PDS Center Reviews 

Poor assistance, more than a month to correct a document that they send it with the wrong information.

First they took longer than 12 hours. I emailed and called, left a voicemail and nobody ever got back to me. When I finally received my letter for 3 dogs, it was only one letter and the pronouns on my letter are currently wrong. I paid $300 and we’re now going on day 2 and nobody is responding back to me to fix my letter.

Not happy at all this time around.
The online form that I had to fill out for our new dog did not go thru no matter what I tried.
27 attempts later, it still tells me it didn’t work and to try again later…
Our lease renewal is due and I tried to contact PDS Center twice via email, twice via chat and once thru phone. No luck getting to talk to a person over 3 days.
I even bought two separate items, one whole new registration, even though I was already in the system and one renewal to try to get the form to go thru.
Now I had to go to a different website to get a PDS letter with a new company.
Because I know the card that I also ordered with PDS Center would not have the right pet info on it.
I’m super stressed and disappointed.
I’m going to ask for a full refund, since I had to pay double with PDS Center to try to get somewhere , and then again with another company.
This is not ok, especially for people who struggle already.
Guys don’t make our life even harder, PLEASE!!!

Very helpful and super informative, I am thankful for the support you provide

The address is completely wrong… it’s 1515 Benton Boulevard #1613, Savannah GA… 31407…. You printed to my OLD address and my account address had been undated… useless unless you correct NOW

excellent service, rapid response and very attentive to the needs of people.

Very bad service. No response for almost a month AFTER receiving payment.

An easy process and eliminated all the stress to get this certificate. This process has made it easier to travel and find accommodation with my ESP. Thank you

Paid for 30 min and under 12 hours that wasn’t the truth they don’t respond back email or communicate back in anyway 👎🏻

I’ve been using PDS Center for my ESA letters & Dr. Leslie Lange, a licensed clinical psychologist, has been evaluating me for years & I’ve have always had great experiences. They’ve been professional, legitimate & very helpful throughout the process. My ESA genuinely helps with my anxiety, & services like this make it possible for people like me to get the documentation we need. I’m very grateful companies like PDS Center exist to support people who truly rely on emotional support animals.

Easy and fast

Thank you for your quick turnaround and your quick responses!

First of ALL I want to thank the whole PDS team including doctors , customer service representatives for providing such a professional alternative for myself to be able to open up to my situation to obtain the ESA letter and renewing it since 2023. Also for helping me with the process in getting approved through Pet Screening. PDS made the process very easy and confidential , they responded to my email right away and if I needed anything they would provide it for me quicky. I am completely satisfied and I would recommend PDS Center to anyone who want a professional doctor that can make the transition smooth as possible. I would rate 10 stars if it was available.

Perfect service every time!

All my letters refer to me as “her”, even though my name is clearly “Mr. St****** P**** Jr.”
This looks terribly suspect.
**UPDATE**
I submitted my initial review before I gave PDS Center a chance to make a simple correction. I am leaving it as shown for full transparency.
This was corrected less than 8 hours later and I now have the correct gender verbiage in my letters. Also, I just received notice that Betty’s ID Card and hard copy letters have been shipped. I am completely satisfied now. This is the second PSA kit that I have ordered with PDS Center in the last 6 years, and will certainly return in the future if the need arises.
Highly recommended.

The letter said him instead of her and I need it for two animals not one.

The pronouns for Mr. George Prevosti were supposed to be he/him, not she/her. This needs to be corrected.

My letter refers to me as Which Gender Prefix Should We Use For Your Letter?*

Very quick and efficient service! Just received my letters and was referred to as her even though my gender preference selected was Mr.