Phantom Motor Company 

Buying a new car should feel exciting and joyful, but purchasing our Range Rover from Phantom Motor Company just one week ago turned into pure stress and deep disappointment.Poor Communication and Service, Unanswered calls. It is nearly impossible to get in touch with anyone. I have had to make multiple calls—ranging from 8 attempts previously to 3 calls right now with no answer at all. Broken promises: We were told they would always be there for us if any issues arose and that someone would call back in 5 to 10 minutes (last Tuesday), but no one ever calls back and since that 5-10 minutes it’s already been a week. Compared to other places like We Buy Any Car or Stoneacre, this customer service is awful and looks like a joke. The bright spot: The only person I appreciate is Ava from the service team. She has been truly helpful and consistently calls to update us whenever she gets any information regarding the car. Dangerous Mechanical Issues and Failed checks: We were assured by the mechanic that the car was fully checked, perfect, and ready to hit the road back to our home over an hour away from Wigan. Shaking ride: As soon as we drove off, the entire car started shaking. Thankfully, my husband runs his own garage and is a mechanic. He looked with his bare eyes and saw the rear discs were in such an awful, dangerous condition that the car should never have been given a green light to leave the lot that day. The mechanic who cleared this car should take full responsibility. Since buying it, we’ve had the rear discs and brake pads, the front brake pads and discs, and the arms changed. We weren’t even given an advisory or anything before we left. Everything just seemed too good to be true but from recommendations and reading reviews I thought I’d never experience anything like this. Now we are over a week without a car and I have no idea when we can get it back. Moreover, electronics started to malfunction and side mirrors wouldn’t open and I had to drive like this potentially causing danger to myself and other drivers around me, but I had no choice because I was on my way to see you and even had thoughts at the back of my mind that I don’t want this car AT ALL and just want a full refund, and you can make a joke out of someone else. I am posting this review here because perhaps management will finally be interested in reaching out, since answering the phone seems optional to them.
Edit - today 22/09/26 I called numerous times and was told that the manager will call us back - shocker no one called back. The only phone call I received was from the service team that the parts that were ordered came but they were the wrong parts. When my partner spoke to a sales person on the phone she was VERY rude and put the phone down on him and he then couldn’t get through to anyone AGAIN after numerous tries. Finally, someone answered, said the manager will call back and reports of repair and vehicle check will be sent through email (shocker) nothing came through. I am really annoyed and wish I never went there in the first place. Right now I’m debating returning the car and getting a full refund.

I purchased a vehicle and had a problem within a couple of weeks of purchase. I called aftersales and spoke to Clarisse. i told her i had been to a local garage to check the problem but they couldnt fix it in time for me to go on holiday in the car!!!! clarisse managed to get me in that week and the car was fixed in a day. fantastic service! thank you

Amazing overall experience Dan was extremely helpful and patient with the entire process and staff seem friendly

I experienced an issue with my newly acquired car over the weekend, so I emailed the Phantom Motors aftersales team. First thing on Monday morning, Clarisse called me, and within just two hours, Tom had collected my car and taken it to Phantom Motors’ workshop.

I’d like to say a huge thank you to Clarisse for providing such fabulous aftersales service. She kept me fully updated throughout the process, and to my delight, my car was repaired and returned to me in a very short space of time.

Well done and thank you to Clarisse, Tom, and the mechanic who quickly resolved the issue. The level of customer service and aftersales support has been absolutely first-class. It’s reassuring to know you’re in such good hands, even after you’ve driven away with your new car.

Another great experience with Phantom Motors!

Brought a Mercedes 250d coupe from here Saturday just gone, guys at phantom was class. Was helpful with any questions I had regarding the car and hand over. Car is top drawer and was a good price

Special thanks to Matt P who sold me the C class and completed my handover. Was a great down to earth guy and made the hand over very easy. Can’t thank him enough
Also Alistair who helped me out when Matt was on holiday was also very helpful and willing to answer any questions

Overall 10/10 service 👍🏼👍🏼

I seen a car that I liked on the website so I had car as a trade in they were willing to take it, then she asked me about service history I told her is full and all MG garage can access it, then she asked if I had a receipt for service I then again said she could access it on her website, she said the sales are working on the price for a trade in , still waiting

