I had an incorrectly issued parking fine, after it was confirmed that confirmed that I was on the system, the matter was taken over and I subsequently received confirmation that the ticket was cancell... Toon meer
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Lees wat reviewers zeggen
Very quick response and issue resolution. I had some parking issues and when I emailed them they resolved it very quickly. Great communication.
Bedrijf heeft geantwoord
Hi Today my request for a dead fox that was next to my balcony decomposing to removed. Jen was vert helpful understanding and arranged for it to be removed as soon as possible . Oif the bushes were... Toon meer
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There is about a 2% chance that the positive reviews on this company are real. Probably less than that. Horrendous customer service. Enormous wait times for a response. Service charges j... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A specialist block and estate management company. Our management portfolio is varied and includes apartment blocks, housing estates with shared features, and mixed use developments. We are committed to providing high quality and proactive property management services to our clients. Excellent customer service is Pembroke's core value. Our bespoke block management services are offered all over London, Kent, Surrey, Essex & Sussex.
Contactgegevens
Foundation House, Coach and Horses Passage,, TN2 5NP, Tunbridge Wells, Verenigd Koninkrijk
- 0333 344 2100
- support@pembrokepm.co.uk
- www.pembrokepm.co.uk
4,2
Goed
629 reviews
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The tale of a non functioning lift!!!
The lift in our 12-storeyed residential apartment has been out of order for more than 100 days! Who needs convenience and accessibility anyway? It's not like people are paying a hefty maintenance fee every month for basic amenities. The property management company has been super responsive, though - by responsive, I mean they've been sending us replies saying "we're working on the extremely complex mechanical system" ever made and "the never ending inspection" updates. Wow, so thoughtful!
I especially love how they've been blaming it on "technical issues" and "supply chain delays" for months on end. It's not like they're just making excuses to cover up their incompetence. And while asking for a timeline for the repair, they give the vague "asap" or "we're working on it" or "the matter is receiving our full and urgent attention". Asap? Like, in the next century?
Meanwhile, the tenants are having a blast climbing 12 flights of stairs every day. The elderly are especially enjoying the extra exercise. Who needs equal access, right? And let's not forget the added bonus of lugging groceries and heavy bags up the stairs. It's like a free workout!
Their customer service skills are top-notch, though. They always reply with a standard copy paste technical details alongside "sorry for the inconvenience" and "we're doing our best". Doing their best? Really? It looks like their best is subpar, at best.
I'm starting to think they're secretly trying to win an award for "Worst Property Management Company Ever". If that's the case, they're definitely on the right track! Keep up the "good" work, guys!.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
Terrible company
Terrible company, left city point Sheffield with no lift for 3 months (still ongoing) leaving residents to have to walk up 12 flights of stairs daily.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
Cupboard key issue
Hi
Amina solved my issue very quickly and was a pleasure to deal with
1 augustus 2024
Antwoord van Pembroke Property Management
Good day,
Thank you so much for leaving this service review.
We are so pleased to hear that Amina was able to resolve your query quickly and efficiently.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
A good Property Management Company!
Unfortunately I have had a lot of experience with bad property management companies that just collect money, produce a set of accounts and do very little in the way of management. I have to say that Pembroke are very different. They show a genuine interest in the property and the residents. They are quick to respond to enquiries and follow up in a very professional way. They are not the cheapest out there but so far I would say that we are getting good value for money. A particular thank you to Amina.
23 juli 2024
Antwoord van Pembroke Property Management
Good day,
Thank you so much for taking the time to share your service experience.
We are so happy that Amina was able to assist and will convey your thanks to her.
If any further assistance is needed, please do not hesitate to reach out to us.
Kind regards,
Customer Service Team
Failing duty of care to residents
The management company's failure at city point in Sheffield to adequately maintain the building's lift or take adequate steps to support residents impacted by the situation is atrocious.
You can see from the copy pasted statement replying to every review that they are only interested in mitigating reputational damage, not in supporting residents.
If you are a tenant in this building and not in a renter's union, join one. If you are in a renters union, organise, get advice on what steps you can take to put pressure on them to solve the problem.
Unacceptable failure to take adequate care of vulnerable and/or disabled residents (or visitors) should have financial consequences for the responsible party.
Scapegoating a previous management company for this situation is just a tacit admission of inadequate due diligence and inspection. Pembroke should be supporting residents adequately first, and pursuing a claim against these other responsible parties if their allegations are true. Anything less is just blaming yesterday's actions for your failures today and for the last 4 months.
Edit following reply:
As you can see, the same copy & paste reply has now been added to this review as well as all the others, no interest in actually engaging with the content of any feedback or addressing specific points/concerns, the only goal is maintaining the appearance of care. A thin veneer over a callous company's rotten core.
11 juli 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
Antwoord van Pembroke Property Management
Good day,
Thank you so much for taking the time to leave a review.
We are so happy that Andreea was able to assist and resolve your query. If there is any further assistance needed, please let us know.
Kind regards,
Customer Service Team
Lift broken
Appalling management. Can't see my friend for months now because of broken lift. All the word salads have been put out there as to reason why but reading between the lines just leads to a conclusion that it's either people trying to cheap out on not getting the right parts, or on not using the right repair company that can treat this like the emergency it is. When hundreds of people risk not being able to live in their home if they had the smallest injury or disability, this sort of approach is just beyond reprehensible.
3 juli 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
I visited my friend in one of their…
I visited my friend in one of their properties recently on the 11th floor and the lift has been broken for months. Not only is this a poor level of service generally but is an accessibility issue for disabled guests and residents. Whether it's missing replacement parts or whatever it is unacceptable. If the parts take that long to arrive either get them manufactured or fit a new lift - neither of which would take this long.
