Patrol Store Reviews 

BROUGHT A PAIR OF COMBAT BOOTS HAD TO RETURN WHICH WAS LONGED OUT AS THEY ASK ME TO MEASURE THE SOLE SIZE 8 MORE LIKE SIZE 7 I RETURNED THEM PAYING THE RETURN FOR A SIZE 9 .THE BOOT ARE NOT LEATHER THEY HAVE BEEN WORN LIKE 3 TIMES THE SO CALLED LEATHER HAS CRACKED AND IT LOOKS LIKE SYNTHETIC LEATHER AND THE SOLE IS THIN PARTNER HAD TO PUT THICK SOLE INSERTS INSIDE THEM VERY POOR QAULITY .

I have ordered from PatrolStore before, but unfortunately given that I live in an awkward place their delivery option has been taken off their website.

After contacting the company they have advised me that I will still be able to place an order through the phone. Many thanks to Molly, who was absolutely brilliant and really helpful, sorting out the order and ensuring that the correct taxing is applied to where I live.

Terrible customer service. Really poor management. Bought an Airsoft pistol, sorry, tried to buy an Airsoft pistol with full club membership and and a driving licence - they are now refusing to fulfil the order. This is wrong and I will just take my business elsewhere. Avoid this cr*p company

Terrible customer service. I returned a pair of trousers the day after I purchased them on the 1st June via recorded delivery. I am still waiting for refund or any correspondence from this company! I have emailed them 3 times now and nothing back! These weren’t cheap trousers and I am very disappointed with the after sales service I’ve not received! Would not use again or recommend which is a shame as I have a significant amount of contacts who would have purchased from them!

Every time I ring up here, the customer service team are friendly and helpful, and always offer an alternative or solution to the problem. Brilliant company! 👍🏼

Called the customer services to ask about changing the postage and they were very kind and helped me do this. They even offered to upgrade me for free!! Very impressed.

Lovely customer support staff. Quick response.

Avoid if you can
The shoes I've ordered were too big, i asked them to exchange it for me.
She ignored me until i was insistent, it dragged for nearly 2 weeks writing back n forth.
She asked me to measure the shoes despite it saying it was size a 10.
I had no intention of returning and paying for a return AGAIN, despite spending 7.99 for delivery in the first place.
I asked her to print a free return label, naturally she ran me in circles. Measure this and that, deapite thier website saying we'll exchange or refund if you're not satisfied with it.

Just avoid all the hassle, they are not worth it.

Very poor customer service. Ordered a pair of magnums on clearance. Money was taken, received confirmation email, but after 5 days no other communication. I emailed to see when I might receive said boots to be told someone else had purchased them before me. I did receive a refund but only after my enquiry. Very poor customer service, go elsewhere.

Hello please help!

I ordered a pair of the Adidas GSG-9.7 boots in size 7.5 from Patrol Stores this evening at 18:52pm and I still haven’t had a conformation email. I would be truly grateful if you could reassure me that I will receive my order as these are for work.

Kind regards,
Georgie Donohoe

I am very happy with the service, excellent contact with the seller.
I have ordered Lowa Combat GTX Black and sizing was all okay, if someone has a problem with sizing just please measure your foot and check with measurements provided by manufacturer on their website. Happy to deal with Patrol Store again.

Hi Tech Boots- Just two days ago I’ve bought and started to wear my Magnum Viper Pro 5 boot from Patrol store, I can’t tell that how comforts are breathable amazing, I can’t feel I have boots on my foot very lightweight and comfortable. I Always want to keep on my foot.

Regular satisfied purchaser of Magnum Patrol boots, used for professional purposes. Latest purchase Aug 2018, started wearing Aug 2019, had an unfortunate quality concern with the leather, highly polished and complete boot starting to pimple and crack. Highlighted my concerns to Patrol store, and have no hesitation is stating that I am completely satisfied with their response, on completion of normal formalities and sending images, I had a replacement pair of boots dispatched and received within several days. Considering most manufacturers and offices working Covid schedules, the customer services of Patrol store were immediately responsive and professional. I remain a satisfied customer of Patrol store and Magnum boot products, Thank you.

Wish I could give 0 stars. Absolute scumbag of a company. My card was used fraudulently on their site, instead of just cancelling the order like most reputable sites would of done, these cowboys asked for a copy of my driver's licence. After I told them of my apprehension (my details were being used fraudulently), they state I either send it or they won't do anything!! So basically forced me into handing over sensitive information. Fast forward a few emails with their poor customer service, I get told they'll cancel the order, yet here I am a week later with no refund & they consistently ignore my emails. They threatened not to help me unless I handed over sensitive information, were rude so I told them how I felt. If you care to send me a copy of the call like I ask, but for some reason you ignore my request, I wonder why

Ordered a pair of Magnum boots 2 days ago and they were delivered this morning. Great price. Fast delivery. No issues at all.

Second order from PatrolStore and no issues last time either. No complaints, will order again.

Wish there was a choice if giving 0 stars.

Ordered patrol boots online paying for next day delivery... this was on the 10th march, when they didn't come next day the 11th I thought on the thursday and the fridaythey would come (they didn't) soI decided to look on the site again. I selected my size and low and behold they dont have them in stock.. But they were in green when I ordered them meaning they were in stock. Then I read the reviews online same story over and over and over again.
I didn't even get a confirmation email but the money has been taken from my account on the 11th

Not going to bother phoning them going straight the bank tomorrow with my evidence and previous reviews.

Obviously this company is just out to scam all their customers

I ordered a pair of Magnuss boots and a shoe pollish from Patrol store a couple of days ago. The next day, i been informed by email that my order is on his way by Royal Mail. Today, I been surprised to see the postman delivering a verry small parcel instead the shoebox. I called the customer service straight away to find out what happened. Even more surprised to find out that they dont have that product, and they have no ideea when will be in stock. I asked them how was possible to charge me for something that actually they dont have and the customer service lady said that on the internet site is stipulated not in stock, available only for prepurchase. That was absolutelly a lye that i am shure the sismem said ,,in stock,, when i paid for the item. How can they inform me that my purchase is on its way and after that to send me a shoe pollysh for £62? When I told the customer service lady how dissapointed am i, she hang up the phone in my face. Still wondering how that business is surviving on this days with such a horible service. I regreat that I did not checked the reviews from trustpilot before buying. The only good thing was that I paid by paypall and the refound was prompt. Never ever again!!!

Orderded the Lowa Z8N GTX boots and needed them for before Christmas as it was a present for my partner in army training. I ordered them for a 5-7 day delivery wait and a week later still no sign of the boots and when i emailed enquiring about where the boots where I was emailed back a very ignorant and short message saying that they were not in stock and it Clearly did state they were Otherwise why would I pay for them? Being told I was wrong in almost everything I said. they were very quick to take €210 euro from me but didn’t even have the boots? Very misleading. When I got a refund I was told I would get a full refund but was left short and didn’t get the full amount back, customer service was useless and I will not buy again. Surprised this business is still up and running. AVOID!!

Ordered 165 pound lowa boots quoted a specific date for despatch, almost two weeks away. Date came and went no. No boots no contact. Then emailed them and they promised me another date 10 days away. Said they could send more expensive boots quicker if i paid 20 quid difference. 10days later no boots and no emails. Same again. Emailed them again, and they quote another couple of months. They had my money since the date of initial order, then when I cancelled said 7 days for a refund. Terrible service, poor customer care. Avoid like the plague.

Ordered some magnum boots from patrol store.
Although I paid for next day delivery they were delivered 2 days later...was only around £6 for the next day delivery so not the end of the world but was a little frustrating...
Boots are great and not yet had any issues...