Pentair, Inc. Reviews 97

I do not recommend Pentair Intellibrite pool lighting products. In the past 10 years, I had to replace 2 Intellibrite 5G lights. The latest only lasted 3 years. I had 2 Master Electricians verify that my electric and wiring is ok.

I will not invest another $1,000 in this defective product knowing that it will very likely fail again. Pentair Customer Support is not helpful and not empowered to make decisions outside of their warranty terms to retain customer loyalty. I will be in search of a higher quality light solution than what Pentair has proven as a low quality product.

Bought an expensive pool heater - Gas/Heat pump Hybrid UltraTemp. Worked fine for 4 years. Then ist started to trip the circuit breaker. Customer service demanded serial number, not able to help where it is located and telling me to search in a wrong place for it. After I found it (disregarding their advice of it's location) they just informed me that it is out of warranty. Did not connect me with ant Pentair technician for repairs. I ended up fixing it myself for cost of 20 dollars of spare part. Worst customer service ever. Will never buy another Pentair product if I can avoid it.

Bought a $800 pool pump and it lasted 2 years. Should have been under warranty for 3 years but customer service refused to honor it.

Je découvre seulement maintenant ces commentaires, bien trop tard, mais tous cohérents avec mon expérience...
Pompe Pentair Ultraflow Plus (Modèle : 2,00 CV - tri - 27 m3/h) achetée le 26/04/25 chez AZIALO, reçue assez rapidement. La pompe ne s'amorce jamais complètement. Après plusieurs essais et vérifications des tuyauteries, pas de fuite détectable dans le circuit. J'ai fais venir mon pisciniste qui confirme qu'à priori le problème vient de la pompe.
Difficulté à obtenir un retour garantie... finalement accepté le 20/06. Pompe arrivée pour expertise chez le distributeur le 24/06, on m'annonce 10 jours de délais pour l'expertise. Après plusieurs relances on m'annonce que la pompe doit être expertisée le 9/07... Aujourd'hui le 15/07 c'est silence radio.
Je contacte aussi Pentair et je reçois un mail de Sophie Grillot qui m'informe que PENTAIR n'a pas de centre d'expertise ou de réparation !!!! Non mais sans blague ????
D'après elle la responsabilité du SAV incombe au distributeur du revendeur. No comment.
Bref, ma piscine est totalement vert foncé depuis 2 mois et je n'ai aucune solution en vue.

Un conseil:
FUYEZ LA MARQUE PENTAIR SAV DEPLORABLE ET LORSQUE L'ON VOUS VENDS UNE POMPE A PRIX D'OR AVEC UNE GARANTIE DE 3 ANS PIECES ET MAIN D'OEUVRE, IL N'EN EST RIEN !!!!
En réalité, la plupart des éléments sont garanties 90 jours (3 mois), c'est ce que le service technique vous dit lorsque vous avez un soucis avec leurs pompes !!!
Pièces d’usure telles que les paniers, couvercles, caches de ventilateur, ventilateurs, joints toriques, liens, jauges, batteries, matériel de fixation, allumeurs, sondes de mesure, fusibles, joints mécaniques et accessoires de maintenance (c'est extrait de leurs conditions de garantie)
Voici le téléphone du service technique France PENTAIR qui est quasi introuvable (si cela peut aider certains consommateurs) :
01 84 28 09 40 Sophie GRILLOT
J'ai acheté une pompe Pentair Superflo P-SFL-101 le 13 décembre 2022 (ma piscine était hivernée) elle a tourné 1 an et j'ai eu un problème de fuite au niveau du corps de la pompe (garnitures mécaniques) la première saison (fin de l'été 2023), le revendeur l'a envoyé en SAV et l'année dernière, pas de soucis pour la saison 2024 de mai à septembre. Je viens de redémarrer ma piscine il y a 15 jours et le même problème se reproduit. La pompe est sous la garantie des 3 ans. J'envoie un formulaire de demande de garantie à Pentair Europe, ils vous renvoient vers un distributeur local, qui fait une demande à un revendeur régional qui vous répond que c'est les garnitures mécaniques qui ont lâché alors que votre pompe à juste fait 2 saisons et qu'elle est passée déjà une fois en SAV et que c'est de la pièce d'usure !!!!! garantie de 90 jours !!!! Alors on ne prend pas en charge alors que votre pompe fuit dans votre local piscine !!!!
700€ pour une pompe PENTAIR qui ne fait même pas 2 saisons !!!!
Mon ancienne pompe Hayward (mêmes caractéristiques, même débit et même puissance, 1CV) à tenu en lieu et place 8 ans et elle coutait 2 fois moins cher !...J'ai vu que le siège de Pentair France est à Carros dans le 06 j'y suis allé, c'est une boite au lettres, il faut tout pour fuir les consommateurs et les décourager dans les démarches de prise en charge des garanties de leurs produits défectueux !!!
Honteux pour des produits de ce prix !!!
FUYEZ CETTE MARQUE ET FAITES TRAVAILLER DES FABRICANTS DE POMPES DE QUALITE AVEC UN VERITABLE SAV ET UN VERITABLE SERVICE COMMERCIAL!!!!
Pour moi, plus jamais de produits PENTAIR chez moi...

