Patrol Store Reviews 

This is my second bag they last for years well made good design exceptional service if you need to contact them very prompt professional and pleasant to deal with highly recommend and would use again no hesitation

Absolute waste of TIME! I ordered a pair of boots from this store with next working day delivery. I didn't hear a thing once I'd completed my payment. I had to email them on the day the delivery was scheduled to come to be told they don't even have the item in stock and they haven't sent anything, not even the other items from my order. Now I've got to have to find somewhere else to obtain shoes for tonight, jokers.

Great shop been ordering for years from them never had a problem

Boots are fine but paid for next day delivery and it took five days for boots to arrive. They don’t respond via email when you query the whereabouts of items

Brilliant products and insoles are amazing! Highly recommend anything from this website

I've ordered online a pair of patrol shoes from Patrol Store. When the product arrived, on 1st of April 2023, I've tried the shoes indoor walking in my house for less than 2 minutes. I decided to return them as they are too heavy and not fit for purpose and request a refund. I put the shoes back in the box and post them with Royal Mail (btw I have paid £5 for return) on 5th of April 2023. Only to find out today, on 12th of April, when a customer service adviser called me, that no refund will be issued because the shoes have sign of worn on the sole ( grass and mud). Despite of my attemps to explain them that I have never worn the shoes outdoor, the store refused to issue the refund and only offer to dispose the items (no proof for that and the store can easily clean and re-sale the shoes). The other option offered was to pay another £5 to send the shoes back to me (shoes that I sent back because I can't wear them being way too heavy and nor very comfy). Despicable customer service and untrusted sale practice. I highly don't recommend to order from them and definetely I won't use this store again. Even 1* is too much for such unpleasent experience.

great and fast on all orders , working with them +++++

I have used patrol store on a number of occasions for boots, great boots for the money and good service provided, sent on time and received within the time limit stated for delivery, good service and products..

They removed my negative review about product on theirs website. I bought boots Magnum Viper 8.0 boots. Wrote a review that boots are too narrow. Feet are boiling in temperature 5-10 celsius. Material is not breathable. Completely useless for longer patrols over 15km and after 200km couldn't break them in to comfortable level. Blisters and white spots on the feet proves that feet are overheated. Can't recommend both company, boots and what they do with negative reviews.

Bought Haix black eagle tactical 2.0 high boots last year in December.
One of the laces snapped after a short while, and they immediately replaced it.
These boots literally saved my life. They are fantastic. Been wearing them continuously for the last 6 months and hardly show any signs of wear.
The best! Thank you Patrolstore.

The returns charges are a joke - £7.99 for initial shipping. The boots were different from expected and they then charged me £5 to return - I’ve just lost £12.99 for no reason.

Save yourself the other and go shopping in an actual shop and try the boots on in person. Wouldn’t shop here again.

Had a problem with my Lowa boots leaking.
A free returns label was sent to me.
A week or so later was offered a new pair of boots or a refund.
Molly in customer services was especially helpful.
You don't really know what a company is like until you have a problem.
Patrol store were excellent on this occasion.

Avoid this store at all cost. Shipping fees are exorbitant for both shipping and returns. Item size was not corresponding, so I was forced to return- shipping £6.99 plus £5 to return with their label- I just lost £11.99. Never again!

Really friendly and helpful staff. Actually interested in helping me get the right boots.

I have used Patrolstore for over 13 years now and have always found them helpful. Most recently I ordered some boots, the process was simple and quick, and they arrived in good time.
Would highly recommend!

Great boots, great service. Well priced and good variety of choices

Great staff who really know the products they are selling. Highly recommend when it comes to purchasing for leisure and work.
I have always found them very efficient and helpful and love the products they provide.

Have been using PatrolStore for years, always great kit and the staff have helped me with boot fittings on a number of occasions. first brought from them in 2010!

Do not use this company. Boots did not fit and when it came to returning I was led to believe it was £6.99 and was charged another £5 on top for printing the label on my own printer. They just deduct it from the amount they refund to you. They just ignore your emails when questioned