Pet Cremation Services Reviews 

Pet undertakers fair oak cannot thank them enough from start to finish so compassionate. I spoke to them and within an hour they came and collected my diesel sadly who passed away there was no rushing when collecting him made sure we was ready gave a candle to light when our old man was going to be cremated . They called me to say at 12.15 diesel would be cremated so the candle could be lit I got a call the following day to say I could pick him up I received a paw print lock of hair certificate and he’s ashes in a beautiful bag now back home where he belongs would like to say a massive thank you to you all for your kindness caring and the way my old boy was handled would definitely use your service again as well as recommending you thank you again

The engraving on the urn plaque had really stupid mistakes. One was the death date, which was wrongly engraved a month in the future! How can one even make a mistake like that. Wasn’t proof read at all. For such a sensitive thing you’d expect much higher standards. And a word missing from the sentence. It’s so hurtful to receive an urn of your loved pet poorly done. Makes you feel uncomfortable about the cremation service having not been trustworthy. There should be no mistakes at all! It’s very stressful to think that you’ll have to return your pet in the urn for the engraving to be corrected. Once you have them back there’s no way on earth you want to let go again. On top of that, when i called them about it, they weren’t apologetic and empathetic AT ALL. So unprofessional. No apologies. No “oh that shouldn’t of happened”…in any business there would always automatically be apologies and compensation for irresponsible mistakes in the service so I’m shocked there wasn’t here. Shows poor respect for the death of animals as i doubt this would happen with human burials. I asked why it happened and they just said “oh human error”. That’s not good enough, the person that did it should be fired, and i should of had a refund to compensate for the stress and at the very least apologies, which I didn’t.

At the beginning of the month we sadly faced the sudden passing of our 15 year old dog. Her cremation was organised via our vets to the East Boldon branch of Pet Cremation Services. Her ashes were quickly returned in our choice of a carved wooden casket and accompanied by certification of individual cremation. Although a very sad occasion the whole process was very tastefully completed including the packaging used to return.
I was a little concerned, whilst waiting for her ashes to be returned to read some of the poor reviews on here. However I can only conclude that there are actually 14 branches and I can only speak from my experience of the East Boldon branch. I also note that some of these reviews relate to the peak of the Covid pandemic when even human funerals were adversely affected. PCS unfortunately would appear to not address any negative reviews on TrustPilot.

John from pcs is always very helpful and friendly when he comes to our veterinary practice, couldn't rate him higher! Always puts a smile on our faces in the early hours of morning, couldn't ask for a better service from John

My boy Lewis was cremated, I was told he was going to be brought home today, I'm am disgusted horrified he was returned home by royal mail I'm shocked and upset, i was not told he was going to be return in such a shocking way, im finding it difficult to cope with this, and you should inform your griving customers of this action very shocking

We took our beloved frenchie for individual cremation last week. We were treated with respect and kindness. They laid him out in the chapel so we could say one last goodbye. At all times, the staff were fabulous. They made a really tough job, bearable. Lovely rooms to sit in and a good toilet to use after our journey

Had my pets ashes back and they spelt her name wrong on the scatter box. We were all very upset. Messaged twice today. No reply

Last year when our pet Millie died .. my husband dealt with this sad time . And says the company couldn’t have been more than lovely .. the farewell room was lovely and Hilda was more than compassionate .. (seems terrible that two reviews give you such a bad rating and puts people off .. and I think with covid rules being involved with one of the reviews it’s particularly unfair as even human burials were completely disrupted ) Mille was returned in a beautiful little box with a fresh white rose .. can’t fault the service and incidentally had to keep asking for the account as that wasn’t thrust in your face immediately with many companies ..Raymond and morven Kerr

My Mum booked an appointment on Wednesday for our beloved dog to be cremated on Friday. We arrived for our appointment to find building work was been carried out. We had not been advised about this when the appointment had been made. When we arrived we went into the office and the building had been gutted and alot of builders inside. My Mother and I were so confused we just stood there. Then a woman approached us and very abruptly told us to get out and said what are you doing here. I said for our dog to be cremated and she said well get outside as you cannot be in here because of Covid. My Mother and I went outside and waited for around five minutes for her to come out. We were both so confused that maybe we were in the wrong place. Then a guy with a trolley came around the corner and just stood in the car park. He did not speak to us, then the woman came out and said were is the dog. I said in the back of the car and the guy put her in the trolley. Then the woman told us to say are farewells. I asked her if we could have our pet taken to the Farewell Room which is mentioned on the web site and she said no because of Covid but I think because of the building work there isn't one. We had to say goodbye to our pet in the car park in the cold and wet with both of these two watching us. Not very personal. The lady was clearly stressed and was very abrupt with us both the whole time. There is no compassion and they are extremely unprofessional. Our experience here was so upsetting and I really wish we had never gone here.
When we arrived home we talked about the distressing experience we both had and we decided to call the crematorium to collect our pet and take her somewhere else. We spoke to the same lady we saw and she told us it was too late as our dog had already been cremated. I told her of my concerns and we should have been told when we booked the appointment and she just continued to talk over me and would not listern to me. I 100% do not recommended you take your beloved pet here. They are totally unprofessional and have no empathy for your lose. We were devastated to lose our pet but this has made the experience even sadder and the woman did not even apologise for our distressing time.

If I could rate zero stars I would be!! The information online does not correlate with what actually happens, especially with regard to recent COVID-19 issues. Please do not entertain this company if you love your pet!! Stick to a local alternative to you!

My experience with this company has not been great however I did receive beautiful memory jewellery that I ordered. My dogs ashes were beautifully presented but with a certificate enclosed with another family name on it. On contacting the company I was assured it had been a printing error and another certificate would be posted out. This arrived with no postage so I had to collect and pay for it at the local sorting office. This added further upset to an already distressing time. Human error occurs and I am accepting of that however on emailing head office I had a standard apology in the first instance and 2 further emails ignored. I will never use them again because there will always be a shadow of doubt that it is not my dogs ashes that I have and the customer service is shocking.