Patio Pet Life Reviews 

196
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

Hands down the best grass pad company!! I've been purchasing my Shih Tzu's grass pad from Patio Pet Life for over two years now and just as satisfied as the first order. If there is ever a shipping... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

product always arrives in good condition on time. My dog always looks forward to a fresh patch and the included treat. He knows when he sees the box. The company communicates well when they are experi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Shipping has been delayed several times now. Similar companies have been taking 3 days for shipping, but here it’s been 5 days minimum. Grass shows up in poor condition and starting to rot due to bein... Toon meer

Beoordeeld met 5 van de 5 sterren

We've tried a few other companies for grass, and patio pet life has been the best, the grass is great, looks good out of the box and it absorbs very well! We have had other companies we used that did... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Dierenverzorgingswinkel

Informatie afkomstig van verschillende externe bronnen

A real grass potty! Naturally absorbs liquid and odor. Choose your size, choose your frequency. Shipping Nationwide.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

196 reviews

5 sterren
4 sterren
3 sterren
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1 ster

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4,5

Alle reviews

(196)

1 review in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

I think it's okay

I think it's okay, for pet products, I like to compare.

10 april 2021
Review zonder uitnodiging
Logo Patio Pet Life

Antwoord van Patio Pet Life

Thank you for the great review!

Beoordeeld met 5 van de 5 sterren

This is a great product and company

This is a great product and company. My dog loves the grass and they are so flexible about getting you what you need when you need. Thank you Patio Pet Life!

6 april 2021
Logo Patio Pet Life

Antwoord van Patio Pet Life

Thank you so much for the great review!

Beoordeeld met 1 van de 5 sterren

Mostly wood.

Product is made of entirely too much wood. My dog just wants to eat it. You're better off buying sod from a local nursery for $5.

3 maart 2021
Logo Patio Pet Life

Antwoord van Patio Pet Life

Hi Steven - please contact us directly for a refund if you saw this issue. There is a very small percentage of grass that has too many wood chips from the base of the grass. This is not something that you would see reoccurring. support@patiopetlife.com Thank you!

Beoordeeld met 5 van de 5 sterren

This is the winner amongst hydroponic grass pads!!!

If you are debating which dog pad company to go with, you have found the one. I tried several other companies that shipped dead grass, or grass that would be dead within 3 days and was told it was normal. Patio Pet Life is above and beyond great!!!! Their grass arrives fresh, green, and lush. I have it for two weeks without watering and it is just as green when I go to throw it away. Heavy use from a 10 lb dog and it is wonderfully easy to just throw the top back on and carry down to trash bins in apartment complex whenever new order arrives. Love this company!!!!

12 januari 2021
Logo Patio Pet Life

Antwoord van Patio Pet Life

Thank you for the great review!

Beoordeeld met 5 van de 5 sterren

Hands down the best grass pad company!

Hands down the best grass pad company!! I've been purchasing my Shih Tzu's grass pad from Patio Pet Life for over two years now and just as satisfied as the first order. If there is ever a shipping issue, as it travels from CA to FL, their customer support handles it quickly & professionally. Just cannot say enough about the quality of the grass pad to their customer service!!

5 december 2020
Logo Patio Pet Life

Antwoord van Patio Pet Life

Thank you for the great review!

Beoordeeld met 2 van de 5 sterren

2 weeks to deliver??

2 weeks to deliver?? 1 week to ship, 1 week to deliver.

2 december 2020
Logo Patio Pet Life

Antwoord van Patio Pet Life

Hi Robert - if you placed your order today. It would ship today via FedEx. We ship out grass orders Tuesday-Fridays. We do not ship grass out on Mondays and are closed on Saturday and Sunday. FedEx is 1-5 business days to deliver depending on where you live in the country.

Beoordeeld met 5 van de 5 sterren

I had a bad experience with my last…

I had a bad experience with my last delivery, it arrived damaged and waterlogged. This delivery was so different. Just like I knew it could be ( like from the beginning - 3 years ago) soft lush green grass. My pet jumped on it before I could get it completely down. Thank you PetLife.

3 november 2020
Logo Patio Pet Life

Antwoord van Patio Pet Life

Thank you for the great review!

Beoordeeld met 5 van de 5 sterren

UPDATED REVIEW - satisfied with their prompt attention

UPDATED 10/29:
I was contacted by Patio Pet Life right away and they promptly took action and applied a refund. Delivery was delayed due to the courier provider so I am satisfied that should I have a problem in the future, Patio Pet Life will work with me to solve the issue and do right by me and my pup! So...thanks PatioPetLife!

*********SEE UPDATED REVIEW***********
By the time the grass arrived, it was in a terrible condition. The grass was mushy and within few days those areas died. This is twice in a row that I am not at all impressed with the quality or how long it took to arrive from CA to WA - 5 days (I was told 3 days when I subscribed)!! So you can imagine the condition of the grass by the time it arrive at my door. I will give it another try but I am not optimistic Patio Pet will deliver a good product.

9 oktober 2020
Logo Patio Pet Life

Antwoord van Patio Pet Life

Hello! Being that FedEx was later than their guaranteed transit time, please email us directly at support@patiopetlife.com so that we can refund you or send a replacement and file a claim with FedEx. Thank you! Patio Pet Life

Beoordeeld met 5 van de 5 sterren

Since we live in a condo

Since we live in a condo, we have been using the grass pads on our deck for our Aussie for about 3 months. It didn't take her very long to adjust. The pads have been a life saver for us, especially during the quarantine time.
Thank you patio pet!

6 oktober 2020
Review zonder uitnodiging
Logo Patio Pet Life

Antwoord van Patio Pet Life

Thank you for the great review!

Beoordeeld met 3 van de 5 sterren

Slow shipping and grass lasts about 3 days

Shipping has been delayed several times now. Similar companies have been taking 3 days for shipping, but here it’s been 5 days minimum. Grass shows up in poor condition and starting to rot due to being wet and rolled on itself. Ends up dying within about 3 days after arrival.

4 oktober 2020
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Amazing product

Amazing product!
Lolo absolutely loves it. We live in a small apartment so I'm happy lolo can have a space to enjoy farm fresh real grass.

30 september 2020
Review zonder uitnodiging
Logo Patio Pet Life

Antwoord van Patio Pet Life

Thank you for the great review!

Beoordeeld met 5 van de 5 sterren

Great quality product

Great quality product! My dog loves it!

9 september 2020
Review zonder uitnodiging
Logo Patio Pet Life

Antwoord van Patio Pet Life

Thank you for the great review!

Beoordeeld met 5 van de 5 sterren

As I have stated on my past reviews

As I have stated on my past reviews, the Patio Pet service is the best I have found after trying several others. The grass roll was slightly wetter and heavier than the last two, however grass itself was actually even nicer. Other services have an issue with overly wet grass because it is heavier and they do not always get the grass roll completely covered with the inner plastic bag. Their boxes are flimsy, get wet, and cannot hold up to the handling when being shipped. Patio Pet, however, has a much stronger, heavy duty box and the grass roll is packed completely in the internal plastic bag. The water from the grass does not leak out to the box making it wet and soggy, and the stronger box, taped with fiber-lined tape, holds up to the shipping real well.

4 september 2020
Review zonder uitnodiging
Logo Patio Pet Life

Antwoord van Patio Pet Life

Thank you for the review!

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