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PGL Travel Reviews 

1.327
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

Our son had the most wonderful time at Osmington Bay this summer. The location and activities were great and he made lots of friends. After departing they have since arranged to meet up and all plan o... Toon meer

Beoordeeld met 5 van de 5 sterren

This was our third Family Adventure break at Barton Hall. Barton Hall itself is in a pretty location, with some amazing views and our children love the pool there. The whole experience is great and th... Toon meer

Beoordeeld met 4 van de 5 sterren

PGL are an excellent company that provide a wide range of experiences for children. They really value feedback and anyone we gave feedback to during our stay were keen to react to it. The accommodat... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Went with my 5 and 9 yr olds. The kids absolutely loved it. The staff there are truly amazing and go above and beyond to make your holiday special. We got lucky with good weather as most activities a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Avontuurlijke sporten centrum

Over PGL Travel

Geschreven door het bedrijf

Here at PGL we have been using the power of adventure and exploration to enrich young people's lives for 65 years.

Our holidays enable children to discover their potential and create memories to last a lifetime.

Travel with us as a school, individually - on our children-only holiday camps - or bring the whole clan on a family adventure. What is in common on all of our breaks are that the kids come first - with unrivalled care from our experienced on-site teams, a fun-filled activity schedule and a good dose of something we call the PGL magic!

Find out more for yourself at www.pgl.co.uk

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
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Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 96% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,7

Alle reviews

(1.327)

604 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great staff and activities

Great staff and activities. Our Year 6 children loved it

22 juni 2026
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Antwoord van PGL Travel

Thank you for your review! We're so pleased your Year 6 children loved their trip. A big thank you for your kind words about the team too. We hope to welcome you back again soon!

Beoordeeld met 5 van de 5 sterren

Great Time

The variety of activities, the experienced and friendly staff and excellent organisation made this easy and enjoyable for any teachers who are up for the PGL experience

22 juni 2026
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Antwoord van PGL Travel

Hi Mrs M, thank you for your review! We're delighted to hear your school group had such a great time. It's fantastic to hear our team helped make the experience enjoyable and stress free for teachers as well as pupils. We hope to welcome you back for another adventure soon!

Beoordeeld met 5 van de 5 sterren

Fantastic experience for our school…

Fantastic experience for our school children, highly recommended.

22 juni 2026
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Antwoord van PGL Travel

Thank you for your recommendation! We're so pleased your pupils had such a fantastic experience with us. We hope to welcome you back for another adventure soon!

Beoordeeld met 1 van de 5 sterren

Our class got sent back early

Our class got sent back early

22 juni 2026
Review zonder uitnodiging
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Antwoord van PGL Travel

Hi Diana, thank you for your review. We're sorry to hear your trip was cut short. If you'd like to share more about what happened, please feel free to contact us at trustpilot@pgl.co.uk so our team can look into it further.

Beoordeeld met 5 van de 5 sterren

What a brilliant school residential!

We went on a recent school residential to PGL Osmington Bay and it was amazing. Staff were well organised, friendly and polite and the whole trip was enjoyable for our children and easy to organise. Thank you for a wonderful trip team PGL Osmington!

15 juni 2026
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Antwoord van PGL Travel

Hi Victoria - thank you for the brilliant review! We're so pleased your trip to "Ozzy Bay" was a success. It means a lot to hear that the children had a great time and that the team helped make everything easy and enjoyable for you too. We'll be sure to pass on your kind words to the centre team. Thanks for choosing PGL, and we hope to see you again soon!

Beoordeeld met 4 van de 5 sterren

Grosvenor Hall

Grosvenor Hall: June 2026
Most staff were very friendly, professional and enthusiastic, which encouraged the children and adults as well.
Accommodation was acceptable, but the menu could be improved.
Daytime activities were awesome and the children loved the range - adults loved the fact that children were tired by bedtime and did not stay up too late.

8 juni 2026
Beoordeeld met 4 van de 5 sterren

Just back from another visit to PGL…

Just back from another visit to PGL Dalguise. If you have any medical issues which you struggle to walk up hills, this place is not for you. Something needs done to help people ie provide a transport etc.

