Peacocks Reviews 

I shopped at Peacocks in Bognor Regis, nice helpful young man staff member, friendly and knowledgeable

If I could give zero stars, I would. I have been waiting for a refund since January – yes, JANUARY – and it is now nearly six months later. Every single time I contact customer service, I get the same robotic, scripted lie: “We have processed your refund.” Processed it where? Into a black hole?

No money in my account. No proof of any transaction. Just empty promises and endless waiting. Peacocks has no problem taking your money instantly, but when it comes to giving it back? They’ll gaslight you for half a year and counting.

Do not trust them with a single penny. Their “customer service” is a revolving door of excuses, and their refund process is clearly a fantasy. I am now having to involve my bank and the ombudsman. Save yourself the stress, time, and money – shop literally anywhere else. Peacocks is a disgrace.

Unsure where the clothing reviews on their website come from as I am unable to leave one after a purchase.

I bought the Womens Black Leaf Cropped Wide Leg Trousers in a 14 and was really pleased as they weren't super wide but a perfect length and a lovely summer trouser.

However, they arrived wrinkled so I washed them on a quick wash at 30 degrees (as the label says) but they shrank 3 inches!! Now they look silly on!

anted an item on line but they had sold out of my size. I rang your number not really expecting much but the guy gave me the phone number for the store nearest me ( Worthing) so I could ring and check with them. I still wasn’t even expecting the phone to be answered, but it was by Nadia. She checked to see if the item was in the store in 2 sizes, then went to the stock room. On finding them she put them aside for me. I travelled to the store yesterday and bought one of them.

Excellent service, in a world where no one usually answers the phone let alone checks stock availability, my expectations have been well exceeded. If only others were like this - it feels like no one can be bothered or cares these days. So Nadia - you have restored my faith.

I’ve always found Peacocks very reasonably priced and you get the delivery and tracking right. Again you exceed expectations much more than some of the more pricier outlets.

Well done all round!

I placed an order with peacocks but didn't get any up dates on my order .so I contacted them .was very helpful after talking to someone.my order just arrived 😁

Sakia was extremely helpful and fully answered my query regarding returning items for a refund. Thank you Sakia, you are a credit to Peacock's customer service.

Spent 10 months trying to reclaim an online £20 voucher I purchased and never received via email with still no refund or voucher. Even opened a case with resolver where it escalated the CEO with no response. Please done waste your money open yourself to the same challenges

Spoke to Saskia today regarding a return through evri that hadn't confirmed back to peacock's. Saskia was very helpful and sorted out my query in no time at all. A pleasure to deal with.

Big shout out to heather and Karina and all the girls in your Oban store , shop is well laid out and very shopable they are always helpful and friendly and nothing is to much trouble love shopping in this store as your always made to feel welcome

The lady over the phone who saved a dress for me,and the helpfullness in the Plymouth store,and the quality and fit of the dress.The dresses i bought which were the lemon ,black and pink ,i bought all three as they looked and fit perfectly. They were shift dresses with seashell gold buttons down the front.omg they look amazing. I got them in a 12 as peacocks are generous with their material. I am usually a 14.

excellent help and patience today.
Harrison held on and waited whilst I had some age related moments and did other things.
Polite and helpful

I went in store looking to return a new item that has not been worn. It was not as I expected it to be. Because the bar code label (Sales tag)had been removed my refund or exchange was refused.
Their web site states "If you are not satisfied with your purchase, we will be happy to offer an exchange or refund, if you return your item to us in their original condition with a valid till receipt within 28 days of the original purchase date. The date of return is detailed at the bottom of this receipt" In the store they had several return policy notices on the tills which are not readable. The store supervisor refused to exchange or refund because the sales tag was missing. I spoke with the store manger who also said the item needed the sales tag. No where on their policy does it say anything about a sales tag, the requirement is original condition with a valid till receipt.
On the receipt it states "Refunds will be given for goods returned within 28 days of purchase The return date is 12th May 2026"
I phoned customer services and their response is that they will not overturn a descision made in the shop. They also tried to tell me that the bit from their online refund policy about packaging applied in this case although I purchased the item in a shop not online.
Very disappointed with their lack of clarity around refund, its sounds simple until you come up against staff that do not want to do a refund. Very poor customer service in store and on the phone.

Contact peacocks about a missing parcel Zahra sorted my query quickly, excellent service 😊

eVRI driver delivered just 3 days after I placed my online order.
I was a bit concerned as I read some very poor reviews after I ordered,
but my experience has been swift delivery,
very nice summer-weight striped cotton trousers - perfect fit and length.
I will be happy to order from Peacocks again.

A fantastic customer service experience with member of staff Lana at the Haverhill, Suffolk branch recently.
Friendly, easy going and helpful young woman. Just what you would like from a shopping experience. Thank you !
We recommend this store, it's neat and tidy, well laid out and easy to shop.

Spoke to Sakia on the chat, she was very quick and helpful and resolved my query.

Pub is very Friendly and welcoming , food is Great. Customer service is very good & members of staff are lovely , mondah sticky 13s Tuesday there is bingo also Thursday there is bingo from table 6

Sakia was speedy and efficient with her response to my customer query regarding an order I'm waiting for. Good service. Thanks.

I am writing to express my disappointment with the service I received today at your Peacocks store in Orpington high street BR6 0LQ

While at the checkout, I encountered a male cashier whose attitude was noticeably impolite and unhelpful. From the outset, his demeanor came across as disinterested and unfriendly, as though he was unhappy to be serving customers.

When I asked if I could pay using Clearpay, his response and attitude changed in a negative way. He appeared confused and made little effort to assist or clarify the process. As I attempted to complete the payment using the Clearpay app and experienced some difficulty, he became dismissive rather than supportive.

What I found particularly inappropriate was his comment when the payment did not go through. He asked, “Don’t you have money in your account?” This was both rude and unprofessional. I immediately explained that I did have funds available and was simply struggling with the app, but his assumption was unnecessary and disrespectful.

As a customer, I expect to be treated with courtesy and patience, especially when dealing with payment issues. A more appropriate response would have been to offer assistance or suggest trying the payment again, rather than making assumptions about my financial situation.

Additionally, if your store offers Clearpay as a payment option, staff should be properly trained to understand how it works and how to assist customers who may be unfamiliar or having difficulty using the app. At the very least, employees should be able to guide customers through the process or address basic concerns. Otherwise, it raises the question of the usefulness of offering this payment method if staff are unable to support it.

This experience left me feeling uncomfortable and undervalued as a customer. I believe the staff member would benefit from further training in customer service and communication, as well as better knowledge of the payment systems your store supports.

I hope this feedback is taken seriously and helps improve the level of service in your store.

Placed my order, it was sent quickly but unfortunately the Evri delivery drive was not great and after 3 supposed attempts at delivery there was no parcel. I did an online chat with Kahara at Peacocks and she sorted a replacement order for me straight away, hopefully our usual Evri driver is back from holiday and we get the paecel