Phantom Motor Company 

I initially put off visiting this company due to many bad reviews but eventually relented due to the car I wanted being there at a good price. I met Jack, very young but knowledgeable and had a test drive. I decided to buy it, the transaction went fairly smoothly and in all honesty they were better than the majority of companies I've previously dealt with. I would definitely use them again. The only downside was I planned to collect the car 1st May but was asked to collect 30th April, meaning I had to pay 1 month road tax for 1 day (£642 per year = £53.50 for 1 day). Jack's boss said he'd put £50 of fuel in to compensate. Driving home I saw he must have mistaken £50 for £20. All in all I'd still go to Phantom next time. Btw, thanks Jack, loved dealing with you.

Where do I start, the Aftersales team have been amazing, from start to finish. I had an issue with my vehicle that I have purchased from them, I took out the extended warranty on my car purchased for piece of mind and I am glad I did, I have been dealing with Kate who has been brilliant all the way though, she got all my claim authorised and work carried and out car back to me. Thank you so much Kate

Horrendous company to deal with. Promises that they simply dont or cant deliver. Initial impressions were good hence why we bought the car from them but you quickly get a reality check upon collection. Good luck getting hold of after sales, they had my car back and managed to damage it aswell for good measure. Wont be taking it back for the other repairs, its not worth the stress or inconvenience. They told me on Friday that they would email me, still waiting.....shock! Honestly this place is laughable.

What an incredible experience from start to finish! I recently purchased a Mercedes-Benz A250 Premium Plus, and I couldn’t be happier. The team were absolutely fantastic — welcoming, professional, and genuinely caring throughout the whole process.

A special thank you goes to Logan, who truly went above and beyond for me. Since this was my first automatic car, I was a little nervous at first, but Logan took the time to explain all the controls and features in detail and even came along on a test drive to help me get comfortable behind the wheel. His patience, knowledge, and great sense of humour made the whole experience enjoyable and stress-free.

The thoughtful extras like the chocolates and champagne were such a lovely touch and made picking up my new car feel even more special. I honestly can’t recommend this place enough — outstanding customer service and amazing people! 😀 anybody reading this I would ask for Logan.

Great service Alistar was brilliant and made buying our car a great experience we have bought from phantom in the past and always will in the future ⭐️⭐️⭐️⭐️⭐️

Purchased a car from here 2 years ago, sales process was rushed and never had the option to check my details over at the end, as a result my details were inputted incorrectly resulting me in not receiving my V5. I have had multiple emails ignored and when you phone you get passed around or told the relevant person isn’t available to deal with it. On top of this I have had multiple wheels that have been previously welded (one of them was welded in 2 places) which has been badly done and over the 2 years the have cracked resulting in my tyres deflating which I thought must of been a slow puncture but after getting them checked have been told it is bad welding repair. This has happened on 2 wheels now which has been very costly to me. Would not recommend this company as you will feel like you can’t raise an issue without being ignored.

Well I start by saying a big big thank to Longin this man is one of the most genuine guy I have ever met .when I first got my call from Longin It was like I knew him but I didn’t we went through everything with the car I was looking at.and made an appointment to come down to see the car it was my husband that found me the car I was very optimistic as I wasn’t so sure about the inside of the car I was looking at because it would not be the sort of inside I would go for in a car . When I meet Longin he could see straight away I was unsure about the car and he said you will love it or hate it .i was in the office with Longin and my husband and this man is by far one of the best sales men I have ever met . I am one of those people that read reviews and after reading some of the reviews I was really unsure but I am writing this review one month after having my car and omg I love this car I can honestly say it’s the best car I have ever had so thank you so much Longin yes I love my car and the interior is fantastic I would probably not go anywhere else and would only probably deal with Longin now. My husband wished he did deal with Longin as he got a total different service to what I got and was a bit disappointed at his Service to my Service. he genuinely gives 100% to his customers. and takes time to explain everything that is going on and kept me informed at all times. This man I hope is down for one off phantom motor best sales person as he is so genuine and very honest and so helpful So Thank you Longin for all you help with my car and even no, you weren’t the sales rep for my husband‘s car, but helping my husband with his car and my daughter‘s new car you are 100% from me and all my family take care . phantom motor Longin is an asset to your company and I hope you appreciate it. 💯 THANK YOU Longin

Amir was an absolute pleasure to deal with. His enthusiasm for the cars is contagious.

