Very helpful gentleman on phone think he was called James. Needed to get the monthly premium down for my dog. Premium was still to high after asking for a reduction but he suggested another similar po... Toon meer
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Lees wat reviewers zeggen
Emily looked after me well she understood why I was prepared to cancel due to the increase in monthly cost. Then discussed current policies with them that were only a small increase but with the same... Toon meer
This young man, Will, was absolutely excellent. His advice was sound and he was very helpful. I had been unable to access my online account which he helped with and I was immediately able to get in af... Toon meer
Called to discuss renewal, love the call back option, saved me waiting on the phone. Really nice gentleman, softly spoken and very happy to help me with my renewal quote and policy query, he even mana... Toon meer
Bedrijfsgegevens
Over Perfect Pet
Geschreven door het bedrijf
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Contactgegevens
Warner House, SP1 3TB, Salisbury, Verenigd Koninkrijk
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Uitstekend
17K reviews
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Will was really friendly
Will was really friendly, helpful and efficient
20 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review Penny. We are glad to hear that Will was able to assist you.
Polly was very helpful and understanding
20 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review David.
James was very friendly and helpful
James was very friendly and helpful. My insurance was up for renewal, he understood what I needed help with and did his best to sort it out, in the end I went for a different insurance option and came away much happier.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
James clearly took the time to understand what you needed from your renewal.
We’re pleased he was able to talk things through, explain your options and help you find a different level of cover that felt better for you.
Thank you for sharing this. It’s great to hear you came away much happier with the outcome.
Nancy was very helpful getting the best…
Nancy was very helpful getting the best quote and explaining the benefits
20 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We are glad to hear that Nancy was able to assist you Gayle. Thank you for taking the time to leave a review.
Nancy was really friendly
Nancy was really friendly. She tried to get a better price for me which wasn't possible but I'm happy with the figure anyway!
20 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
It’s good to hear Nancy made the renewal conversation a positive one.
We’re pleased to hear that she was friendly and tried to help with the price, even though a further reduction wasn’t possible on this occasion.
Thank you for staying with Perfect Pet and for taking the time to leave this feedback.
Robyn answered my questions quickly and…
Robyn answered my questions quickly and professionally
19 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased Robyn was able to answer your questions clearly and without delay.
Thank you for taking the time to leave this review Mrs Bailey.
The young lady was polite and…
The young lady was polite and respectful, but couldn't answer skne questions
19 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your feedback Andrew.
We’re pleased the person you spoke with was polite and respectful, but we’re sorry she wasn’t able to answer everything you needed at the time.
We appreciate you letting us know, as it helps us understand where we may need to give the team clearer support or information.
Good call
Robyn was helpful and answered my questions. The phone line was bad but she communicated clearly, which helped us both.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased to hear that Robyn was able to help and answer your questions clearly Katie.
We appreciate your patience, and we’ll make sure your feedback is passed on to her.
I don’t trust this company to provide insurance
By far one of the worst companies I have ever come across. They have consistently failed to take my direct debit for a year despite my account not changing and speaking to their ‘customer service’. If they cannot do a simple action such as taking payment, I don’t not trust their ability to act as an insurance company. Stay clear, they are torrid company and certainly not capable of offering you insurance.
3 september 2025
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your feedback Tom. I can see that a member of our team emailed you on the 19th of August to discuss this matter with you.
Helpful
My query was handled quickly and this was very helpful.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review Sarah.
Excellent customer service
Hannah was very informative. Excellent customer service. So much so, I called back and took the pet insurance.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
This is lovely to hear Kelly.
We’re pleased Hannah was able to explain everything clearly and give you the information you needed to feel confident taking out cover with us.
Thank you for choosing Perfect Pet, and for taking the time to recognise Hannah’s excellent service.
Hannah was so polite
Hannah was so polite, professional and helpful. She must be a real asset to the company.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Hannah will be really pleased to read this.
We’re glad she came across as polite, professional and helpful, and it means a lot to hear you describe her as an asset to Perfect Pet.
Thank you for taking the time to leave such kind feedback Mr Hanson.
Great customer service.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for taking the time to leave a review Ryan.
Helpful service
Nancy was helpful in offering different options. She listened and offered advice.
I was disappointed that two payments came out for end of policy and the start of my new one, when staying with the same provider.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your honest feedback Sarah.
We’re pleased Nancy listened, talked through the different options available and was able to offer helpful advice.
We’ll make sure your feedback regarding payments is shared with the relevant team.
Charlotte was very caring and…
Charlotte was very caring and professional it was a pleasure talking with her
18 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased to hear that Charlotte was able to help in such a caring and professional way, and it’s lovely to hear you found speaking with her such a positive experience.
Thank you for taking the time to share this.
Really good experience updating my…
Really good experience updating my personal details today. Thanks to Becky who made it a quick and simple process and excellent follow up with email confirmation to enable me to continue to service my account.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased your personal details were updated quickly and that the email confirmation gave you what you needed to carry on managing your account Miss Sturrock.
Thank you for taking the time to share such positive feedback for Becky.
Robin was very helpful
Robin was very helpful, she emailed me a claim form and gave me advice on how to complete it
17 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased that Robyn was able to send the claim form over and guide you on how to complete it. That kind of practical support can make the process feel much more manageable.
Thank you for leaving this feedback.
Helped with my concern
18 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review Margaret.
A lovely friendly and helpful adviser
A lovely friendly and helpful adviser. Sorted my issue out really quickly. Very pleased
18 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased that our adviser made the conversation feel friendly and helpful, and that your issue was sorted quickly.
Thank you for taking the time to leave such kind feedback Frances.
Stay away from this company
Stay away from this company, refused to pay for a claim after the sudden death of our dog , very happy to take your money but not willing to pay out . I would of given them less than 1 star if i could of . Additional information as requested. Perfect pet 542599
Cause of death seizures. Seizures began early hours Friday morning progressively got worse over the weekend and was sadly put to sleep early hours 2nd June. Previously very fit. One frustrating thing with perfect pet , I received a text 18th June saying they are dealing with our claim and would be intouch with any further information. This was not the case I,I had not received any further contact from them I contacted them myself and hearing the claim would not be being paid.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re very sorry to hear about the sudden loss of your dog.
We understand how upsetting it must feel to receive a claim outcome you were not expecting at such a difficult time. However, we do need to be clear that claims are not declined because we are unwilling to pay. Each claim is assessed against the policy terms, the veterinary information and the evidence provided.
As we can’t discuss individual claim details publicly, we’ve sent you a request for more information through Trustpilot so we can identify your policy and look into this matter further. This message will come from Trustpilot rather than directly from Perfect Pet.
Once we have the details needed, we’ll be able to respond to you directly.
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