Phantom Motor Company 

Enquired about an SVR and initially everything seemed fine, but as soon as I asked a simple question about pricing, the tone of the response changed completely.

Instead of a professional reply, I received a defensive response with assumptions made about my budget — which was never mentioned. Not what you expect when making a serious enquiry at this level.

I’ve since gone ahead and secured a better deal elsewhere (lower mileage, 12-month warranty and part exchange included), so clearly it wasn’t a budget issue — just a lack of flexibility and poor handling of a genuine customer.

If you’re happy to pay the asking price without question, you may have a better experience. If not, be prepared for a less professional response.

What a joke !
The only good thing that comes out of this company is the air freshener you get free in the car, even the free uberala are crap,
the rest is lies lies and lies been waiting since September to get my car sorted !!!

Here's a little poam about phantom! True

Phantom Motors
They sell you dreams in polished chrome,
A perfect car to take you home.
A smile, a handshake, keys in hand—
The finest deal in all the land.
But once you’ve driven down the street,
Their helpful voices face defeat.
Emails vanish, phones stay dead,
Silence echoes words unsaid.
A warranty that sounds so grand,
Yet slips away like grains of sand.
Promises fade, excuses grow,
Service moving painfully slow.
Repairs delayed, problems remain,
Each call and message sent in vain.
The showroom shine begins to dim,
As trust grows tired, worn and thin.
So heed this verse before you buy,
Look twice before your money flies.
For after sales, as tales have shown,
At Phantom Motors… you’re on your own. 🚗💨

Hidden fees (not shown on Autotrader) if you want to use your own finance.

UPDATE - 30/03/26
Great to see a more specific response from you this time rather than the multiple previous stock copy/paste replies.
Interesting you want to try and call out that all past reviews have been seen, waiting is frustrating and my matter has not been ignored. That is a complete and utter lie. My reviews and experiences are real, as is your failures to address the issues since date of purchase which I again note is over 17 months ago now. I wouldn't feel the need to leave negative reviews if you simply dealt with your customers concerns appropriately.
Using comments such as "accelerate the process" and "proper investigation" is laughable on your part. You have got it wrong on multiple occasions and need to take ownership...
The reviews will continue as long as the poor experiences continue, that's in your control and is my absolute right as a customer...
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This business clearly has massive cultural issues when it comes to their aftersales service. The tactic of just ignoring customers in the hope they will go away is truly shameful.

I am 17 months on from purchase date and issues have been constant throughout that time. I have also left countless negative reviews on this platform that are met with with a standard copy/paste response but no meaningful action.

Despite having a complaints section of their website they have never followed the steps that are outlined there and more worrying is the signposting to the Motor Ombudsman who have told me Phantom Motor Company are not an accredited member of their scheme.

I have emailed the Director, Cole Hibbert on a number of occasions now, the first being Monday 9th February which is over 6 weeks ago. There has been so far, zero response from him. The only update I have received has been from the Customer Support Team to advise "Cole is currently still out of the country; however, he is aware that you have contacted us and will provide you with an email response as soon as possible".

The silence continues...

Very disappointed with Phantom Motor Company for recommending a warranty provider that failed to deliver (A1 Approved Warranties). Based on their recommendation, I trusted the service, but my claim was unfairly rejected, which resulted in me losing money. I expected better guidance and accountability when directing customers to third-party companies.

Additionally, one of your representatives contacted me and promised to get back to me the next day, but I never heard anything further. It felt like this was only said for appearance, with no real intention of following up.
Unfortunately, this experience has affected my trust, and I would not recommend relying on their recommendations in the future.

Aftersales are always so helpful when I phone up, called today about a problem I’m having with my car. Spoke to Ava and she got me straight in touch with the warranty company. Amazing service !

Had the pleasure of speaking to Kate. She was helpful and supportive. Thank you, I would recommend phantom motors.

My wife recently had to have her newly purchased car repaired a few times, same fault but it could have been a number of things wrong. Annoying at first but Ellie explained everything to us each step of the way and we knew what to expect. Even with repairs, I’d still recommend phantom

I’ve dealt with Ellie in aftersales a few times recently as I had an issue with my recent car purchase. They did a staged repair, which meant a few trips to the workshop but Ellie looked after us each time.

Ellie in aftersales was bloody fab !!! Thanks so much

Avoid warranty & service plan. Appalling aftersales, they literally dont care once the car is out of the door and are extremely dismissive. Don't return calls, one person promises one thing, someone else another, neither ever materialise, never willing to put anything in writing, despite promises to do so. They were brilliant up to the point of driving away, but aftercare is where a company always shows its true colours . I was totally missold the warranty and service plan, neither really worth the paper theyre written on or promises made on purchase. Many other reviews online saying the same. An expensive mistake. Just can't trust them anymore, so wouldn't advise buying from here. Dont believe the "we go the extra mile " bull they constantly repeat to you. They will treat you like a mug ultimately. Luckily for me the car has been generally OK, others haven't been so lucky. If you know your way around a car, find a straight one and and like it then great, just dont be conned into the service plan or warranty, or deceived by their shady sales patter. They honestly dont care about you like they make out, only your money. Im having to go to the finance company for misselling, and ultimately the small claims court to get some cash back for the warranty and service plan. Luckily I have the conversation when I bought it, and calls recorded, so that I can at least evidence it when the time comes. I'd advise others to do the same.