Cleanliness was a bit of an issue in our lodge too, for example sanitary bin had not been emptied in leaders room, lots of ants in children's rooms, bedding which had stains on it, walls with stains on it etc.

Food was ok apart from Friday evening - we were supposed to get Pork Sausages (along with the Chicken ones) but because a group who were there and who dont eat pork, the kitchen decided to remove them from the menu. While I appreciate that they dont eat pork, everyone else does - why should our views not be taken into account. After mentioning this, there was an internal discussion and then the staff apologised and said that it shouldnt have happened and they should have been served.

Our Groupie was excellent though. Very accommodating and good with the children.

Having stayed there about 14 times now, some of the activities are getting a little tired. Be good to get some new things especially for younger children - 7+ age.

19 juni 2026
Beoordeeld met 5 van de 5 sterren

Fantastic 2 night stay

Fantastic 2 night stay with 50
Brownies. Action packed programme of not stop fun. Well run activities, will friendly staff. Catering is good, could be more child friendly (plainer food) but all allergies and dietary requirements deal with without issue.

22 juni 2026
Beoordeeld met 5 van de 5 sterren

Fabulous Finn made our trip!

Finn was an amazing group leader and always took time to interact with the children at every opportunity. If we had minor issues, such as swapping a room over, washing and drying a nose-bleed dirtied hoodie, he sorted it immediately. Activity instructors were also of a high calibre and we had a fantastic time.

8 juni 2026
Beoordeeld met 5 van de 5 sterren

Winmarleigh Hall

Great organisation at Winmarleigh Hall. Staff were very supportive and attentive and the activities were very well organised. The food was well-made and plenty of choice for the children.

8 juni 2026
Beoordeeld met 5 van de 5 sterren

Year 7 Camp

Once again, you have provided our students with an outstanding environment in which they can challenge themselves, overcome their fears, and, most importantly, have a great deal of fun. Both students and staff had a fantastic experience, and we are already looking forward to returning next year.

10 juni 2026
Beoordeeld met 1 van de 5 sterren

Serious Safeguarding Failures and Neglect of a Vulnerable Child

I am deeply disappointed and distressed by the experience my daughter had at PGL. What was supposed to be an enjoyable residential trip turned into an ordeal that I am now pursuing as a formal complaint.
On arrival, her bedding was soiled and contained dead insects. She raised this with five different members of staff including the group leader, and was ignored. She slept on a towel with no blanket or pillow for an entire night.
my daughter is neurodivergent. Despite this being known in advance, staff refused to let her sit out of activities, failed to provide alternative food options leaving her to go to bed hungry, and did not administer her medication for several hours when she needed ibuprofen.
She was subjected to direct racist abuse from other children, which staff witnessed and did nothing about.
There were also serious safeguarding concerns regarding the separation of boys' and girls' accommodation, and items found on site that should never be present in a children's environment.
As PGL is Ofsted regulated, I will be escalating my concerns accordingly if a satisfactory response is not received.
The only positives were a small number of staff — Leah, Beth, Tamzen, Harry and Claire — who were genuinely helpful.

23 mei 2026
Review zonder uitnodiging
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Antwoord van PGL Travel

Thank you for taking the time to share this review. We believe that our customer care team have already been in contact with you to discuss your daughter's experience - but if you'd like further assistance please do get in touch on trustpilot@pgl.co.uk

Beoordeeld met 5 van de 5 sterren

The whole PGL staff are excellent

The whole PGL staff are excellent. Nothing is too much for them and they accommodated our every request. The activities were very well run with enthusiastic leaders who encouraged and supported all children. The staff accommodation was very good compared to other residentials I have been on with coffee and tea making facilities in the room and towels. All rooms, including the children's were ensuite. The food was excellent with a good range and all allergies and preferences catered for. The location was very good and the whole site well maintained. I would highly recommend as a residential choice. Our children were Primary year 5/6 and all had a fantastic and memorable stay. Our group leader, Quinn, was exceptional and could not have been more 'present' and supportive of our needs.

8 juni 2026

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