ACHTUNG – äußerst problematischer Verkäufer!
Ich habe bei Phantom Motors einen BMW-Scheinwerfer für 500 € gekauft und den Betrag am 21.08.2026 per Banküberweisung bezahlt.
Am 02.09.2026 erhielt ich jedoch nicht den bestellten BMW-Scheinwerfer, sondern einen falschen Scheinwerfer für einen Audi Q2. Ich habe den Verkäufer unmittelbar darüber informiert.
Am 04.09.2026 versprach mir Phantom Motors ausdrücklich, die 500 € unverzüglich nach Erhalt der Rücksendung zurückzuzahlen. Auf diese Zusage habe ich mich verlassen und den falsch gelieferten Scheinwerfer zurückgesendet. Die Ware wurde nachweislich beim Verkäufer zugestellt.
Bis heute wurde mir das Geld trotzdem nicht zurückerstattet. Auf meine weiteren Nachrichten wird teilweise überhaupt nicht mehr reagiert.
Besonders enttäuschend ist, dass der Verkäufer die Rückzahlung selbst ausdrücklich zugesagt hat und die falsch gelieferte Ware längst zurückerhalten hat. Trotzdem behält er weiterhin mein Geld.
Ich habe sämtliche Unterlagen, Überweisungsbeleg, Nachrichten, Versand- und Zustellnachweise sowie die Kommunikation vollständig gesichert.
Da trotz mehrfacher Aufforderung keine Rückzahlung erfolgt ist, werde ich den Vorgang strafrechtlich prüfen lassen und Strafanzeige erstatten. Zusätzlich behalte ich mir die vollständige Durchsetzung meiner zivilrechtlichen Ansprüche vor.
Meine persönliche Erfahrung: absolut nicht empfehlenswert.
Ich kann von einem Kauf bei diesem Verkäufer aufgrund dieses Ablaufs nur dringend abraten.

My rangerover came in for waranty repair on reversing camera and air bag fault and it was handled by Ava, who I could not fault one bit, the process was made effortlessly by Ava so big 5 stars to her who made the process from start to finish simple thanks again 👍

Gary was very helpful and accommodating, great service and would definitely recommend.

Easy to buy a car from. Had it delivered right to my door

What a journey!! Dan was great to deal with and kept me in the loop every step of the way. I even got a video walk around of the new car and the showroom. Professional, helpful and would highly recommended.
The showroom is stunning too, well worth the 5 hour journey. Thanks again.

Quality experience, served by Gary. Not pushy at all and was very welcoming

Amazing experience with phantom today secured the car we wanted and Longin who dealt with us was superb , from start to finish … Fantastic customer service great knowledge was such a smooth quick process. Will be definitely buying from here again and definitely recommending :)

Gary was absolutely great! We’re really happy with the car and couldn’t have asked for a better experience. The whole process with Phantom has been fantastic from start to finish — professional, friendly and straightforward throughout.

Would highly recommend Phantom to anyone looking for their next car. ⭐⭐⭐⭐⭐

Recently bought a car from Phantom motor company, the rep who dealt with me Longin was fantastic, he answered all my questions and made it a real nice experience. I will definitely be back to buy again.

My experience with longin has been great, answered any questions I’ve had straight away, amazing customer service, helped with everything along the way, definitely recommended

Gary our salesman was fabulous, could not fault anything with the staff. Coffee is really nice.

The communication from Longin from my first interest in the car was impeccable. He gave reassurance and guidance where needed, especially after a bad experience at a different dealership. From huddersfield to wigan, all the faith was in the quality of the vehicle and what I was committing to without even seeing it in person, though the video helped. On collection of the vehicle I was met by a very personable and approachable gentleman who went above and beyond to ensure my happiness and comfort in all aspects. From first speaking to him, to meeting him in person it is evident that he has ample knowledge and is passionate about his job. Thank you Longin you have made me a very happy lady, and the umbrella and wine were a welcome surprise and addition to the whole experience. To anyone wanting a new car, I can not recommend phantom motors enough and can only hope everyone has the same experience as i have. Thank you Longin and phantom as a whole.

Fantastic experience from this car company. Dan Berry from this company was amazing. He was patient, a very good listener and also was very professional from start to finish. Really appreciate his service and the whole team. Thank you all very much especially Dan
:)

Excellent pre-sales service, but a disappointing handover.
Before visiting Phantom Motor Company with my son, I had read about their number-one ranking among 16,000 UK dealers and was impressed by the reviews.

The pre-sales experience was excellent: professional, welcoming and completely pressure-free. We agreed to purchase my son’s BMW on our first visit, with a scratched alloy due to be repaired before collection. The only slight concern was the additional £299 administration fee, but everything else had gone smoothly.

Unfortunately, the collection didn’t live up to the same standard. The car was dirty outside, the alloy hadn’t been repaired as agreed, and when we got home, we found the interior hadn’t been properly valeted, with marks and crumbs still present. We ended up spending what should have been a special afternoon cleaning his new car, which took the shine off an important day for him.

To be fair, Phantom later arranged for the car to be properly valeted and the alloy repaired. However, the disappointment could easily have been avoided with a thorough pre-collection check.

A £20,000 + BMW may not be a Ferrari, but it was a very special purchase for my son. Regardless of a car’s value, every customer deserves the same attention to detail, especially at handover. The pre-sales service was excellent; the collection experience simply needed to match it.