From start to finish Amir made the car buying experience effortless. Can’t fault the service. Car is immaculate and the sale was straight forward, I will be recommending Amir to anyone who is interested in the future.

I would not recommend Phantom Motor Company.

I purchased a vehicle from them in April 2023 and, before agreeing to the sale, specifically raised that the rear parking sensors were not working. I was assured this would be rectified, but despite repeated follow-up, the issue was never properly resolved and after months of chasing I was told to take the car to Mercedes for them to fix the issue.

I also found the sales process unnecessary, with repeated attempts made to obtain a £250 deposit before I had properly viewed the vehicle.

Since purchase, I have experienced several further issues. The AdBlue had not been properly topped up despite assurances that the vehicle had been serviced. Phantom had also fitted front window tints to the car before sale, which I later discovered were illegal. As a result, I was required to remove them and pay a £150 fine.

The most serious issue has been the wheels fitted to the vehicle. Mercedes has confirmed that the car was fitted with non-genuine 20-inch wheels rather than the correct original specification. I have already spent over £600 repairing cracked alloys and have now been advised that all four wheels require replacement, with related suspension concerns also identified.

Earlier this year, Phantom also advertised sets of what appeared to be genuine alloy wheels for sale. Given my own experience of being sold a vehicle fitted with cheaper non-genuine wheels instead of the correct original specification, this raises obvious concerns. While I cannot say with certainty where those genuine wheels came from, it does give the impression that original sets may be removed from some vehicles and replaced with cheaper alternatives. If a vehicle is being sold with upgraded or non-standard wheels, I would strongly advise asking whether the original wheels are included or seeking an appropriate reduction in price.

I would also advise prospective customers to treat the company’s online reviews with caution. I was told by a manager that customers had been offered up to £200 to remove negative reviews, and that many of the positive reviews were “invited”. On that basis, I do not believe the online review profile necessarily reflects the true customer experience.

When I raised these matters with Phantom, the response was dismissive and there was no meaningful attempt to resolve them.

Overall, my experience hasn’t been great and I would exercise caution.

I had a super ferrari ride. Thank you for this super amazing ride, jon

Amazing experience, quick , easy , efficient, customer service was brilliant , Got dealt by Longen.

I bought a Range Rover Sport back in February that was my dream car and I was so excited to drive away.
As soon as I got the car home having driven it down the motorway and once it has gotten dirt on it, I noticed a dint in the rear bumper which I have since had to have fixed at my own expense.
I also then tried to connect my phone to the car using the Apple/Android auto feature as I didn't want to be spending time doing this on the forecourt and thought I'd better wait until I got home to try all the features. I wish I had, because it doesn't work at all. I've taken this to a garage and was without the car for 2 days. The garage had to investigate the problem, replace USB ports and the problem still isn't fixed, and to top it off, I was told by Phantom that they wouldn't cover this anyway and referred me to the warranty. Conveninetly, the warranty also doesn't cover this problem. I'm now left with a 'luxury' car that I can't even connect my mobile phone to.
I've found the whole experience really disheartening and the dream car I thought I'd bought has just left me with an expensive and seemingly difficult to fix problem... I was to and fro with emails and calls and I just feel that Phantom have washed their hands of this, despite this problem clearly already existing when they sold me the car. I wish it was just fit for purpose.
Don't bother buying from here, they won't be interested once they have your money!