8 juni 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
Illegal practice breaching safety laws
Illegal practice breaching safety and accessibility laws due to leaving a 12 story building without a working lift for four months. Creating fake accounts to write good reviews on here to counteract the truth. Please be careful working with this company.
31 juli 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
Still the worst management company I…
Still the worst management company I ever saw. They ignore and not responding to any type of communication, but of course the have the time to check and reply to reviews here. Also, suddenly all these generic good reviews appear when real customers start point out the real issues that haven’t been solved for 4 months.
24 juli 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
DO NOT USE!
Shocking service
Lift has been broken for months and they are just putting the leaseholders off by giving poor excuses. Quality of living is terrible and it’s all Pembrokes fault.
30 juli 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
Useless company
We asked them many times to get a new lift after 4 months and they keep finding excuses and send someone to inspect the lift and nothing different they know that we need a new lift and if they started the process a year ago when this started could’ve been replaced now.. very disappointed
31 juli 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
I dealt with them few times now…
I dealt with them few times now and I must say they are pretty quick in addressing things. I understand things cannot be done the same day or even the next day but pretty much things have been addressed with within a week…
30 juli 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Thank you so much for taking the time to leave a review. Your feedback is important to us.
We are thrilled to hear that your dealings with Pembroke Property Management have been to your satisfaction and that your queries have been addressed efficiently.
If we can provide any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Completely unacceptable.
Completely unacceptable.
I am pregnant and live on the 11th floor. We have been without a lift for over three months now and continue to be told lies. I feel like a prisoner in my own home. I now stay at my mums 3-4 nights a week because of the situation. I struggle to carry even a small bag up so many stairs, yet alone basic necessities such as washing powder etc. I am running out of everything but can’t carry enough up the stairs. All we would like is a honest answer as to when this will be resolved but we continue to be made false promises. I cannot wait to sell my apartment and leave. God help me if I give birth and have to carry a pram up? And also what would happen should I get in to difficulty and going to labour at home. Do not buy pre rent here.
29 juli 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
Poor Service
I am living in a property manager by Pembroke and I am very upset with the service they are providing. The lift has not been functional from the last 3 months - this is only lift until the 12th floor of this building. It’s a massive inconvenience to me and I am really tired to hoping this gets solved at the earliest.
I honestly expected better!
29 juli 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
Disappointing management
I have lived in City Point building for a long time and the constant lift issues are unacceptable at this point. It has currently been out of service for 4 months, but has been an on and off problem for the past few years. It clearly needs replacing but instead keeps getting parts replaced which ultimately don't work.
I have a close family member with mobility issues who now has to struggle up multiple flights of stairs just to visit me. The other lift only reaches floor 4 and isn't an acceptable alternative when you live on the upper floors.
With the service charge increasing every year I would expect a better service than this!
29 juli 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
Hopeless managing company
Awful experience, a lift in the building I lived in did not work for 6+ months. Pembroke doesnt do anything to address this, and they blame 3rd parties all the time. 6+ months of walking 8 floors up stairs and paying full service charge...
29 juli 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
Awful
Lift broken for four months and no urgency shown to fix it.
Mushrooms growing from walls in the bin store due to damp walls.
Failure to resolve a parcel theft issue that has been repetitively going on for a couple of years. Will be selling up very soon as quality of the building has completely deteriorated over the course of the last five years.
29 juli 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
Avoid.
I’ve never lived in such a poorly managed rental property! The lift has been broken for 4 months and when you live on the 12th floor the situation becomes unbearable trying to move in furniture, food shops and when you have to go out multiple times a day.
There has been no sympathy or haste in their actions, you cannot speak to anybody when you try and call and the communication has been appalling. I was stuck in the unsafe lift and reported this and wasn’t even given a courtesy call by the company to ask that everything was alright. Avoid.
29 juli 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
No lift for more than 4 months
No serious action have been taken to solve the issue, it’s not that easy for everyone to use stairs everyday especially for elderly, pregnant women, kids, and people with health issues like me I am suffering from migraine and it’s very difficult to use stairs every day, very disappointing!!!
29 juli 2024
Review zonder uitnodiging
Antwoord van Pembroke Property Management
Good day,
Prior to our management of the building, the lift underwent poor refurbishment a number of years ago using non-manufacturer parts. These parts are now obsolete which has caused significant challenges in obtaining replacement parts, which sometimes must be sourced from Spain which is where the lift was originally manufactured.
Since the lift initially broke down, the lift maintenance company has worked tirelessly to return the lift safely to service and has spent a considerable amount of time on site.
Various parts have been custom-made and installed to get the lift back into service. However, there is an intermittent fault on the lift which returned again during the LOLER inspection carried out on the morning of the 29th of July and the lift was put out of service.
Until such time as the intermittent fault can be fixed or the lift replaced, the lift will remain out of service.
Contractors have been on site weekly and have been actively engaged in troubleshooting to restore the lift to full functionality. The lift maintenance company will return to site again on the 31st of July to troubleshoot further and to carry out more adjustments to try and eradicate the intermittent fault.
Alongside this a Section 20 consultation process was started some time ago and the Notice of Intention has been sent to all leaseholders. We have engaged the services of a specialist lift consultancy who is currently tendering for a full lift replacement.
Please be assured that this matter is receiving our full attention. We fully appreciate that the lift being out of service is causing distress as well as physical hardship. We sincerely appreciate the challenges residents are facing and we are focused on returning the lift to full service again as soon as possible, however, the lift can no longer remain in service until such time as it is considered safe for passenger use by the technical experts.
Regular updates are posted to the client portal. If you are a tenant in this building, kindly request these updates from your landlord.
Kind regards,
Customer Service Team
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