Great experience setting up a payment plan for a tyre purchase! I needed 4 new tyres on my vehicle that had been sat unused, so booked my car in at my local National branch. The ability to use Payment... Toon meer
Bedrijf heeft geantwoord
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Simple application and immediate answer. Pity the service centre wasn’t as efficient. Service Stop was a wrong choice as their work was shonky at the least. I would suggest maybe you don’t pay them u... Toon meer
Bedrijf heeft geantwoord
Quick and easy just a few questions to answer, although the small print (extremely small on a mobile phone) was difficult to read. overall it was a good experience and first payment was made.
Bedrijf heeft geantwoord
It was a great and helpful experience which helped me spread the unexpected cost to get my car through an MOT at Formula one. They recommended Payment Assist and it was so straightforward and I can sp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contactgegevens
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, Verenigd Koninkrijk
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4,8
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11K reviews
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Easy to follow quick and set up quickly
Good web site easy to use quick good payments set up simple thank you
29 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi there,
We're pleased to hear you found our website easy to use and that setting up your payment plan was quick and straightforward. Making the whole process as simple and hassle-free as possible is exactly what we aim to do, so it's great to know everything went smoothly for you.
Thank you for taking the time to leave such a positive review. We really appreciate your feedback and are delighted we could help.
Best wishes,
Payment Assist
Awful customer experience
Really slow at responding to emails, not very helpful at all in regards to resolving issues, their website is old and shocking to use and login page has bugs.
This was over a period of 6 months and 2 separate payment schemes
30 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Rob,
We're sorry to read your review and feel it does not accurately reflect the service we have provided.
Having reviewed your account, we can see that every email we received from you was responded to within 24 hours, and we have always tried to assist with your queries as quickly as possible.
In relation to your comments about our website, we recently launched a brand new website. During our correspondence, there appeared to be some confusion between our customer portal and your warranty provider's booking system. The links you requested were for booking a service, which is managed by your warranty provider rather than through Payment Assist, so unfortunately this is not something we are able to control.
If there is anything relating directly to your Payment Assist account that remains unresolved, please contact us and we will be happy to look into it further.
Best wishes
Payment Assist
I was mis sold payment assist extended…
I was mis sold payment assist extended warranty from trade centre wales . The car is currently undriveable and a scotia independent inspection found the vehicle was of unsatisfactory durability at the point of sale . The car suffered a catastrophic engine failure . When I sold this warranty I was told it was for protection as I have the car on finance and in case of engine failures . 6 weeks later still no car warranty now not acknowledging responsibility telling me to go to dealership so why was I paying £59.99 per month I rang up to explain the car is undrivable why you charging me this As the warranty was mis sold and the car needs a new engine reply back was I had to prove it . I think a scotia report is proof . And as the car was unsatisfactory at point of sale I should never have been sold it . Avoid
30 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Ceri,
We're sorry to hear about the difficulties you've experienced with your vehicle.
We would like to clarify that Payment Assist did not sell you an extended warranty and is not the provider of the warranty cover. The warranty was sold by Trade Centre Wales, while Payment Assist's role is solely to provide the finance agreement that allows the cost of the warranty to be spread over monthly payments.
As such, we are not involved in the sale, administration or assessment of warranty claims, and we are unable to comment on the issues you have raised regarding the vehicle or the warranty itself.
We have also been unable to locate any contact from you regarding these concerns. If your complaint relates to the warranty, its sale, or the handling of your claim, this should be raised directly with Trade Centre Wales, as they are the appropriate business to investigate and respond.
In light of the above, we would kindly ask that you review your feedback and consider directing it to the business responsible for the matters you have described.
Best Wishes
Payment Assist
Beware.. Payment Assist...Think Twice..
This is a review of my personal experience after having taken a loan ID: 5388-34068 with Payment Assist(Conister Bank).
I am being bombarded with payment reminders and payment failed notices by Email and SMS from both Payment Assist and Conister Bank.
The loan I took was for a car service. The work to the value of the loan was not carried out. The company involved in arranging the work are proven scammers - there is plenty of evidence.
