Plastic Building Supplies Reviews 

Whilst the product seems fine (canopy) customer service is really lacking. Before purchase I asked a few simple questions about dimensions but they could give no answer and just directed me to the instruction manual, which did not cover what I was asking. I asked to visit the company to check the colour of the canopy (I wanted brown ,so wanted to check the shade) and also get my own measurements, but was told they did not have any in stock and had no samples of the colours so had to order on pictures alone. After about three weeks I had to chase up when item was to be delivered as I had not heard anything and when I got a date booked time off work. Day arrived (Wednesday)and no carport. I rang company asking what is happening and they took my number and promised a return call, that call never arrived so I rang again, staff said it was being delivered that day (it was about 3:30pm at this stage) and that staff would chase it up. At 4:45pm, still no reply and still no canopy so I rang again to get an automated message that office shuts at 4:30pm....as I expected the canopy did not arrive. I rang again the following day (Thursday) and company said it could be delivered that day, which normally would have been fine but I was going to work and did not want an expensive canopy just left in my drive so a delivery for the following day arranged (Friday) and this was by email. I work shifts so arrived home at 10:30pm that day (Thursday) to find a canopy just dumped in my drive and a box with all hardware etc left on my doorstep, everything in full view of public, I then had to clear my drive late at night so I could get my car on. what's more annoying is that I had told company in an email that morning I was at work and did not want items just left in my drive, hence it was arranged for the next day for when I would be there. I sent an email to company asking their reasons and to date I have received nothing back. I was really disappointed with customer service, the actual product I have no issues with and was going to order some windows from the company but after this experience I think I will go elsewhere.

Great product at a competitive price and fair shipping cost

Fast delivery, easy to use website, no issues with ordering or delivery. Items as expected and good quality. Would recommend this company.

The parcel I received from Plastic Building Supplies was very disappointing. There were 20 metal parts weighing a total of 3 kgs held in a jiffy bag and they had broken through both ends of the bag. Luckily the Royal Mail had repackaged them and none were lost. The parts were satisfactory as they are Marley gutter supports. Price was excellent, the cheapest on the Internet. But PBS must seriously reconsider how they package things going out to customers

Excellent product, excellent value, excellent service.

Fast delivery. Well done

Item on website but not stocked any longer

Looked everywhere for this product. Great price, quick delivery. Excellent service

Placed my order on 30th September with a 3-5 days delivery. Everything was in stock.
Still no order.
I have contacted them several times on live chat. No-one ever picks up my messages. Please will someone get in touch. I want a refund. I've waited to long.
This is the second order that's not arrived.

Order delivered on time and parts were all there. I'll know where to come when I next need this type of guttering.

Prompt service. Ok prices.

Excellent service, quick dispatch!

couldn't supply all my order so had to go else where.

Online order. Kept me informed about processing and delivery, which was pretty quick.

Smooth transaction
Prompt delivery

first time using your site/company - first impressions, excellent service product received in a really quick time.

Ordering was easy, despatch and delivery were very prompt. Excellent service thanks