Paradigm Housing Group Reviews 229

Technician arrived on time, was very professional, very friendly and treated our home with great respect. Paradigm service is a breath of fresh air after our previous landlord.

I recently sent an email to this company to ask about who is responsible for managing the area outside my home. Their stated response time is within three working days, but it actually took four working days for them to reply. Although the delay was not too serious, the person who responded only said that my case had been referred to a colleague for follow-up.

Since then, I have not received any further response. I even sent another follow-up email to ask again, but as of today, nobody has replied to me. The communication and customer service have been very disappointing, and it feels like my enquiry is being ignored.

If I could give 0 i would. Gas Engineer came yesterday to fit new parts to Communal Heating and Hot Water system. As normal we now do not have any heating!!!
I called at 8.30am and said I hope they return today as obviously they have done something wrong,
No show as yet now 5pm. My flat is currently at 12 degrees.
Not that we matter, this is a continous problem for years just hope it is not another 116 days before we get heating.

Leon came and refurbed my bathroom, and done an amazing job. Very courteous, explained what he was going to do, and went through everything with me before he started. When he was finished he checked I was happy with everything and nothing else needed doing. Thank you Leon, for being a great example to your company

After a couple of years of continuous disappointments and frustrations with our previous landlord we finally have our issues addressed. Paradigm staffs bring hope to my family and finally we are feeling that someone really listens to us. On every occasion the Paradigm staff was treated us in a professional manner and always supported us. The quality of their services is miles away compare to what we had before. Thank you for your outstanding service and attention 👏

Had visits from 2 maintenance teams today, both for my bathroom.
Both fantastic, prompt, respectful and knowledgeable.
They did a great job and went above and beyond, even taking time to speak to neighbours. I couldn't be happier with the service and workmanship delivered today. After the nightmares of the previous housing association this is a massive relief to know when a job needs doing it's done properly and promptly.

Workman arrived polite and did a very good job and worked hard and very respectful

Kevin and Michael relaid some patio slabs replacing some very old and dangerous paving for me. They have done an amazing job. It is a pleasure to step outside my door again. I want to say thank you very much

I was given an appointment for the plumbing job within 2 weeks. Martin arrived first thing in the morning & assessed what needed doing regarding the leak. He made a quick trip to his van as it was the tap that had lost its seal & was dripping down into the cupboard. He also dismantled the U bend & removed two metal chopsticks that had been blocking the waste pipe.
He completed the work quickly & gave me a full discription of his findings & I now have a shiny new tap. He tidied up & removed all rubbish. He is very polite & curtious & knows what hes talking about. Im grateful that Paradigm have experienced technictions like him with a great can do positive attitude.

Paul (Doors) arrived on time, to fix my broken balcony door. He was very cheerful and friendly and made the door open, close and lock in no time. He also fixed a kitchen cupboard hinge i mentioned too, again very quickly. He gave some sound advice to a tiling project i was thinking of doing, very helpful, very friendly. Excellent. Nice to experience real professional for once!

We had our bathroom renovated by a gentlemen called Leon. He was polite, courteous and explained the whole process. The bathroom was completed to a high standard, he even fitted the heated towel rail we had for years ready. Overall a lovely experience. He explained everything he was doing within the bathroom. Leon was very tidy and cleaned up along the way.

Paradigm Housing turned my life around today the service i got from these guys the last five days has been a complete god send.Never been more great full thank you for sending in the professionals >>quality<< work.
Blown away

We had a boiler fault, I contacted Paradigm to see if the job could be prioritised due to our ages. The job was brought forward to same day, a technician attended and after his excellent work, our heating is up and running again. Very happy and pleased with service.

Since being with Paradigm housing I have nothing but praise work has been carried out promptly and to a high standard

Swift response to problem, everyone friendly and helpful

Excellent job completed by 2 respectful and efficient guys.

Conner and will both did a great job! Great communication,worked fast!
Very happy with the outcome.

The whole experience with Paradigm has been superb. Very professional people in all departments.

Leon refurbished my bathroom to a high standard was polite and very clean worker.