenry housing payment have been patient with my application with forms & bank statement requirements and helped me with grocery vouchers was amazing to receive through trying to desperately pay my energy bills looking forward to telephone appointment on Monday as struggling like many people on this cold weather a nightmare thank you all for caring support been brilliant 👏

After a council house swap I was assured by the previous tenant that PA Housing were on top of repairs. This couldn't be further from the truth. It took probably about 1 year for them to address a major mould problem in an uninhabitable bedroom.
Since then, an old gas boiler continually breaks down, around every 6 weeks we have to go through the process of waiting around 48 hours to get hot water and heating again, for an engineer to temporarily bandage over the problem and tell us we need a new boiler.
They work with Sureserve (formerly K&T Heating) who make you jump through hoops before you can get an engineer, wait for a callback for approximately a day (or stay on the phone in line for an hour or so) to tell you they don't have an engineer until the next day or day after. A complete shambles. I would never have moved to a PA property if I'd have known what chaos awaited.

Helpful and good at responding to concerns. Kitchen looks lovely.

Very nicely built, recently renovated rooms. The PA housing staff is extremely helpful. I love staying here. No issues at all in the past 1 year !

Had a new kitchen fitted ,can't fault the work at all ,I'm really happy with it. The contractors were helpful and polite. All mess collected and taken away. Site managers kept in touch and had daily texts to let me know who was attending each day.

Everything went wrong left me 6 months without insulation which ruined my life my home and all my kids belongings my health overall they just terrible they know about health conditions and was still left. No regard for me or my young family.

I been promised work to my house for over year 6 months still not starting it now 7 December nuffing what would u do about it or what can I do about it pls my clothes are down and wet so I’d like to see what you can do or get some compensation. My house is freezing which actually take me two years to sort out recently entitled to compensation for this.

If Carlsberg did housing.
PA have adapted our bathroom to fit the needs of our daughter. They went above and beyond what we expected with the speed, quality of work and the best fittings available.
One tradesman managed to fully fit a wet room in 6 days. The finish is breathtaking.
Overall, when we request repairs to the property, the work is completed within 5 days, sometimes less.
We couldn't be happier having PA as landlords.

Lovely and quick, nice gentleman and so polite

It's supposed to be social housing but in fact its a corporate profiter from £547 pr month to £985 in 4 years and the services are appalling they use an ai bot to apologise and trust pilot does no check to see if issue is resolved. no faith in PA and Losing faith in trust Pilot who are supporting companies a lot more than people i suppose there is more profit in that. Please tell me where I'm wrong

They don’t respond to complaints, never buy a house from PA Housing, disgusting service and poor quality of response to your needs.

I am extremely disappointed with PA Housing for failing to address the misuse of balconies by tenants. Many residents are installing clotheslines and hanging messy laundry on their balconies, creating not only an eyesore but also serious health and safety issues.

Hanging clothes on balconies increases the risk of accidents, especially in windy conditions. Additionally, damp clothes hanging outside can contribute to mold growth and poor air quality, impacting the health of residents nearby.

It’s unacceptable that PA Housing has not taken action to enforce the rules or educate tenants about proper balcony use. This lack of responsibility reflects poorly on their management and disregard for the well-being of residents and the overall appearance of the property.

I urge PA Housing to address this issue immediately for the safety, health, and aesthetic quality of the community.

Case No 42566 - open over a year ago

I had an energy survey visit from Richard. He was friendly, respectful to myself and the property. He was thorough with his inspection, assessing the property, taking measurements and recording them.It’s lovely to see someone that takes pride in their job. Fingers crossed that this time it means that new windows are installed as it has been 2 years since the last survey showed they needed changing.

PA Housing are the worst housing association out there. I've been waiting 7 years for my repairs to be done & they haven't lifted a finger. I'm a disabled tenant & last year I was diagnosed with asthma. I swear it's this house that gave me it. They put a new heating system in 7 years ago after my bedroom radiator was leaking & my boiler was condemned. Instead of emptying my bedroom radiator they dragged it across my bedroom floor & all the water flooded out of it straight through the floor & into my living room. It caused my living room ceiling to start coming down. It's been coming down ever since & they don't give a damn that I have to live with that. I can't even sit in my living room to watch t.v. or have visitors round 'cause I'm too scared a lump of ceiling will fall on us. I have big holes in my kitchen floor that I found when I pulled the flooring up in the kitchen so they could do the new heating system. They haven't bothered to fix them either. My bedroom windows don't open. Complete fire hazard but they don't care. No handle on my bathroom window. They don't care. The only tap that works in my bathroom is the 1 on my bathroom sink. They don't care. I've been promised a wet room for years as I can no longer use my shower. Still not done 'cause they don't care. The property is full of damp & mould, they don't care. There's a big hole in 1 of my stairs that my ex partner put his foot through. I haven't been with him for 4 years now. I've had to patch it up as best I can. They still haven't fixed it. They really couldn't care less about their tenants as long as you're paying your rent on time. They want your money but they're not interested in doing any repairs for you. They're a disgrace.

I am deeply disappointed with PA Housing Association. After more than a year of searching for a non-smoking building due to my severe allergy to nicotine and cigarette smoke, I was thrilled to purchase a flat in July 2021 within a development managed by PA Housing that was explicitly advertised as non-smoking. This assurance was crucial for my health and well-being.

However, on 26 October 2024, PA Housing allowed the adjacent flat to mine to be rented to a heavy smoker. The tenant smokes constantly on a small enclosed balcony that we share. My flat is equipped with a mechanical ventilation system that draws fresh air from this shared space, resulting in smoke circulating throughout my home.

As a consequence, my health has been severely compromised. I suffer from tobacco smoke hypersensitivity, and exposure has led to bronchospasm, wheezing, severe shortness of breath, nasal congestion, and other serious symptoms. Despite raising these issues, PA Housing has not taken effective action to resolve the situation.

This oversight not only violates the non-smoking agreement but has also put my health at significant risk. I expected better responsibility and adherence to their own policies from a housing association.

I urge others to be cautious when dealing with PA Housing Association, especially if you have specific health needs or expect them to uphold their commitments.