I bought a Pentair sand filter for my below ground swimming pool in June 2022. It worked well for two years and then this year, developed a leak between the valve collar and the filter tank.

With the help of my pool installer, we examined this area and found that the collar would not Tightly fit against the tank in a 3 inch area. This allowed the O-ring to bulge out and the tank to spray water.

My pool installer tried a new O-ring and O-ring bulged out, causing a leak. We tried epoxy to the O-ring and this still did not work. In fact, the entire valve assembly blew off from the tank.

I sent pictures of this to Pentair claiming that it was a manufacturer defect of the dome of the tank that is causing the problem.

I have placed numerous phone calls with Pentair. Every Pentair representative said that the tank is no longer under warranty and there’s nothing they can do.

My argument is that this is a manufacturer defect in the tank that will not allow the valve assembly collar to securely fasten to the tank. Because it is a manufacturer defect, I think they should replace the tank.

Pentair refuses to help me.

Update: Pentair Finally Honors Pump Replacement

After multiple complaints and threatening to switch brands, Pentair agreed to replace the faulty pump—just one month out of warranty.

They still refuse to cover the heater’s broken LCD and denied the 3-year extended warranty, saying my three product purchases didn’t happen on the same day.

Glad they stepped up on the pump, but it shouldn’t take this much effort. Still disappointed overall—and reconsidering future business with Pentair.

Disappointed in Pentair's Customer Service

I’m extremely disappointed with my recent experience with Pentair products and support. In May 2023, I purchased a Pentair pool pump and heater. Just over two years later—in June 2025—both failed: the pool pump motor died and the heater's LCD stopped working. I also bought a Pentair pool light June of 2023. (which if you buy 3 products your warranty is then upgraded to 3 years) They denied my claim and said for the extended warranty they have to be bought on the same invoice.

While I understand warranties have limits, both products failed just one month past the two-year warranty. My pool company confirmed the pump motor was faulty, and I contacted Pentair to ask for a goodwill replacement. Unfortunately, they denied both the warranty claim and the goodwill request.

It’s incredibly frustrating that Pentair won’t stand behind their products or consider loyalty and proximity to the warranty window. I expected more from a brand that positions itself as premium. After investing in multiple Pentair products, I’ll be taking my business elsewhere—clearly, customer satisfaction is not their priority

I had a whole home water filtration system installed by this company in April 2022 to combat undrinkable well water, and my experience has been incredibly disappointing from the start. I was told someone would return after two months to test the water and ensure the system was functioning correctly—no one ever showed up. I made multiple attempts to schedule the follow-up via phone call, text messages, and emails, all of which were ignored. The salesperson vanished immediately after payment was made and never responded to a single message after that.

The customer service number I was given "if I have any issues at all" went straight to voicemail every time I called, and I never received a callback when I left a voicemail. I tried reaching out through Pentair's official website regarding a question about the tanks drain lines - which were simply buried into the dirt nearby so I now have a hole in my yard the size of a large watermelon where there were numerous gallons of water pumped into the dirt every night - and was told "yeah, that doesn't look right," but offered no actual assistance and told to contact the original installer. Unfortunately, the installer—who called me the day after install and admitted to installing the system backwards!!! —was also unreachable after he fixed his initial screw up.