UPDATE : Contacted by complaints once reviews went up, promised a resolution and call back within 24hrs. Still waiting 7 days later. What a surprise...Promise everything, deliver nothing, at least they're consistent ! They just hope you'll get bored of trying to deal with them & disappear. Having now contacted the motor ombudsman (who they advertise they are accredited by), I was told they in fact are not, so buyers please beware !

FURTHER UPDATE: Just tried to make my first warranty claim due to engine management light being on. Requires a £700 repair, and only had the car just over a month. This, despite being told "its the gold cover, so literally everything is taken care of, won't cost you a penny for the next 3 years". Needs a nox sensor, which I've had replaced under warranty no question from other places. Absolutely, as I keep saying, not worth the paper its written on. Dodgy cars, dodgy company, dodgy everything with this place. And its now been over 2 weeks since I was supposed to be called back by complaints. Just avoid this lot.

Came in for my annual service. Every time I come in it has always been a different member of the Aftersales team looking after me. This time it was Ava and she definately stood out, such a welcome smile and was extremely helpful when I had some extra queries. Couldn’t fault their service, fantastic from phantom !

What an absolute cowboy company, Had my car less than 18 hours then it all wants tits up, engine management light came on, took them 3 weeks to sort it then my wife was driving to Manchester and then wishbone snapped, she is so lucky that this didn't happen on the Motorway and when i spoke to them about this all they could say "well faults do happen" OMFG they don't give a toss. stay away from these, they say when you call them that they are the number 1 car dealer in the country, MY ARSE they are. after sales total rubbish. will be getting in contact with trading standards about these.

I had a young lad called Amir, and no word of a lie the greatest experience i’ve ever had at a car garage, the whole part ex turnover was finalised within 4 days, amazing. Whenever i rang or came in to speak with amir, there was always smiles and laughs involved which does really improve the experience and proves Amir has a lot of ambition for the job. Great work.

I bought an Audi from PMC at the end of January this year, but returned it after 4 days as all the engine management lights came on and it was unsafe to drive. Countless phone calls and time spend tyring to sort out a replacement vehicle. In the meantime I bought a Merceds from them as I needed a vehicle immediately. I forgot to transfer my private registration off my BMW X6, which I was offered £2000 less then first offered as they said it had a few issues, I told PMC how many miles it had and what was needing doing prior to me travelling from Sheffield to Wigan to collect the Audi. I waited over 3 hours for someone to attend to me and sort our my new car. It finially came to the showroom with an engine management light on which they fixed. In high insight I shoud have walked out then but the salesperson was so nice I completed the deal. My problem now is that I paid £195 to tax the Audi which I am trying to get back but no assistance is forthcoming as I need the V5 number for DVLA and PHC are saying they don't have it. I have kept calm and polite through this whole nightmare but i am loosing the will to live as no one gets back to you, no one answers the phone. So the whole process of buying a car from them was not pleasant at all. Avoid at all costs. This is the first time I have put a negative review on, but why should I loose out and suffer so much anxiety and waste so much time trying to sort something out. I was also told when trying to get through to someone on the phone, we are busy and they will try and call you back. I waited 3 days before someone did after calling and emailing.

Ava the young lady whom i dealt with whilst my car was being serviced was excellent. Very helpful and friendly at all times. Thank you Ava. Keep up the great work.

Kate was friendly, informative and helpful. Had bought my car only 7 days earlier and it started making a strange noise....the team investigated straight away and resolved the problem

Had a great experience with this company. Spoke with Kate and she was incredibly helpful and supportive with queries and questions that I had throughout my experience.
Will definitely be recommending phantom to relatives and friends

Took delivery of my Range Rover Sport and had a small issue on the day the EML came on. Kate and Ellie were absolutely brilliant from start to finish. They got the car in straight away, diagnosed the problem, and had everything sorted within 24 hours. I was back in my car the next day with zero hassle. Fantastic service and a team you can really trust. Highly recommend.

After accepting delivery of my Jaguar F-type, I was looking forward to a weekend of breaking in my new toy. Unfortunately shortly after setting off I had a warning light on my dash. I contacted the aftersales team and Ellie got back to me and thoroughly explained the process of getting this resolved through A1 and using a garage local to me to speed up getting me back on the road. I won't hesitate to contact Ellie if I need help in the future although I'm sure that won't be necessary.