parks.uk.com Reviews 227

Zero stars!! Worst car retailers going! Sell you a faulty car and make you jump through hoops to then lie about being willing to accept it back. Liars! Poor customer service! Shocking communication skills! Go elsewhere because when you do finally find a fault with your car, they’ll be absolutely no help. Make sure you don’t buy a Citroen or DS from them because they don’t have the facilities for those brands and you’ll have to pay Arnold Clark to fix any faults. Save yourself the hassle and go to a reputable dealership. These people are snakes!

Superb customer service from Liam Furay He explained everything I needed to know without baffling me with info. As I was in sales for many years I’m usually very critical of sales people and their approach to customers. Liam recognised my needs and delivered exactly what I was interested in. I did return to the showroom after the sale with a couple of questions and his after sales service has given me confidence in Parks motor dealers of Hillington

Every member of staff was great and we were well looked after. Charles and Rafal were really friendly and not pushy at all. And excellent experience and great car purchased

absolute joke of customer service. I had to go to the service centre to find out what was going on with my car as it's impossible to phone them and get ahold of someone that can actually give you an update. When I phoned they took my details and said I'd get a callback which I never did. Not to mention they don't have any courtesy car available in the next 2 months! I really regret buying the car off them and will never do it again. Car is only 10 months old and already had a battery failure...

We visited Parks Jaecoo in Carlisle, test drove a car loved it. Staff at this point friendly and helpful. Sadly it was downhill from there. Put our deposit down on the Wednesday, was told we would hear back. Nothing, chased it up Friday, told everything is good we can pick the car up Tuesday. Took time off work for it, still not heard anything, told they would get back to me Sunday, never did. Monday came, still not heard anything so called to ask what the registration was to sort insurance. Told they know nothing about me picking up the car Tuesday, nothing has been done, car not valeted, not registered. Literally nothing. Tuesday comes, email in the morning saying car won’t be ready, come Wednesday. So have to take more time off work. Wednesday comes, car has chips on the paintwork, key fob is damaged. Queried it and told “oh just put a cover over it” ??? It’s a brand new car, it should not come with a damaged key fob. Asked about the inconvenience (had to book two half days holiday) literally just brushed aside and ignored. Car is lovely (minus the chips to the paintwork and the damaged fob, which I still have no idea how to get fixed???) service from sales staff really not good.

My partners first time buying a brand car and the whole experience was over shadowed by issues.

I got my new ford puma from Parks Ford Perth. From browsing on the website to collecting my car the customer service was excellent! Ruaraidh Harris from Ford was brilliant in organising everything for me, made me feel really welcome and always checking to see if I had any questions or to show me things on the car. The after care from Ruaraidh is excellent still checks in to make sure the car is okay and If I need anything. The team in Perth Ford are friendly and always make sure you get the right car for your needs.

Hi just took delivery of my new Renault Capture through the Motobility Scheme at Parks Coatbridge
Great service from Steven right through the process kept me informed how it was going right up till we picked it up
Thanks for everything car is driving a dream

Jamie from Parks Motor Group East Kilbride was very efficient, friendly and professional, he supported and guided my husband throughout the process of buying his car and made it a hassle free purchase. Highly recommend Jamie and the extended team.

Just visited East Kilbride showroom. Very disappointed as no one even acknowledged we were there…. Won’t consider a car from there

Had to take my car in for a fault fix. Everything was handled very professionally by Andee and the team. From start to finish, communication was clear, and I felt well looked after throughout the process. Very happy with the service and would gladly recommend Parks BMW Hamilton to others.

Purchased a defender HSE 26 July 2025 from Parks Glasgow for 58,999
Left the dealership and the tyre warning light came on turns out it had a slow puncture which they sorted on the Monday also gave it a clean as there was dirt and sticky sweets under rear seat
Had the car a week and being old school lifted the bonnet to check fluids apart from the compartment being filthy there was a mass of broken insulation at the bulkhead end it looked like a nest so I took it back and met with the sales manager Jordan on the Monday he said he would take it into the workshop to check it I asked if he would have it stripped out for any potential wire loom damage and guarantee that no damage had been discovered he said no but would check it and give me an invoice with no faults found
I asked if he would have it checked by a pest control and he declined saying I could have it done so I did and received a report at my cost which confirmed it was a rodent infestation and would require investigation and sanitised
I informed Jordan that I wanted a full refund which he replied that it was not an option, while I was trying to contact a pest control Jordan left me in his office and went to the office facing, well him and the person in the other office which I think was the GM were having a laugh not sure what that was about I can only guess
I asked to speak with GM but was told by Jordan that was not going to happen, I left with the car to have checked
What they didn’t know was I found an invoice to the previous customer in the glove box it was for checking an electrical fault in the dash area obviously they would have known that when I met with Jordan
I contacted Parks head office but they referred me back to Glasgow until I managed to have an email to one of the higher up persons but they don’t give out addresses so the receptionist forwarded on for me I called after a few days and got transferred to Glasgow again and was informed to return the car for a full refund
I had contacted a specialist company down south which said it would need stripped out and professionally cleaned and would take a week
A few days after I returned the car it appeared on the dealerships website at 3000 more than I paid and I wonder if they will reveal to the next customer
I would have thought the car would have been put to the market with the truthful history
I did put the registration on here but have removed but I will be trying to contact the new owner once the car has been taxed
I will never buy anything from this company

