PDS Center Reviews 

No response from customer service. Letter did not work and can't get money back

I needed additional documentation in order to support the letter provided by PDS and I submitted this to them as well as tried to call and even reach customer service via the online chat but no one would respond or even return my various voicemails. This is a complete scam.

I emailed back and requested a provided based out of my home state. The only response I received was the exact same email and letter that I had previously received earlier that day.

I need you to change the language from her to him in the document several times. Also fix the spacing in this sentence, "A general summation entitlesMr. Murphy to the following service considerations:"

I am extremely frustrated that no one has responded to my emails or messages, and I have been unable to reach anyone by phone despite multiple attempts. I’ve contacted your team several times with no follow-up.

Regarding the refund, if I continue to receive no response, I will initiate a dispute to recover the payment.

Fraudulent - would not recommend. Additional information was requested by PetScreening, and I reached out via phone call, email, chat, and here on TrustPilot, and never got a response or a refund. The additional questions in the screening are intended to validate the ESA, and the lack of response suggests that this may not be a valid resource after all.

I cant get ahold of anyone outside of email. My apartment complex uses PetScreening and they declined my letter.

I purchased an ESA doctor's letter on 4/28/2025, but my apartment complex is requesting additional forms to be completed via PetScreening. I have called, emailed, and reached out to PDSC via their online chat but have been unable to get in contact with anyone. I have used PDSC in the past and have had no issues but it seems apartments are getting smarter by using PetScreening and challenging the validity of ESA documentation. In this way, PDSC falls very short as I cannot get ahold of anyone to verify my documentation with my apartment complex. I would like a refund, as stated on the PDSC website, but it seems they won't even do that since they are un-contactable. 1 star. Will not use again.

I cannot use this ESA letter as the physician is not licensed in utah.

Service was fast and easy. They completed the verification with Petscreening also. Worth every penny!

No one is responding to my emails or answering my calls. I try to use the chat box online and there's no response. I am only needing my ESA letters to include further info that my apartment is requesting. Please help.

send what i paid for. Never received the ID card or the hard copy of the letter. Only received the email and attachment of the letter. I have called and emailed multiple times and still have not received anything. This purchased in November 2024. Very dissatisfied. my name is mike hefner and my dog's name is Hugh. this documentation was for my wife Lisa Hefner

It's been one month since I placed my order for a vest. I haven't received it yet. There has been no response to my attempts to communicate.

Best place to get your dog certified!

I purchased the add-on Paperwork Renewal and it's very clear that everything is being generated by AI. The initial ESA letter wasn't approved by my leasing office and they have requested more information, however after purchasing the additional service I received the same ESA Letter. I have yet to hear back via email and it's extremely frustrating that I might be responsible for pet deposit and rent, after paying $150 for documents that seem to have worked for others. I hope the business owners can assist me ASAP

edit: I'm changing my review from 1 star to 3 star, I eventually heard back from them a few days later and was told they have a high volume of requests. I was able to get a new letter to submit, and PDS verified the letter with Petscreening. Petscreening approved my 2 cats as ESA and I no longer have to battle with my leasing office regarding pet deposit or rent. PDS Center does work, but make sure that you have ample time to hear back from them and don't wait a few days before your deadline.

I have used PDS center for several years now and their service is top tier. They respond quickly and punctually. I have never had an issue with my documentation. 10/10

PDS approved my request quickly and a year later verified my info through pet screening extremely timely. I can verify they are legitimate and have a fast turn around. I would recommend them to anyone needing ESA approval.

Easy and quick. Definitely worth every cent. Thank you team!

Quick and easy