Since installation, the system has had numerous problems:
- Many times the water still has an odor which was 50% of my main concern for installing the system in the first place: the odor and debris in the water
- An injector piece broke after about 16 months and I had to use Google, YouTube, and other sources to figure out how to fix it myself because I was unable to reach anyone to help
- The water frequently turned a dark gray color, requiring several regeneration cycles to clear up - IF it cleared up - after several days
- A constant brown tint that no amount of regeneration seems to fix.

Now, the chemical tank appears to be malfunctioning - there is algae is growing inside, and the bleach/water level hasn’t changed in almost a year other than slight evaporation!

At first, I thought the system wasn’t using much bleach due to reduced water usage (my household went from 4–5 people to just myself), but the algae growth proved something was wrong.

I followed all maintenance instructions I was given to a tee — adding bleach and salt, draining the retention tank monthly, checking/changing filter as necessary, etc. — yet my water now looks like something out of a dirty lake which, you guessed it, I could've gotten for free.

I spent thousands of dollars to ensure clean, safe water for my home, and instead, I’m stuck with malodorous, discolored water whose safety for ingestion is questionable and no support from the company.

This level of service and product performance is abysmal. When the system was under warranty, I would expect someone to stand behind it and make this right. Now that it's been years, I'm approaching the point where I am supposed to replace the large filters that I was told have a shelf life of about five years, so I am going to have to dump more money into this system that doesn't even do the basic functions I need it to do.

I regret trusting this company with such an important investment for my home and I would advise anyone to carefully consider their options when choosing which company to do the same.

I would give ZERO STARS if an option. You can find terrible reviews everywhere about their low quality pool products.
We have a 3 year old ichlor-30 that has completely broken and no warranty. The first one came broken… you’re better off spending less. You’re paying for a make that no longer stands behind their products.

I flied a warranty claim on my Salt Cell After 2 years of it not working on a brand new pool. Claimed file November 2024, no response, followed up multiple times in April 2025, with run around. They then assigned to a approved warranty company whom put me off for 2+ weeks to find out they didn't know when they could come out. Upon letting Pentair know this they stated they would send me the salt cell over night on June 3. On June 6, I call and they have not yet processed and Skyler the Warranty Coordinator told me the system changed it and now shipping on June 9. In the mean time I have spent close to $1000 to get my pool chemicals balance while we waited. I would have been better off getting another manufacture salt cell like Hayward.

Customer service is non existent. Avoid

Would give 0 stars if I could.
Have a Pentair heat pump for my pool.
Just after the warranty expired (2 years) the control panel failed and had to be replaced. Just had another big repair bill because the heat transfer coil developed a leak. Both repairs cost in aggregate what I paid for the unit in the first place. I’ve only had the unit for 4 years. When I asked about replacing the unit, I was quoted over $11000.00. I won’t be buying any more Pentair products.

In just seven years of pool ownership, I've had two Pentair ScreenLogic Protocol Adapters fail, both becoming completely unusable after losing the ability to obtain an IP address. Despite the high cost of this device (nearly $500!) and its clear design flaws, Pentair has repeatedly refused to offer a warranty replacement, providing only excuses instead of solutions.

Now, if I want to control my pool without having to walk around the side of my house to use the control panel, I'd have to purchase a third protocol adapter, which I can also fully expect to fail within a couple of years, just like the others.

No thanks!

I've read numerous accounts from other pool owners experiencing the exact same issue, so it's clear that the problem isn't isolated. The real issue here isn't just the faulty adapter, it's Pentair itself, a company that refuses to stand behind its products or support its customers. If they truly valued their customers, they would replace these defective adapters at no cost, and correct the obvious defect in these devices. This lack of quality control and short-sighted customer service are exactly how established companies like Pentair simultaneously create opportunities for their competitors and lose previously loyal customers...FOREVER!

Would leave them 0 stars if I could. Purchased a pool heater from them and after 2 years it's not working. They sent a warranty guy out and they told us it's because of improper chemical balance so not covered. We have a pool company come weekly and have never had any issues bad enough to cause the damage they claim we have yet no pool companies in town see. Horrible company that can not stand behind their products. May as well throw your money in the trash since that's where it will be in 2 years anyway.

