Phantom Motor Company 

An amazing company! Jon and Matt were fantastic throughout the whole process—friendly, helpful, and incredibly accommodating. They made everything easy and stress-free. I’m so excited to be collecting my new car and couldn’t recommend them highly enough. Thank you for such a great experience!

Bought an x5 Great customer service from Amir,great selection of cars wish I had the money to buy a couple, very professional set up got shown around would recommend ⭐️⭐️⭐️⭐️⭐️

Excellent after sales as usual from
Ava at Phantom Motor Conpany.Looking forward to getting another new car in the future
Brizey Falkirk Scotland

From the initial phone call with Chelsey…
she made the whole buying experience excellent.

Definitely knew how to sell a car and was really helpful with all her knowledge and she was very thorough. Answered all my questions, and whilst bolt on packages were discussed, she never pressured me into taking them. Totally left it to my decision.
When we collected our car we had Longin helping us and he again was very pleasant, very helpful and discussed everything before we left. Both were really helpful.
Would definitely use Phantom Motor Company again and ask for Chelsey or Longin again!

Great experience collecting my car today, Amir was great really helpful going above and beyond and nothing was too much trouble, big thank you to him!

Feel scammed completely
Purchase Aston Martin from this company 6 weeks ago they’ve had my car in there garage 3 weeks no sign of fixing the issue, hilarious as they don’t even no what is up with the vehicle and they constantly lie luckily if my car isn’t fixed in sensible time limit my finance are rejecting this vehicle. But I honestly wanted to think this company was good but there genuinely not it’s been utter HELL and each email they send is different problems they should not sell prestige vehicles if they cannot fix them and secondly the cars are all from auctions so they clearly aren’t fixed before selling them.
Finally when I dropped my vehicle off to be repaired another 3 customers also dropping there vehicle off due to them being sold broken cars.
They don’t care once they take the money you only have to see trust pilot, auto trader, TikTok and also Facebook how many people they have conned! Such a shame as it’s been an awful upsetting experience and I suffer with severe anxiety which I am fully diagnosed with and this company have flared it up completely and just genuinely don’t care once you sign.
The mental stress since dropping the vehicle off has been awful, the car dropped whilst I was driving 60ph road with my child and red warning signs told me to not drive, as a young women this was terrifying!

Amir was a great help with getting my Range Rover sorted how I wanted it , nothing was ever too much trouble for him
The day I collected it , i was blown away by the car’s appearance .

Thank you for setting me up with my dream car! From the moment I spoke with Matt at Phantom I cannot speak highly enough of the service, attention to detail and organisation he has put into me buying my Jaguar. It has made buying my car a smooth and pleasurable experience. I had the car delivered and Brian brought it to my house and was fantastic at handover and so helpful. Matt even included a bottle of fizz to help me celebrate. I honestly cannot recommend Phantom highly enough, a fantastic and professional company.

Thank you all!
Chris

I would strongly advise anyone considering buying a car from this dealership to think very carefully before doing so.

From the initial purchase through to the aftercare, my experience has been nothing short of appalling. I purchased what I believed was a quality vehicle and paid over £1,000 for an extended warranty, only to discover it was effectively worthless when I actually needed it. It gave me no confidence or meaningful protection and certainly wasn’t worth the money.

When faults developed with the vehicle, I expected the dealership to work with me to resolve them. Instead, I felt they did everything possible to avoid taking responsibility. Once the vehicle was over six months old, they relied on the Consumer Rights Act to place the burden of proof on me rather than offering genuine customer support.

The dealership then had my vehicle back on their forecourt for over seven weeks, yet the matter still wasn’t resolved. Even more frustrating was that they ignored repeated contact from both my finance company and the broker, making communication incredibly difficult and prolonging an already stressful situation.

In the end, it wasn’t the dealership that resolved the issue—it was the finance company that rejected the vehicle, after reviewing everything. That speaks volumes about how the situation was handled.

The lack of communication, accountability and customer care throughout the entire process was shocking. Buying a car is one of the biggest purchases many people make, and the after-sales service should reflect that. Unfortunately, once the sale was completed, I felt completely let down.

Based on my experience, I would not buy another vehicle from this dealership, I would not purchase their extended warranty, and I certainly would not recommend them to family, friends or anyone looking for a reliable dealership. There are plenty of businesses that genuinely value their customers—sadly, this was not one of them.

I honestly cannot recommend this company.

My car broke down just two weeks after purchase, and the problems have continued ever since.

I've had multiple issues with the car, including the heating, suspension, and clutch. The car nearly killed me.

