Paula's Choice, LLC - US and Canada Reviews 

I just really love the care of customer service for Paula's Choice. Their phone service is without the extended wait times and robotic automation. The representatives are patient and knowledgeable. It's just fast and friendly and service-- and that means a lot during this time.

Excellent Customer Service over the phone, easy to place orders and get further knowledge on products and offers.

I purchased their AHA and BHA, excellent products, very quick results, no iritation. Skin looks brighter, and more even.
Also they have excellent customer service! I asked something, and I received a professional extensive respond

I have used Paula's Choice products for several years and it is the BEST. The various products-especially the Clear line- clean my oily/combo skin clean without drying, and all the other products work well and keep away the breakouts. My husband who has oily skin is hooked on the Clear facial cleanser.

Their customer service is smooth and easy to deal with and always fast.

My parcel was lost and the customer service representative was really helpful in providing me assistance. The products are also effective!

The bottle of face cleanser was loose and leaked a little. I called to report it, and Lexi immediately offered me a replacement, not asking for pictures as proof or anything. THIS is customer service at its best! My experiences with Paula’s Choice have always been positive!

Lydia was amazing. I buy a lot of Paula's Choice and normally do not have to correspond with them. Yes, they are that good. I had an issue with a product that was sent and I didn't receive my birthday gift. This was the smoothest transaction I've ever made. She seemlessly pulled up my account, got the replacement for my order sent out and let me know what I could get for my birthday gift. The way she presented my choices was amazing. She provided just enough information to help me make a decision, but also set me up so I'm probably going to go back and buy the option I didn't go with. She was kind, patient, great tone, great personality, knowledgeable, and quickly resolved my issue.

The customer service team is simply amazing and made my experience with contacting them, seamless. Quick to resolve my issue and quick to follow up.

Facial cleanser dried my skin so bad it started peeling. Tried to return but the cost to return is higher than the product is worth. I got subscribed to that product so they keep sending me this soap no matter how many emails I send to cancel. I’m kindof annoyed at the customer service but they probably have a couple good products. They won’t pay for returns and I still can’t figure out how to even return this lol or cancel the reoccurring shipments. I’m just posting on trust pilot to try and get someone to help me out….

Best customer servis, very helpfull and polite.

As with most companies, they added me to their marketing email list (which is extremely prolific) after my first order though I explicitly opted out at checkout. Then it turned out that their unsubscribe links didn't work (the unsubscribe links just opened their website). I had to contact customer service to get off of their mailing list. I was assured that I was removed from their mailing list, and that they were looking into the unsubscribe link issue. Months later, I started receiving their marketing emails again. I hadn't placed any further orders with them or had any other interaction with the company prior to being re-added to their mailing list.

Regrettably, Paula's Choice appears to be among those companies that abuse personal information by periodically re-adding people to their marketing lists without consent.

I had a Consultation with Skincare Expert Ms. McGouth and it was extremely informative and helpful. She pointed out the products that would work for me the best and I'm already a huge fan of the 2% BHA. would recommend everyone to have a consultation and let the experts help you build your own skincare routine :)

Excellent brand - love a lot of their products. And they have fantastic customer service.

The products are fantastic and cover a wide range. The customer service is a game changer though.

I placed an order with expedited shipping that after almost a month never showed. When I called customer service, I was refunded and resent my order. The products are affordable yet high quality. My skin has never been more visibly youthful and hydrated than now.

Great products, reasonably priced, and the best customer service in the world. Emails make me feel like there is actually a real person replying with real solutions and understanding. My email from Kim today detailed the issue and resolved it to a “T”.

Paula's Choice has a very user friendly website, products work great, and customer service is FABULOUS. Recommend trying out Paula's choice to anybody. I use the Clear line for my acne and it has cleared up tremendously. As well as a few anti aging products as I just turned 25 and want to prevent premature aging. These products do not break me out either which most anti aging products I have used from other companies do. All around 10/10

Always get positive feedback from everyone! Thank you!