My brand new 2025 Pentair in Tele pro 3VSF pump will not connect to my Wi-Fi because it is 5 GHz signal. And Pentair feels that there’s no need to upgrade from the 30 year-old technology to today’s technology utter garbage. I just got off the phone with Pentair And they told me that there’s no future plans to add 5 GHz technology. They’re keeping the 2.4 GHz lol. I am taking this used two week old pump back to the dealer. I specifically bought this pump due to having Wi-Fi so I can turn the pump on and off when I’m on vacation.

Service utilisateur final exécrable
Ayant besoin de deux joints plats pour mon adoucisseur Pentair Slimline, j’ai désespérément cherché ces joints sur internet.
A priori, cette dimension de joint est très spécifique et j’ai du contacter Pentair .
Le service Pentair m’a répondu qu’il ne traitait pas avec les utilisateurs mais uniquement avec les revendeurs.
Pentair ne m’a jamais indiqué la référence du joint et j’ai du me débrouiller seul afin de trouver cette référence.
Après plusieurs échanges, Pentair m’a renvoyé vers trois revendeurs régionaux, que j’ai contacté. Un seul m’a répondu et lorsque je indiqué que c’était pour acheter deux joints, plus de nouvelle.
Donc si vous voulez acheter un adoucisseur Pentair, pas de problème, mais plus personne pour fournir des petits composants.

I had a Pentair pool heater that failed while still under warranty. The issue was with the heat exchanger, and I had two separate technician visits. During the first visit, I was not there and I felt the inspection was not done properly or they falsified that report too So, I requested a second technician, and this time I was present during the inspection.

The second technician clearly confirmed that the issue was due to a failure in the heat exchanger, not related to water chemistry or maintenance. He showed me that if it were a chemical issue, the copper piping would have shown signs of erosion, which was not the case. He stated the failure was due to their system and should be covered under warranty.

However, Pentair later emailed me, falsely claiming that the technician’s report stated it was due to water damage, which is not covered under warranty. This is a complete misrepresentation of the technician’s report,

This experience has shown me that Pentair is not trustworthy and refuses to stand behind their warranty. I would strongly advise others to avoid their products, as they manipulate reports to avoid honoring their warranty.

Wir haben vor etwas mehr als einem Jahr eine Plancofix Bodeneinlaufpumpe in unser neues Bad einbauen lassen. Aus welchem Grund auch immer wurde nunmehr erst festgestellt, dass die Rückschlagklappe nicht mit eingebaut wurde. Lt. Installateur war diese nicht in dem Karton enthalten und auch nicht bereits an der Hydraulik montiert gewesen.
Wir haben Pentair/ Jung das Problem an einem Sonntag per Mail geschildert, an dem darauffolgenden Montag hatten wir bereits eine Antwort, wonach uns kostenfrei diese Rückstauklappe geliefert wird.
Wir bedanken uns ganz herzlich bei Pentair/ Jung für diese absolut reibungslose Abwicklung. Die Klappe ist nun eingebaut und jetzt läuft alles, wie es soll.

Purchased a brand new heat pump Ultratemp 120Q.
It never worked. Was told that I had to make a warranty claim. I have been waiting six weeks now and still no parts to fix it and Pentair will not replace the "Brand New" unit that has never worked. Pentair is at the top of my list of worst companies ever. Five phone calls and no one at Pentair could care less.

Nie wieder Jung, kauft besser Grundfos! Eine Schraube mit U-Scheibe hat sich nach Inbetriebnahme der Compli 400 - Version 10 direkt gelöst! Diese konnte ich zum Glück aus der Rückschlagklappe ziehen(hat sich verhakt). Jetzt wollte ich eine Reserveschaube kaufen, welche mir der Jung Kundenservice nicht mal anbieten konnte. Nach langer Suche habe ich nun das Ersatzeil gefunden, dies soll unverschämte 60,--€ kosten.

Von Jung ist inzwischen abzuraten!
Der damalige hohe Service ist komplett verloren! Eine einfache Kulante Kundenhilfe bei Produktionsfehlern gibt es schlichtweg nicht mehr!