Paula's Choice, LLC - US and Canada Reviews 

I had some questions about an order I wanted to place. I was connected to a specialist named Kim. Not only was she friendly and professional, but she was able to answer my questions and resolve my issue in a short amount of time. I was expecting to be transferred around, but my phone call lasted less than 10 minutes. I am very impressed with the great quality customer service that Paula's Choice provides.

Great customer service! I will definitely be shopping here more often.

Amazing products and skincare lines that address a plethora of difficult skin issues!

Love Paula’s Choice Skin Balancing Oil-Reducing Cleanser, Skin Balancing Invisible Finish Moisture Gel, All-Over Hair and Body Shampoo, and Smooth Finish Conditioner. I started using these products in the 90’s after a friend told me about them because I told her about my oily facial skin as well as red flakey patches around my mouth, and large pores around my nose. I no longer have those issues since using Paula’s skincare products. I also suffered with eczema on my scalp. My scalp used to itch so badly but absolutely no itching since I’ve used Paula’s Choice shampoo. I still have eczema but I’ve learned since that the issue pertains to my ‘gut’ and I’m working to correct that. I recommend those Paula’s Choice products.

Great company offering quality products and customer service.

Paula's Choice has been a staple of mine for the past 10 years. Their CS and return policy is excellent and I've always had a wonderful experience. If you have any issues just chat or call and they will make it right!

I like paulas choice products! They are super nice. Some of them are overpriced in my opinion. I wish they were more affordable. Their shipping is usually very fast though :)

They advertise as 100% Hassle-free Money Back Guarantee. I work in marketing and this is deeply wrong and misleading. If their product gives you a reaction, you will need to spend your own money sending the product back. You will also not be refunded original shipping charges (which is very normal but what is wrong is you can no longer advertise it as 100% Money Back Guarantee, just a Money Back Guarantee) so there is a risk for trying. Additionally, they did not respond to my original email to customer service inquiring about how to return. I ended up calling customer service and the representative sounded young and unprofessional like she did not like her job. I have not had this poor level of customer service in a long time and will no longer use or recommend this brand.

Update: After trying to get in touch with them via email to no avail last week, I received a full refund after posting this review, but I decided to leave this up because their policy information continues to list misleading information. They said they treat reactions differently, however, this was not mentioned during my call with them when I inquired about returning the product that gave me a reaction.

Update 2: I want to correct for the record that I did not receive multiple emails or even an email response from my original email to Paula's Choice. After posting a negative review, I received one email notifying me that they refunded my order. That email did not warrant a response. In refunding my order, they hoped I would change my review. I found it uncouth that they would even request this. This is very dishonest. My problem is not with paying for shipping or anything related to shipping or return costs. My problem is with the misleading verbiage in their policies and their blatant dishonesty which continues to be a theme here.

Update 3: As of December 21st, 2021, 9:30 PM EST, under section Authorization for Returns on Paula's Choice's website, it still states "We're sorry, but shipping fees are not refundable." The below updated statement is incongruent with what is written on their own website.

I recently chatted with a Paula's Choice representative regarding if it was fine to layer Ultra-Light Super Antioxidant Concentrate Serum and Anti-Aging Clear Skin Hydrator with the C25 and Niacinamide Boosters because I was having my reservations due to the Ultra-Light Super Antioxidant Concentrate Serum and the Anti-Aging Clear Skin Hydrator containing several Vitamin C and Niacinamide ingredients. She verified my initial thoughts that If I didn't get any irritation then I'd be safe to layer those products. She is very knowledgable and nice; unlike other skincare experts who really are not. I must say that I've had undying love for this company since I discovered them back in 2017 when I was having a bad acne breakout, i mean my pimples were bullet-sized to say the least and the Clear line helped big time! I've been a PC Junkie since then; i mean, nobody, nobody, nobody but Paula's Choice can make a Gel to Cream Cleanser that has 0 irritating ingredients for Oily skin and doesn't clog your pores!!! Love Paula and Paula's choice forever and ever.

I have Paula’s choice for years. BUT since she sold the company I have had major issues with getting product. They are constantly out of stock and can not tell you when they will have it back in stock. I am SO done with that. I am searching for a new line of skin care to go to. Very sad that they have totally ruined the company

Paulas choice is really amazing. I haven’t used all their products but you really need to know how to layer your actives and your skin type. The bha and aha exfoliants are just great for my skin. I have oily skin and my pores have improved ever since using paulas choice. Tbh, I use different cleansers but toners, moisturizers, active ingredients are all paulas choice.

Customer service treats you like you’re not a human. Will send a cold response with no emotion. Frequently out of stock on essential products. Auto replenishment is cancelled with no explanation. It blames you for the cancel but doesn’t tell you what you need to resolve. After research you find product is out of stock. Is it hard to tell me that? Lost a customer.

Edit: took them 5 months to respond to my review and then claimed my review is fake. It isn’t. I sent proof to TP. Now I’m going to make sure I review them accurately everywhere I can find.

My recommendation: stay away from this garbage company that will do anything to look good while screwing their customers.

I've been using Paula's Choice skincare products since they launched years ago. It's the only skincare I use. I was always a fan of Paula's books, so I knew once she created a skincare line it would be genuine, effective, and safe. In her books she taught us what to look for in products and what to look out for. In essence, she educated us in what is real and what is marketing hype, impossible claims in an unregulated market.

Kim at Paula’s choice is very professional and knowledgeable. She answered my question very quickly and solved my problem. Thankyou Kim!!

I love the liquid exfoliate. ❤️ I also created a video in my Youtube Channel REICH WONG

I really like Paula’s Choice products but my last order was cancelled so I called to inquire about it. The reason: I ordered too many sunscreens! I believe I ordered 4. I am a mother of 3 teenage daughters and since they are students, I pay for their skincare. So, when a promotion is on, it makes sense to order what I need. Apparently, 1 tube of sunscreen for each lady is too many. This is pathetic. I was told this is bulk buying by the rep. Really?!?! She told me to feel free to make two seperate orders. I’m shocked. Nonsense is what this is. Another pet peeve, they promised to send something special for your birthday so when I didn’t get anything I called. Excuse: Covid. Yeah, nice.

Best customer service Rep.
I don't usually write reviews but I believe Tyra deserves an excellent review. She is the best customer service representative for more than one reasons. Special thank you to Tyra I appreciate your prompt response whenever I emailed about any concerns. Paulas choice products are exceptional.
N.S. Canada

Life-changing products (yup, I am not exaggerating, these had such a positive impact on my skin).
I cannot believe people leaving bad reviews for this company (and...if you look at the negative reviews it's always for silly reasons...).
The products are amazing, I suffer from cistitic acne and eczema and really did not know what else to try (from supermarket brands to Vichy and Clarins, I have tried.them all). It really worked for me and and I cannot recommend this enough to any other cistitic acne sufferers.

Ps: the 10% Azelaic Acid
Booster & Skin Perfecting 2%
BHA Liquid Exfoliant did the magic for me..

Tyra is absolutely amazing, I was about ready to give up on exfoliants until she suggested a new product, she is so helpful and knowledgeable in Paula’s products... I hope I get her next time I call!