Phantom started so well, sale was easy through Matt, but once I had paid communication kind of dropped off a cliff.

My Macan GTS arrived and only 4 days later multiple system failure, gearbox failure, I spend over 30 mins broke down in the middle of the road, manage to get the car moving and back home eventually.

Emailed and called Phantom, no reply.

Spoke to Matt and he told me aftercare finished at 4:30pm so no one could help (even tho my email was before then) advised to wait till Monday, confirmed with Matt that this is unacceptable as a resolution as I am now stuck with a car that is not fit to drive on the weekend, agreed that Matt emails me with a summary of what we spoke about and his sales manager calls me before end of play Saturday 18th April (today), of course, no one called me back.

Waited till Monday and received an email from the aftercare team

(I’m sorry to learn that you’re having issues with your car shortly after purchase, I have contacted A1 to assist you in getting your car seen at a local garage for diagnostic and estimate for the repair.

Please do not hesitate to contact us should you have any further queries and we will be happy to assist.)

Basically got palmed off to the extended warranty I bought on top of the car, even tho this issue should of clearly been the responsibility of the dealership to fix...

Found out with warranty that diagnostic fees I have to pay, and they cap labor at £50+Vat an hour, emailed back multiple times as this should be fixed by the dealer, no reply, mentioned Consumer Rights Act 2015, still, no reply.

In the end I just paid out of pocket myself, rather than have a useless broken car on my drive.

Phantom will be your best friend right up until you part with your money, then want nothing to do with you, car was lovely, till it wasn't!

If i could give this company -1 I would.
I bought a BMW m2 competition on the 5th march 2026 from these cowboys.
It all started I lost the rear spoiler traveling home from picking the car up. This happened on the M6 motor way unfortunately it hit another vehical travelling behind me fortunately no damage was caused. Obviously I reported this to Dylan one of the sale guys which I turn said he would get me a replacement 7 weeks on im still waiting. After numerous times of trying to contact him, nothing was working so I contacted the aftersales even then I was promised another, they fobbed me off for weeks saying they couldnt find another carbon spoiler so I gave them a number of suppliers for them to contact only after I threatened them with court action they offered me 2 options which I declined and these are the reasons why.
1. The speedometer stopped working which I reported to A1 warranty they told me they cant cover the cost as a new cluster is £2000 and the warranty only covers £1000.
2. I noticed black/blue smoke coming from the exhaust when pulling up at lights. This could be a number of things including, turbo seals, faulty pcv valve or valve stem oil seal.
3. Indicators only work when they want to. I have been doing some investigation its a common fault they require a new earthing wiring loom.
4. Heavily grooved rear discs which are also below minimum thickness.
5. With regards to the speedometer not working ive had an independent garage take a look he said the clocks have been out once before as the screws holding the clocks in were missing? This has now set alarm bells ringing as now im thinking is this the true mileage of the vehicle? I am yet to confirm this via an OBD scanner this will tell me the true reading of the mileage through the ECU/TCU.
6. Now ive noticed a knock coming from the rear diff.

They also have hidden costs £300 admin fee something I wasn't told about when signing for the car.

They are all very nice and very communative when buying the car but once something goes wrong they don't want to know and fob you off with every excuse.

Even when you trade your vehical in the do an inspection on the car on the day you a scheduled to pick the new car up. Coming up with all sorts of faults that dont exist another way of getting money out of you.

Just be very careful people and dont believe a word they say ad its all BS.

Attended the garage, which was by appointment only, and from the moment I arrived, I was impressed. There were plenty of high-end cars on display, but even though my purchase was nowhere near that price bracket, I was still made to feel just as special.
I dealt with Jack, who was extremely pleasant and informative throughout the process. We found out at handover that I was his first customer—he hadn’t been with the company long—but you honestly wouldn’t have guessed it. He did a brilliant job and made the whole experience a pleasure.
The entire team were friendly and welcoming, with special thanks to Ian, who was so kind and even handed out a couple of freebies, which was a lovely touch.
A genuine 5-star experience from start to finish—would definitely recommend! Oh, and my new Mini Cooper is amazing!!