Payment Assist are resisting all arguments that they have a responsibility to their customer to protect them from fraud/scams. It is unacceptable and I will never pay for something that I never received.
Payment Assist constantly refer me back to the service provider(the firm that should have arranged for the work to be carried out). This is impossible as their customer service will not reply - the firm are fraudulent con merchants and scammers.
Payment Assist assert that they cannot act as mediators with the service providers. However, when I proved that the work was not done Payment Assist offered a lowered loan settlement figure so they must have acted as mediators.
I find Payment Assist negligent in this matter and would warn anyone to be very careful taking a BNPL loan with them. It is a scandal that they are still dealing with the scamming service provider (I am far from alone in being a victim of this fraud/scam).
As of 15.07.2026 the FCA Ombudsman will investigate cases like mine. Unfortunately, due to a loophole my case fell outside the regulations at the time i.e. Jan 2026
30 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hello Damien,
We're sorry to see that you remain dissatisfied with the outcome of this matter.
As previously explained, Payment Assist thoroughly investigated your complaint, and our position remains unchanged.
We would also like to clarify that this complaint has previously been referred to the Financial Ombudsman Service, which concluded that it was unable to consider the complaint as it fell outside of its jurisdiction. That decision remains unchanged. While you reference changes to the FCA's rules, these apply to finance agreements entered into from 15 July 2026 onwards and do not alter the position in relation to your agreement.
We appreciate that this has been a frustrating experience for you, but as the issues raised relate to the service provided by the merchant rather than the finance agreement itself, our position remains the same.
Best wishes,
The Payment Assist Team
Very helpful with the whole process.
Very helpful with the whole process.
29 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Dan,
It’s great to hear you felt supported throughout the whole process.
Providing helpful, straightforward service from start to finish is something we’re very proud of.
Thank you for your review.
Best wishes,
Payment Assist
It was good service
It was easy to set up after having a large garage bill during an annual service that I couldn't pay outright for. It was a bit of a long form but easy to set up and was a quick response
29 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Heather,
Thank you for your review.
We’re pleased to hear the process was easy to set up and that you received a quick response when faced with a large garage bill. We also appreciate your feedback about the length of the form.
Best wishes,
Payment Assist
User-friendly system
Quick and easy to use. Straightforward, no jargon, fit-for purpose system. You get results instantly.
29 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Desmond,
We really appreciate you sharing your experience.
It’s great to hear you found the system quick, straightforward and easy to understand. Providing a clear, user-friendly process without unnecessary jargon is something we’re very proud of.
Best wishes,
Payment Assist
Very straightforward process excellent…
Very straightforward process excellent service
Michael Wood
29 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Michael,
We’re grateful you took the time to share your feedback.
It’s great to hear you found the process straightforward and received excellent service throughout.
Best wishes,
Payment Assist
Payment Assist was great for sorting my…
Payment Assist was great for sorting my finance for the car everything went through smoothly
28 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Kevin,
It’s wonderful to hear that everything went smoothly and that Payment Assist helped you arrange the finance you needed for your car.
Making the process simple and stress-free for our customers is something we’re very proud of.
We really appreciate you sharing your experience.
Best wishes,
Payment Assist
Easy to use
This is my first time in using payment assist It was very easy to use?
28 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Giovanni,
We’re delighted your first experience with Payment Assist was so straightforward. Making the process simple and easy to use is something we’re very proud of.
Many thanks for sharing your feedback.
Best wishes,
Payment Assist
I was struggling with costs
I was struggling with costs, Payment Assist sorted that and we were able to proceed quickly. It was super easy. Thank you. Excellent.
28 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Andy,
We’re so pleased Payment Assist helped make the cost more manageable and allowed you to proceed quickly.
Providing a simple, straightforward way to deal with unexpected expenses is exactly what we’re here for.
We really appreciate your excellent feedback.
Best wishes,
Payment Assist
Great Service
Great service received with the large bill I had spreading it over the last 4 months made it easier thanks
29 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi David,
It’s great to hear that spreading the cost over four months made your large bill easier to manage.
We really appreciate your feedback.
