PayBright Reviews 

9.039
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

PayBright has been an awesome partner to work with. Working with Lois, Miranda, Jesse, Nick, Steve, & Josh on the partner support side of the business has been an absolute pleasure. They are respo... Toon meer

Beoordeeld met 5 van de 5 sterren

At a time when I couldn't afford to put out all the money for a decent tablet for my son , PayBright was great help for me .. I fully recommend this service , but as everything don't get in over your... Toon meer

Beoordeeld met 4 van de 5 sterren

First pre-auth was refused. Contacted client service they told me to try again on a different device and a private web session. It worked. My transaction at Lasik MD went smoothly. Very satisfied wit... Toon meer

Beoordeeld met 3 van de 5 sterren

The response time was good however the problem I had using my CC wasn't fixed. I kept getting a message that my CC wasn't a Canadian CC even tho it was. I had to use a different source to make paymen... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Winkelen en mode

Geschreven door het bedrijf

PayBright is Canada’s leading installment payments platform, providing shoppers with buy now, pay later solutions at your favourite retailers online + in-store.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

9K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(9.039)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Worst service ever.

17 augustus 2023
Review zonder uitnodiging
Logo PayBright

Antwoord van PayBright

Thank you for sharing your insights with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. If there is anything specific we can look into, please contact us at customercare@affirm.ca.

Affirm Customer Care

Beoordeeld met 1 van de 5 sterren

Customer service non existent

Customer service non existent. Good luck getting your issues fixed. My payment method couldn’t be updated. Getting error all the time “something went wrong”. Reported this issue many times over two years. Nothing was done to fix it. I called Customer service to update my payment method and I was assured all updated. Two weeks later payment taken out of my old card. PayBright run by incompetent liars. They would do anything to clock their time. You door knob more useful than the clowns at PayBright / Affirm

6 augustus 2023
Review zonder uitnodiging
Logo PayBright

Antwoord van PayBright

We're sorry to hear that! We're always looking to improve our customer's experience. If there is anything specific we can assist with, please don't hesitate to reach out to our team at customercare@affirm.com. Our team is always happy to help.

Beoordeeld met 1 van de 5 sterren

I purchased a car part from t.dot…

I purchased a car part from t.dot performance and it didn't fit. They took forever to return. It's been five months and pay bright is still trying to take money from me. I've called three times and emailed around 10 times. Do not get involved I honestly believe they are fraudulent and scammers and share your information.

17 april 2023
Review zonder uitnodiging
Logo PayBright

Antwoord van PayBright

We're sorry to hear that! We're always looking to improve our customer's experience. If there is anything specific we can assist with, please don't hesitate to reach out to our team at customercare@affirm.com. Our team is always happy to help.

Beoordeeld met 1 van de 5 sterren

Paybright very Slow, Inaction!!!

I ordered a shoe from Footlocker on June 8, 2023 thru Paybright. In my order, Footlocker didn't send me a confirmation order, so what I did I reordered it again. The following day later, Footlocker emailed me a cancellation order due to out of stock. On June 8 Paybright deducted two 1st payments in the amount of CA$53.39 and 47.46, and returned it on June 14 & 15, 2023 respectively. I thought everything was fine, but on July 7, I checked my debit card for a different transaction, and luckily discovered Paybright deducted me CA53.39, I immediately contacted them and subsequently thereafter and promised to resolve but still deducted me on my 3rd installment just yesterday, August 04, 2023. I emailed and called their customer service since July but only responded me once and my subsequent emails not replying anymore with my questions. I also contacted my bank yesterday August 04, 2023 and my bank and I filed a dispute which would take 30 calendar days response and by that time Paybright might get my last and 4th payment. In two weeks time $213.56 will be deducted from my debit card with the item I didn't receive. Was it fair? Why it took them soo long to resolve this simple matter? Where did the money go, to Paybright or Footlocker account? I emailed them this question and they don't answer me.

6 juni 2023
Review zonder uitnodiging
Logo PayBright

Antwoord van PayBright

We're sorry to hear that! We're always looking to improve our customer's experience. If there is anything specific we can assist with, please don't hesitate to reach out to our team at customercare@affirm.com. Our team is always happy to help.

Beoordeeld met 4 van de 5 sterren

Makes it easier to Purchase

While it is convenient and works as far as payments go. I had quite a bit of trouble finding my original loan amount or even checking into an account for that matter. Issue has been resolved. Just bought my second phone through them.

31 juli 2023
Beoordeeld met 1 van de 5 sterren

Be very careful with this company

Be very careful with this company . They are a very confusing company . I purchaced a Samsung phone they offered monthly payments with out intrest . That was perfect . Also samsung offered a trade in discount which i applied for . Due to my own stupidity i forgot to get the phone sent to samsung in time . All of a suddend a charge came out out of my bank account . For over three hundread dollars with out warning . The debit was from Paybright .
When i inquired about it twith paybright all they do is wash their hands and tell me to ask Samsung about it . But Samsung wasnt the one going in my account they were . After a few more emails i tried to pay the chatge but went to the account i had for my monthly payments . The 3hundread plus $ was applied but the charge still was being tried to be taken from my account .again i emailed paybright to get this answer . I ACTUALLY HAVE TWO LOAD AGREMENTS WITH THEM . now the probem i have is i only authroized one loan . Who authrozided the second with out my concent . They wont provide anyresponces towards this i anyone has an idea of my nextstep please advise me .

30 juli 2023
Review zonder uitnodiging
Logo PayBright

Antwoord van PayBright

We're sorry to hear about any difficulties in your experience. We would like the opportunity to investigate your feedback further. Please could you contact us at customercare@affirm.ca or call our team at (888) 484-4282. We’ll work with you to resolve any issues as quickly as possible.

Beoordeeld met 1 van de 5 sterren

Très mauvaise expérience

Très mauvaise expérience! J'ai effectué un achat il y a 8 jours et je ne suis toujours pas en mesure d'en prendre possession à cause d'un message de sécurité. J'ai appelé le service à la clientèle et la réponse était je vais avoir un retour via courriel dans 24 à maximum 48h pour résoudre le problème! J'appelle à tous les deux jours pour me faire dire qu'ils ont envoyé ma requête en urgence au service technique et toujours rien après 5 appels. Les gens au service à la clientèle sont très gentil, mais ne peuvent aider. C'est la dernière fois que je fais affaire avec Paybright.

26 juli 2023
Review zonder uitnodiging
Logo PayBright

Antwoord van PayBright

Bonjour, nous cherchons toujours à améliorer l'expérience de nos utilisateurs, et nous vous prions de nous excuser si nous vous avons laissé tomber. S'il y a quelque chose de spécifique que nous pouvons examiner, veuillez nous contacter à l'adresse customercare@affirm.ca.

Affirm Customer Care

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