Paradigm Housing Group Reviews 

Terrible was assaulted by fellow neighbour cut all my ear at to have stiches, Paradigm did nothing really.Hundreds of dog poo bags left outside our rear entance door, took Pictures, Paradigm only really interested in helping the Perpertrator.awful housing association not interest at all in the truth.

A nice guy who was great in every way. Very happy and felt safe unlike last year when I had a awful experience with one of the gas team.

The engineer was very polite and friendly

Very happy with the outcome

Dave was absolutely fantastic, got my central eating up and running. Was on 24 hour callout better ride to 10 o’clock. The same day could not fault the service we had.

I recently contacted them as I really need a wet room installed. They advised getting a grant but was turned down. Went back to them and said I could pay myself. Lived here 23 years and never asked for anything unless something was wrong. They have made no offer to help, very disappointed.

I have had issues with my boiler and the gas maintenance guys have been brilliant and are always polite friendly and courteous

In morning reported boiler issue. Very helpful consultant arranged my emergency service in 5 minutes. Engineer arrived 5 hours later. Fixed it in 15 minutes, very helpful and experienced electrical. Great service Thank you

Further to multiply problems I have to add that once escalated all problems were satisfactorily resolved, to this end I have to be honest and reflect it here. Only four because I should never have been placed in the position.

Purchased a new build from paradigm.

Worst decision of my life. Had a defect list longer than the M4. Supposedly NHBC registered but there has definitely been some back handers going around. The oven hob was hanging out, the kitchen didn't even have plinths. All the doors were hanging off, light fitments with massive holes around them, someone had screwed the toilet roll holder into a water pipe which slowly corroded and flooded the house which they didn't see as an 'emergency'. The heating hadn't been bled and the pump was siezed and broken, the shower leaks and the showeroom is covered in mould... the list goes on and on. They did not rectify any and just said hard luck. The defect period on our paperwork says 2 years. They kept pushing and insisting it was one year but not from our move in date but from 6 months before when the property was "complete". Even though I have it in black and white. They do not give a s**t about you. Don't do the same as me and be sat in a hole you havent dug yourself. They will not give you a ladder.

Black mould spores in every room of the property except the bathroom. Foul smell from kitchen cupboards. 0 ventilation @ night due to ineffective heat recovery system ( despite recent service). Ground floor location reduces access to air at night. Shattered guttering turning the white outer wall green.
It took Paradigm months to believe there was a damp mould issue hence escalation in severity of disrepair. Now that they know, they are offering meaningless interventions rather than addressing the route cause in a timely manner.
Terrified about the health implications, struggling with my eyes/vision and breathing. Also stress of damage to personal irreplaceable belongings.
This is not a home.
All issues raised here have been raised with Paradigm.
update following reply- I am yet to see your robust process- still breathing in harmful air. I have raised a complaint so I have no need to call customer services.

The performance of this company is absolutely dreadful,the staff don’t know the properties they look after,maintenance and repairs are awful.Myself and fellow residents have endured almost a year of disruption to our communal heating and hot water,initially 1 of 2 boilers failed Dec last year then the other gave up April this year.This left us residents without heating for 119 days for which we were given 3 very small fan heaters to replace 8 radiators apart from the fact they were nowhere near enough they cost us residents to use.We were offered compensation at a reasonable level which we accepted,1 property/tenant were paid that amount then paradigm notified the rest of us that figure was a mistake and we were told we would only get 1 third of the original offer.We are now contesting this. We are now enduring more heating system work that was supposed to take 3 weeks,we are now in week 9 and in the last week have been without heating and hot water again throughout this week without any concern shown by Paradigm.

AVOID AVOID!!! renting from Paradigm housing. I’m in disbelief, after 3 years from 12/10/2020 Paradigm Housing is chasing me down for alleged repair charges, yet my Housing officer signed off my end of tenancy inspection checklist and nothing was mentioned.