Just taken delivery of my second Duster from Jonathan at East Kilbride. What a credit to Parks he is. He was so helpful, knew his product extremely well and his friendly manner was well appreciated. Everything he said would happen and when did happen. All the people in the showroom were friendly and helpful and Zak, the business manager guided me through the formalities in a most professional manner. Thank you Parks and Jonathan.

Parks Renault/Dacia Ayr-2nd visit. !st visit young over enthusiastic young guy eventually got the message, but today the staff member was very pushy and rude when asked to back off and let us look - in fact said they don't welcome that type of custom so we left. They lost a sale today as I had every intention of buying my next car there. I have dealt with Parks Nissan for last 2 cars but overall Parks have definitely changed the customer focus. On the other hand the Lady we met in the Irvine branch was just the right level of helpful- lessons to be learned. Makes you wonder what coaching/pressure they are under to meet targets.

It was bad as Lookers and didn't think possible but actually worse. Customer Service nonexistent. Won't explain anything and what they say goes with no explanation or justification. Honestly will not be back. Our vehicles will go elsewhere.

Parks, East Kilbride (XPENG). Great team and service provided from Jonathan and Alastair (Geoff from Renault also brill). Purchased the G6 and they were on top of everything from start to finish and even got the car arranged for delivery a week early!

Parks Hyundai East Kilbride.
Visit this dealership 3 times in the past couple of months. Recalls and minor repairs completed for my Ioniq 5.
Fantastic, really pleased with the work done and time it took for completion.
The reception staff are great as well, special mentions to Nicola and Holly.

Parks Land Rover Ayr are atrocious. Customer service is non-existent. Technical ability is poor Over the last 2 years my car has sat in their Land Rover graveyard out the back for 16 months!

What I originally put down to incompetence I now put down to malice. They outright lie to your face and when you question it they back track on what they say to you. Very dishonest company and staff.

Avoid like the plague!

Quoted £179 for an MG3 first service (same price as another customer told me he was paying while in the dealership). Had to cancel due to being in hospital but they still phoned to confirm the service at "£179". Phoned to rearrange the service and and get the "hold on and I'll get the price" nonsense. Comes back with £329. I say that it was £179 last time. Then the usual "hold on and I'll check". A minute later the reply was that was a "miss quote". Aye right the £329 is a "miss quote" so no chance. These clowns never learn.

I ordered parts from the Suzuki Parts Website (spare winter wheels for my Vitara) and paid for them. Two days later I get an Email saying they can not get them from Suzuki. So why advertise them!!!!! OK they said they'd refund them. Next day no refund, so i phone the East Kilbride branch, I speak to a very nice man I tell him I can not buy wheels anywhere else as my credit card is maxed buying wheels they actually do not have and I can now not buy others until the refund goes through. He says he'll speak to accounts and call me back. He doesn't and I get an Email saying it'll take up to 10 days to process the refund. That's totally unacceptable. They advertise items that they don't have or can not get (the wheels are still on the website) that is misrepresentation and a con. Then they have a complete inability to make a refund in a reasonable time, that's total incompetence and disingenuous. DO YOURSELF A FAVOUR ORDER SUZUKI PARTS SOMEWHERE ELSE.

DUMFRIES BRANCH
Poor communication from the Service department, had my vehicle in for a warranty check on the 26th April, chased 2 weeks later to be told it can take upto 6 weeks to hear back. Heard absolutely nothing for another 6 weeks. Messaged in to chase on again and got a reply saying tried to contact you and it was rejected by Volkswagen. No explanation or apology just rejected. I was told they tried to contact me nearly a month ago???? Although no voicemail left and no email, which I have been using to communicate with them (so an easy way to contact) I would have had a more accurate explanation from AI. Disappointing from a big dealership name.