Passports Office Reviews 

I ordered my passport on the standard option (up to 3 weeks wait) and it arrived within 5 days. Saved my money and time.

Mother had a PSYCHOTIC EPISODE and they declined my baby’s application.

My mother cares for my father who has a chronic psychiatric disease. Enduring years of stress last year my mother had a psychotic episode. Heard voices, forgot how to even open the fridge, the pin of her card. EVERYTHING THAT KEPT HER AND MY DAD ALIVE. I was two months postpartum. I asked my husband to fly straight away to her. I applied for a passport for my son and they let me know that I can do so via the compassionate scheme to get it same day. We had to get a document from her psychiatrist detailing the situation and translate it. We did. We were told that this doesn’t meet the criteria of the compassionate scheme.

I COULDNT SEE MY MOTHER WHEN SHE HAD A PSYCHIATRIC BREAKDOWN!!!!! IT WASNT DEEMED URGENT ENOUGH!!!! I am their only daughter!!

But if one is already dead and you need to go to their funeral, then that’s fine.
If you lose your passport, then that’s fine.

I filed a complaint and nothing was done.

This isn’t an individual error. This passed from 3 people. The person who called me, the person who made the decision and the person who handles the complaint so this is definitely their policy. This is the most inhumane and disgusting attitude I have ever encountered in England.

OMG, completed my on line application to renew my passport on the 15th October, posted the old one at 12.00 same day. I have just received my new passport today, 23rd Octber, 10.15am. Communication atevery step of completion. Well done all at the passport office, amazing service.

Where do I start?

I am so disappointed by how the passport office treats applications, especially my own. I have submitted several documents requested and directed by the passport office and even had the Home Office immigration acknowledge the documentation and information that I provided; however, the Passport office teams and departments that they hire are childish and unprofessional. It’s unbelievable.

When applying via the gov.uk website/ the form provided by the Passport Office, you are expected to follow the step-by-step guide and instructions and provide the information and documentation stated on their website. Unfortunately, a lot of them don’t read the website, and due to that, the incompetence is unbelievable.

You would think following the law would allow your application to be processed smoothly but unfortunately despite the fact you follow the law as advised by the website and the government rules and regulations you still have your application withdrawn with lies being given to you on top of that being refused a passport interview or even be allowed to have a face-to-face meeting to be able to go through the documentation despite fact you have family members and the embassy who are willing to confirm the originality of the documentation et cetera you are degraded, discriminated, laughed at and have the phone hanged up on this is a type of government bodies we have working for the government.

I’m not trying to apply for asylum or break any laws. I am asking and doing what the law states I am doing correctly. I’m not breaking any rules. I’m simply a British citizen who has discovered certain information, provided that information legally had a confirmation that my application was being processed, to then have them laugh at my face over the phone and hang up the phone on me when I state I’m gonna record the call to then have my application withdrawn despite the fact they said it was being in “processed”.

Giving it a one star is even a compliment at this point? I would give it a 0 out of 10.

No empathy, no care, lack of administrative order or skill and simply racist. You get given £100 as an apology for the mistreatment of your files and failed submissions processing, but yet have the same disregard, disrespect, neglect, harassment and withdrawal happening again and again and again.

When I asked to speak to a manager to check that all the documentations are put together, I am told that I have to be grateful that I’ve been given a British citizenship as a birth certificate and then have the call hang up on or told they would call the police on you if you were to come to the building just to go through your application. It feels like a joke, but unfortunately, it’s not a joke. It is a reality. That is how unprofessional and racist the Passport Office staff are.

This matter has been happening since 2023. What a disgraceful service. So disappointing.

Your own embassy documents are not being acknowledged or respected, and made to look as though you don’t pay taxes or don’t have a birth certificate, when I do, and provided that, but nope, just pure racism, and it's also from those who would be called foreigners in the department, as well, making it worse.

When applying, get a solicitor because these people are racist and very unprofessional.

Well the passport office has definitely exceeded all my expectations!
I took a selfie to upload to renew my passport, submitted the online form (in October) and 7 days later my replacement passport arrived at my house.
I was expecting it to take a lot longer so I’m absolutely delighted with the service I received.

I completed my renewal application online and uploaded a photo I'd taken myself (very carefully following the guidelines) on a Thursday afternoon. I returned my old passport the same day using Royal Mail Special Delivery. The Passports Office sent me text and email updates at each stage of the process and my new passport arrived on the Saturday a week later. I thought the service was excellent, admittedly for a very straightforward renewal.

Was applying for my passport today online and due to my father leaving us over 40 years ago i only had his name and dob to give but the passport office wants his place of birth, his passport number ect which i have no idea, what am i expected to do ? Then they want someone esle to prove who i am ? If they dont believe me with all my information whats the point.. and then i have to send my birth cert in the post to prove who i am.. so what is the point in doing it online if their asking to send paper id in anyway.. just fill the form out at home and send it that way..WHAT A PALAVER.. WAISTED HOURS OF MY TIME GETTING A PASSPORT CODE FOR £13 FOR NOTHINK.. EVERYONE TELLS YOU DO IT ONLINE AND ITS JUST A PALAVER...