To make matters worse, communication has been poor. Emails are ignored, concerns aren't acknowledged, and I was often given conflicting information. Based on my experience, I would not recommend this company.

Do not buy from Phantom if you want good after sales. Sold a dream and our car hasn’t been out of the garage since we purchased it 5 months ago. After sales are horrendous.
We have now rejected the car after paying to have our own diagnostics done
and the car being in the garage 3 times in less than 5 months, Phantom taking it in to ‘repair’ again and the engine management light coming on again less than 24 hours later. Now going round in circles. We have documented the whole case, asked to speak with a manager and no resolution. Sold a dodgy car now having to go to Ombudsman and a solicitor as we paid over 27k for a car we can’t drive.
Thought this was a good company, don’t be fooled by the fancy cars and nice salesmen then don’t call you back once you have signed on the dotted line.

Leider bin ich mit diesem Unternehmen sehr unzufrieden. Die gelieferte Ware war bereits bei der Ankunft defekt. Noch enttäuschender ist jedoch der Umgang mit der zugesagten Rückerstattung.
Seit mittlerweile über drei Wochen warte ich auf die Rückzahlung. Mehrfach wurden mir Zahlungen zugesichert, diese sind jedoch bis heute nicht erfolgt. Auf meine letzten Anfragen erhalte ich seit über einer Woche überhaupt keine Rückmeldung mehr.
Aufgrund dieser Erfahrung kann ich das Unternehmen leider nicht weiterempfehlen. Kundenservice und Zuverlässigkeit entsprechen nicht meinen Erwartungen.

First initial dealing were good, but then again you wouldn’t expect anything less from someone in sales. Bought a car from them that I seen online, I wanted to part ex my previous car with them which they said was not a problem and offered me a pretty good price…pick up day is when everything went downhill, car I was picking up looked in good condition, no issues, the issues came with the part ex, I was told that my car was going to go for a mechanical inspection to make sure everything was ok, within 15 minutes of my car leaving me I was told that the repairs needed on my car to make it sellable was MORE than what they offered me for the car I’m no genius but to do a full inspection and work out prices in such a short time…yeah ok, then then I had to fork out more money to make up the difference because of all the “repairs” my previous car would need, even though I was told my car was just going to be sent off to auction because it’s not the type of car they sell, then I leave and on the way home I noticed the back end of the car was feeling abit light and the TC light kept flashing round corners even when driving very mellow, I then realised that the two tyres that were put on the car by these were 2 budget tyres on the rear instead of putting their hand in their pockets to match the Michelin PS4s tyres that was on the front by the previous owner, I then had to get the wheel alignment done to see if that was causing the unsteadiness whilst driving, that was all WAY out, which I have proof of, and also the front drivers side tie rod ends needed replacing as the alignment couldn’t be done as they were seized, all of this has been attempted to be communicated but a week later I’m still waiting for a call, not to mention I’ve had to spend the best part of £1000 within a week of owning the car just to get the handling right, joke of a company, best friends until you sign the dotted line, and then after that it’s clear to see that they ain’t interested unless you are spending £100k plus on a super car.

UPDATE 7 JULY 2026:

As you can’t add images to service reviews on Trustpilot, please see my Google review where I’ve added screenshots of my email communications with Phantom. You’ll see that their communication stopped on the 26th June 2026 once I asked to return the car, and that I continued to email up until last Friday (the deadline to return) and continue not to receive any responses from them despite what they state here in their response.

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UPDATE 6 JULY 2026:

Extremely dishonest company, who even lie in their responses to reviews.

Ending with "Should you wish to continue discussions directly, our management team remains available to correspond with you through the appropriate channels" - when their manager Chad hasn't responded to any of my emails since the 18th June 2026 (the day before my car was delivered and once I made full payment), and their aftersales team stopped responding on the 26th June 2026 once I requested to return to return the car is almost laughable. The only responses I've received are to these two public reviews, which tells you everything you need to know about the company.

Please don't make the same mistake that I did, and take heed of the other negative reviews. Whilst their responses are all polite and look like they are actively trying to resolve any concerns, it's clear that it's just to control their public image, because not one person has reached out directly.

That being said, this all helps me with the case I have against them.

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I'm updating my previous review because Phantom’s public response, where they claimed to be working toward a "satisfactory outcome" through a formal complaints process, has turned out to be completely false. I haven't received any communication from them at all since their response to my previous review.

Phantom has now allowed my statutory 14-day Distance Selling return window to expire today in complete silence, actively ignoring a formal vehicle rejection notice sent in writing and my request to return the car for a refund.