Absolutely fantastic experience with Phantom! I recently purchased a Ford Ranger, and I couldn’t be happier with both the vehicle and the service I received. From start to finish, Jack Mather was amazing—professional, friendly, and incredibly helpful throughout the entire process. He made everything smooth and stress-free, answering all my questions and ensuring I was completely comfortable with my decision.

The whole team at Phantom really goes above and beyond for their customers. If you’re looking for great service and a seamless car-buying experience, I highly recommend them. Thanks again, Jack!

To be totaly honest i was blown away by the vehicles they had on sale and felt comfortable purchasing for cash. The salesman jack who i dealt with (the real phantom) was very knowledgeable. After the vehicle was delivered to my house (driven/joyrided) not trailered as i expected within 1 hour was huffing steam out of the engine. This required over 1 month of repairs as it needed a new water pump, timing belt/chain (not sure exactly which one as no recipt was given also new oil cooler, rocker cover, rocker cover gasket. I give a 5 star review to the mechanics as they did actually sort the problem and cannot thank them enough but for the after sales department and also the sales department i hale a massive 0. Still after, sorry i have lost count of the months i have not even recived my v5. The sales team are impossible to reach after purchase and the after sales team are no better. I would strongly advise do not be drawn in by the stock they sell as they have seriously cut their nose off with me. On you own peril buy from this dealership but if you have any common sence, try getting in toutch with the sales person/aftersales first. I for sure will not spend my hard earned money here ever again, they are complete cowboys. Absolutely discusted by the level of profesionalism considering how they big themselves up. Phantom, if you wish to be in buisiness in 2 years from now i advice you pluck uo your ideas and hire some propper staff. You have a great stock of cars but the lack of ability after purchase is simply pathetic.

AVOID THIS COMPANY - Bad experience here , my mum ( 70 years old ) purchased a car from them April 2026, on collection of the car she was told the repair of an alloy wheel hadn’t been completed but “take the car and bring it back” bearing in mind its a 2 hour round trip ! Thankfully she refused and after chasing a week later, the wheel was fixed and she was told to collect , after making the trip again she was called by the garage to say collection wasn’t possible due to an engine light failure , she was already 5 mins away from the garage ! she was told they would deliver the car to her on the Tuesday - this was after the Easter bank holiday weekend ..and this didn’t happen… there was no call made to her to arrange delivery even though she had paid a years insurance upfront with her insurer and the car in full ! and after chasing for a week and leaving messages with colleagues there where no calls returned to her, in the end she cancelled the car as alarm bells started to ring , she requested a refund of 12k , yes she got the refund within the 5 days timeframe , but there seems to be the same themes from other reviews I’ve read .. your calls go unanswered / customer service is non existent / and there seems to be no assistance or assurances from them to provide any meaningful quality of care for their customers. Funny thing is this company will see my reply and go and do their quick copy & paste reply , like the rest of the negative comments I’ve seen. On review of their feedback there seems to be NO REAL GENUINE CONCERN for unhappy customers. Surely everyone can’t have the same issues who leave a negative review ? lots of common themes and red flags noted !
Lovely Flashy showroom they have with great stock but a complete let down of service ! they have been described as cowboys and I would have to agree ! Avoid unless your happy to be treated like an idiot ! The way they work you would think they don’t want to sell cars all the chasing the customer has to do! Ironically she brought a car from a dealer round the corner from them, and described it as a “completely different level of experience”, looking back now it was a blessing in disguise for us ! But Phantom cars you really should take note of the bad comments we are all real people you may learn a thing or too if you take the comments onboard .. as the saying goes “the customer is always right 👏🏽”

Thanks Gary for really and good friendly service, very happy.