Best wishes,
Payment Assist
Antwoord van Payment Assist
Hi Michelle,
We’re delighted to hear you found our service accommodating and that you were pleased with your experience.
Supporting customers with a helpful, straightforward service is something we’re very proud of.
Best wishes,
Payment Assist
At my annual mot earlier this year
At my annual mot earlier this year, my car needed to have some work carried out, to enable it to pass!
This is the third time that I've used Payment Assist, to help me afford the work on my car and with no interest charged and 3 months to pay, fantastic service! Thank you so much! 😊 April
13 april 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Bob,
It’s wonderful to hear that Payment Assist has been able to support you for a third time.
Unexpected MOT repairs can be difficult to budget for, so we’re proud to provide an interest-free way to spread the cost and keep your car safely on the road.
Thank you for choosing us again.
Best wishes,
Payment Assist
A lifesaver when I was hit with an unexpected MOT bill!
I was hit with an unexpectedly expensive bill alongside my MOT earlier this year and found myself in a position where I had no reasonable way of covering the cost all at once. This service was honestly a lifesaver, as it meant I could spread the cost and get my car back on the road within days rather than having to consider selling or even scrapping it.
I’ve been paying the plan off over the last six months and this month was able to make my final payment a little earlier than the automated payment date. I initially tried to pay online but it wasn’t processing, so I called instead and was helped by a really helpful member of staff… George, I think! He quickly realised that the plan was still registered to my previous postcode, while my card was registered to my new address. After a few minutes updating my details, the payment went straight through.
I’m so pleased with the service from start to finish. When that unexpected bill first came through, I was incredibly stressed, especially as it felt like the repairs might cost more than the car was even worth without a valid MOT. Being able to spread the cost meant I could keep my car, get it back on the road quickly and pay everything off at a manageable pace. Six months later, it’s now fully paid off and I’m very grateful this option was available when I needed it.
27 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Hannah,
We’re so pleased Payment Assist was there when you needed it most.
Unexpected MOT and repair bills can be incredibly stressful, and helping customers spread the cost, keep their cars on the road and manage repayments at a comfortable pace is exactly why we provide this service.
It’s also wonderful to hear that our team was able to quickly resolve the issue with your final payment. We’ll be sure to share your kind feedback with them.
Congratulations on completing your plan, and thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Great dealing with payment assit ,nice…
Great dealing with payment assit ,nice and easy
27 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Anthony,
We’re glad to hear you had a great experience and found everything nice and easy. Providing a simple, straightforward service is something we’re very proud of.
Best wishes,
Payment Assist
Easy and good system to set up new…
Easy and good system to set up new warranty payments swift & hassle free
24 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Steve,
It’s great to hear you found the system quick, easy and hassle-free when setting up your warranty payments.
We’re proud to make the process as straightforward as possible for our customers.
Best wishes,
Payment Assist
Quick response and easy to work with
1 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi David,
We’re delighted to hear you received a quick response and found our team easy to work with.
We’re proud to provide a straightforward and supportive service that makes managing unexpected costs as simple as possible.
Best wishes,
Payment Assist
National Tyres
A superb way to help paying for your motoring needs. No interest to pay. Nice to see such a service.
27 juli 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Keri,
We really appreciate your kind feedback. Unexpected motoring costs can be difficult to manage, so it’s wonderful to hear that our interest-free payment option helped make things easier for you.
We’re proud to provide customers with a simple and supportive way to spread the cost of essential motoring needs.
Best wishes,
Payment Assist
I was so grateful to payment assist for…
I was so grateful to payment assist for the easy a painless way they delt with my request for help. I have also spoken to them on the phone to change a payment date, so helpful and reassuring. THANK YOU.
18 mei 2026
Review zonder uitnodiging
Antwoord van Payment Assist
Hi Julia,
It’s lovely to hear that you found the process easy and stress-free. We’re especially pleased our team could help change your payment date and provide the reassurance you needed.
Offering flexible, supportive service when customers need a little extra help is something we’re very proud of. Thank you for your kind words.
Best wishes,
Payment Assist
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