Just want to say a big Thsnk You to the Passport Office! I submitted my on line application (renewal) last Monday and yesterday I received the new passport - well done - I’m delighted as I thought it would take ages. Seamless process

This is really about the royal mail 24hr tracking service to send new passport out. I paid. Complete waste money. RM said would come 10-12 today. I waited in all day. Nothing. And at 5.30pm still nothing about when it will arrive. Minus 100 stars more appropriate ☹️
My old & new passport were tracked. Both went missing in Portsmouth for 24hr. No updates. When they arrived the old passport had been opened & resealed. Hence all my personal data exposed to someone plus I had stuck my mobile number & email on outside of old passport in case lost! I'm going to submit a complaint to passport office for using unroyal mail & email my MP about my local DO. Passport Office you MUST stop using unroyal mail. I use to work DWP. Back office staff at RM stole giros all the bloody time. The organisation is not trustworthy.

Thank you to christine edwards from the Glasgow passport office that made me feel at ease regarding a brand application for my passport.

What a pleasure it was speaking with her on teams , she's so nice and polite and was really helpful on my interview, Christine is definitely a credit to the company.

Why doesn't the passport office get people answering the phone to enquires to speak proper english? Called this number 0300 222 0000 to enquire about a concern regarding my birth certificate and got some woman from India that spoke so fast then I had no idea what she was saying😫 It appeared to me she was reading from a script so my issue was not resolved as she had no clue how to answer it🫣 Waste of time calling, so I ended up looking for the answer online!

From start to finish I was kept up with situation regarding their receipt of old passport and stages until delivery of new one. The whole process was completed within a week including on line application Absolutely brilliant.

Unbelievable. 4 weeks into sending them my passport for renewal they ask for my birth certificate, which I then sent special delivery. They then tell me that instead of photocopying the certificate they photocopied the envelope and have lost my birth certificate. Even tried accusing me of not putting my birth certificate in the envelope. I’ve asked to cancel the application now as I’m just going to do a same day passport.. they now can’t find my old passport. Utterly useless idiots. Wouldn’t trust them to run a bath. So missed 2 holidays and my cousin’s wedding. When is someone going to look into the incompetence of this organisation. If you manage to speak to someone on the phone don’t expect any information from them. Can’t express how angry I am.

After all the criticism of the passport office a few years ago, I must comment on the outstanding service I have received renewing my passport; the entire process from an online application to receiving my new passport has taken 8 days (2 of which being the w/e). I have had almost daily updates as to where in the process my application was and when I would receive both my new passport and other documents. Well done HMPO you set the standard for other Government departments to achieve.

It has taken me 7 weeks to get a passport renewed, and im still waiting! Lived here all my life and never changed my name.

Not only do they have my old passport with my name on it, they then requested a bill with my full name on it, then separately a marriage certificate and then separately again, a birth certificate. All with the same name on yet I'm being told my name has changed!?

The public is yet again victim to inefficiency and unlinked systems that would make these things trivial. And can you get hold of someone on the phone? Of course not!

I would hate not to be British and be going through this...

The UK... leaders in inefficiency!

Sort it out you idiots!

Now you can see my name here too just in case you need more proof its still the same!

Online chat customer service was helpful. Sent my application same day as my wife's, hers returned within a few weeks, mine still waiting on. Kept emailing me asking to send my documents followed by an email asking for new photos. Sent the photos just to keep getting spammed with both emails. Found out after chatting with customer service that my photo's were viewed and "weren't suitable" but this was never communicated very well and the emails they were sending just looked like errors. On top of that they have happily taken my money with nothing in return. Very disorganised and an extra cost to me.

Absouloute disgusting service and all money making when i specifically told them i have learning problems and upload photo rejected then go post office pay more money they dont care about people who are disabled they target them they just intrested in filling there pockets up disgusting not trained tell u 10 different excuses terrible service

My husband & I have just renewed our passports and have been very impressed. They’ve texted us at every single step of the process. Brilliant 🤩

We actually did get out passports within 3 weeks so the complaint isn't about that It's about the total lack of communication during the process.Thefirst big delay was at the beginning We paid extra for the post office to do a digital application We applied on 26th July and the passport office didn't receive our documents until 5 days later although the application had gone through instantly in 26th July So very poor postal service.We have the same email address and both received notification that documents had been received Both received emails at the same time to say passports being printed.Tnis is where it started to go wrong.I received an email to say mine was printed and would be dispatched soon.I received a message to say when mine would be delivered but when my husband tracked his then his hadn't moved from previous stage and it hadn't moved.Wd were anxious as we are both in our 70s but it's impossible to speak to anyone at the passport office The online advisor simply repeated what we'd seen on the tracking my husband's application hasn't moved.from.bding printed.I received notification of the day mine would be delivered but my husband received nothing .And then both passports arrived together on the same day My husband received no notification of this We couldn't speak to anyone and were given incorrect info from online advisors.Lack.of people to speak to.if you are worried Lack of communication completely.

I went to the Peterborough office for passport appointment. The new office is easier to find and park close to (you don't need a parking app), and there's a nice cafe to wait in nearby. External entry to the building is rather unfriendly and there is little protection from the elements if you have to wait for any time outside (note that the information wrt interview is clear that you must only arrive 10 mins before the appointment) but once inside the mood is very pleasant and the staff were very professional and extremely helpful. All very good (would be 5 stars if there was a friendly sign outside the front door).