Paradigm housing has poor service (DISORGANISED) both towards tenants and within their team.

HARASSING TENANTS AFTER
3 YEARS OF MOVING OUT OF THEIR PROPERTY.

I have suffered over 5 years with boiler problems.including every winter no pressure gauge
Working.bled radiators.etc BUT how do l fill up water on boiler??had in.past 2 carbon monoxide leaks??
I'm told for years YOU HAVE A BOILER.PROBLEM?WOW I NEVER KNEW THAT.must be cos lm female.b..s..years later now another winter still nothing has been repaired NO NOT REPAIRED RENEWED.BOILER.?
I fully understand the boiler system.some years lve spent no heating/hot water over several weeks OVER WINTER MONTHS.after talking to ??????? Its LAW that your.hot water and heating are fixed within.24 HOURS.WHY ARE PARADIGM ALLOWED TO PUT TENANTS FAMILY /LIVES AT RISK????????

I would avoid Paradigm at all costs. I have been a shared owner of a Paradigm property for 5 years. In this time, I have had issue upon issue. "Accounting errors" on service charge accounts resulting in being overcharged thousands, solar panels which are not even set up properly, services that are non- existant but yet we are still paying for, phantom repairs that have never happened, I could continue all day. The only way to get anywhere with Paradigm is to submit a formal complaint & even then you have to escalate it. This organisation is incompetent

We moved from one housing association that couldnt do enough for you with looking after your home and sorting problems out to Paradigm Housing. Simply put shocking! Yes 2 stars for our flat but the service is near non-existant. Pretty much every problem we have raised answered with 'We dont cover that' We had a survey done of our property of work needed doing over 6 years ago that is simply a waste of everyones time. Do yourself a favour folks work hard and buy a house.

Absolutely disgusting company.
Live above a drug dealer, parties and anti social behaviour. Evidence including pictures, recordings, emails from police and two former employees confirming problem. Still no help!! Have witnessed weapons, needles being use and easy parking for balloon gas inhalation. All being witnessed by my 11 year old.

Best HA ever! Said nobody ever. As useful as a chocolate teapot on a hot day!!

I am a shared ownership tenant for over 21 years and already keep getting a impression that I am treated as a second class citizen. Several times I complained about their vans parking on residence only allocated parking spaces and several times they said they will sort it out, even after a long telephone conversation with them.

Several times after that I still see their vans parking on private spaces, to make it worse, even their sub contractors also park in private spaces.

They don't have the decency to show respect and take up tenant's complaints. They need to buck their ideas up.

Despite several complaints about Paradigm's vans parking on residence parking spaces:-

On 04/12/2020, one of their vans parked on my space. When I asked him to move it, he had the cheek that the spaces belong to Paradigm and he has no idea that the spaces belong to shared ownership residences.

This van driver treated me as a second class citizen and no respect whatsoever.

Now after completing to them about their vans, they are now sending unmarked vans hoping to pretend that they're not from Paradigm so won't receive a complaint from me.

They still can be seen filling their paperwork and have key entry to the flats which Paradigm workers have, do you think that you can fool me? They must learn to show respect and be more professional.

For goodness sake tell them to show respect to the shared ownership tenants who actually owns their spaces and not to park on them.

My complaints is still falling on deaf ears, they won't do anything unless you give then the registration numbers of their vehicles.

For the last two weeks in the row including today 29/06/2023 at 4:10 to 4:55pm their vans are still parking on our spaces.

I am considering writing to the Housing Ombudsman Service to see to get this problem resolved.

Paradigm have always treated me ok, my mother and father passed away 5yrs ago but for paradigm I would have been homeless I lived with untill I was fifty so thank you paradigm for finding me a nice flat where iam happy and safe ,

Broken boiler twice in 3 years. Came to fix the first time, second time was told it was under warranty still and to contact the supplier of the boiler. Paradigm didn't care that I had a 7month of baby in the house at the time