I have called and emailed all week, providing independent Audi specialist diagnostic reports and video evidence of multiple, severe pre-existing faults. This includes a failed eCall SOS system (which will not call emergency services in an accident) and a faulty rear child lock (allowing a child to open the door from the inside whilst the vehicle is moving). Today, a new fault developed where the parking sensors locked up and a loud alarm screamed continuously, even after I took the keys out of the ignition.

Despite attempting to exercise my legal right to reject this vehicle under the Consumer Contracts Regulations, Phantom chose to ignore all correspondence to let the clock run out.

Fortunately for me, while the balance was paid via bank transfer, the deposit was paid via credit card, so I'm covered by Section 75 and have raised this with my credit card provider and made my bank aware.

Because Phantom Motor Company have opted not to register with The Motor Ombudsman, my next steps will be filing formal reports with Trading Standards and pursuing them through Small Claims Court to recover all costs, including consequential losses, as I'm self-employed and a faulty car directly impacts my income.

If you are considering buying from this dealership, be aware that their customer service completely vanishes the moment they have your money, and they'll ignore you even when major safety defects are documented on delivery day and worsen over the coming weeks.

The driver of my car was very professional very helpful and was keen to get my issues sorted. Brian safe travels and thank you!

Phantom Motor Company were brilliant from the start to finish. Amir, who I dealt with was really helpful and made the process so nice and easy. Any questions I had, he was only a text message away. I couldn’t have asked of any more from him.

Amazing!

I had a great experience purchasing an Audi A4 TFSI yesterday. A big thank you to Alistair and Brad for excellent customer service. They did a thorough job and exceeded my expectations.

On arrival my partner was left just standing around with a number of staff focusing on a male who was clearly well known to them, 4 sales people there yet my partner had to ask if someone was available!! She was then put in a room upstairs with paperwork to complete and left with little explanation as to how long things would be etc
the car we bought was great and were pleased with it however thereare some major customer service issues that you must be aware of
Part ex price agreed - my car had full service and MOT week prior yet they' take it off somewhere and came back and said it needed 900 worth of work but they would only charge 300!!! After driving 4 1/2 hours my partner didn't want to argue. I query the honesty in this given the full service and MOT!!
I spoke to Ellis the week before and asked about diesel as my partner was driving over 4 hours to get there and he categorically told me 'we will make sure she's got enough to get home' there was 86 miles in the tank and she had a 262 mile trip home!! They didn't care, the deal was done they had my part ex and a substantial amount of CASH. CASH leading me into the next part of concerns it took a long time for the funds to clear the garage end and this is because they use off shore bank account. So this gets you wondering!!
As said, the car itself is fab however the level of customer service leaves a lot to be desired. It's the clear pitter patter of sales men that know what you want to hear but then fail on all levels
Such a shame for a locally owned business it's the sort of thing you expect from the larger traders who don't care about customers.

Had an issue regarding a repair fixed under warranty and final payment. After speaking to Ava from After sales department at Phantom, she not only solved my issue but rectified it 24 hours earlier that stated after our initial conversation which was pleasing.

I collected my car on 07/06/2026 after being told it had been fully serviced. However, around four weeks later, my car displayed a warning that the oil level was critically low. This immediately raised concerns that the service had either not been carried out correctly or had not been completed as stated, despite me being provided with a service invoice.

When I contacted the After Sales team, the initial solution offered was simply to top up the oil rather than investigate why a recently serviced vehicle was showing such a warning. Unsatisfied with this response, I spoke to the Sales team, who were excellent and quickly arranged for the vehicle to return the following day for a full service.

Unfortunately, the problems did not end there. After having my vehicle for the entire day, the dealership mistakenly carried out an MOT on my 2025 car, despite it not requiring its first MOT until 2028. This was a significant administrative error that has left me concerned about the impact on the vehicle’s records.

I have also not received any paperwork for the second service, which only adds to my concerns.

While the Sales team were professional, helpful, and did their best to resolve the situation, my experience with the servicing department was extremely disappointing. Being told a service had been completed, later receiving a low oil warning, then having an unnecessary MOT carried out, and still not receiving service documentation has left me with very little confidence in the dealership’s after-sales processes.

Update 10/08/2026
Just 4 months after purchase and just 48 days after i took my car back to be “serviced” as it wasnt done correctly when i purchased the car my car has shown a light to indicate my car is over heating

Once stopping i checked the coolant level to see its below minimum yet again showing phantom failing to service the car for the 2nd time