Philips Reviews 976

We had a Philips shaver series 3000 with us. We don't know exactly when it was bought. We think anyway its more than 3 years old. Once we replaced the shaver heads due to lose of sharpness shaver heads due to use of years.
The most amazing thing is still the shaver working perfectly fine and can use roughly. Its a great and wonderful shaver that can use for clean shave and the battery still working very fine and the battery charges very fast. We're very much pleased with Philips series 3000 shaver. 🙏🙏🙏.

My coffee machine has broken being less than a year old. Philips want to repair the item rather than replace it, which involves me going out to purchase bubble wrap to package the machine in, then trying to purchase a box big enough to fit the machine in - so they can arrange for dpd to collect it.

I think this is a shocking process for a machine of this size. I don’t think Phillips should be expecting customers to package large items, and I’m concerned about the item being damaged more in transit too.

This was the only option offered by Phillips. Not good enough.

I bought a Philips coffee machine 6 months ago from John Lewis and the milk container broke. I contacted John Lewis who said they could replace the whole thing. I thought this would be a waste so asked for parts only. I called Philips customer support on 10 June and was assured that after sending photos of the broken item, invoice and my address I’d be sent a replacement milk container. It’s been 8 days and I haven’t heard back so called today to be told I needed to send another photo of the product label? I’ve checked through emails sent to me and there was no mention of this. I’ve tried being a conscious person by not replacing the full thing but maybe I should’ve just gone ahead and gotten a brand new coffee machine. This is absolutely ridiculous. Emails are not responded to. I’ve been told a new container has been shipped but if I don’t receive by next week I will be replacing the whole thing.

Bought an item which was suppose to be 1-3 working days delivery. It’s 3 weeks now and nothing received.

Have tried contacting customer services and it's a complete waste of time. No reply and live chat is useless, never anybody there.

Wow, what an experience? Total lack of customer service! messed about for 5 days. Trying to return an item after four days of use, it having a 30 day money back guarantee it is as if they were trying to dodge the issue-twice I was told that DPD would come to collect. I even had an email confirming this from them and then when I rang to ask them where they were and why haven’t they turned up. They said they hadn’t initiated the return and no one was coming to collect and I should contact DPD myself 🤣 which I told them was crazy. Finally I got through again today they tried to fob me off again and again, I then told them I was recording the call and I was also on a WhatsApp message and was going to send the transcript to the head office. I was in informed I wasn’t allowed to record the call yet they were to 🥴to which I just laughed they then said UPS will be collecting and that they would send me an email later today which I still haven’t had 😟total farcical. I will never buy anything of them again and to add to it the guy even sent me a form via email that I could review the service. it’s just crazy I’ve never had such bad customer service ever ridiculous.

Basically the worst website I have ever been on!!! Just wanted to amended my blade subscription oh my God! Not a hope,no functionality at all to amend or cancel just a pile of absolute rubbish messages.
Really think this company need to be investigated by trading standards.
It’s a shame you can’t give a minus figure! Did ring and spoke to their customer services, may as well have spoken to a brick wall.
Well, will continue to try and cancel my subscription as I no longer want anything to do with this company may have to put a stop on my credit card as I really would not trust them.
Anyone thinking of purchasing from Phillips have a long hard think please.

I own two ambilight tvs both under 3 years old. Had nothing but problems with them. I have had them properly repaired through Phillips and they are still useless. I will never buy another tv from Phillips!
The tvs crash constantly, even with removing all the unnecessary apps it’s a constant struggle to watch anything.

In March 2023 I purchased a Sonicare Prestige on subscription at a total cost of £299.88. I had to replace it once already as the head became loose and it made a terrible noise when I used it. As it was under warranty, I was able to exchange it. I have been woken up the last two nights in the middle of the night by the toothbrush turning itself on at random and not turning off again, very noisy and annoying. Being as it is now out of warranty, there's nothing I can do except hope it runs its battery down soon and shuts up so I can take it to the tip in peace. I understand the warranty terms but even so, I feel when you're spending £300 on a toothbrush it should be pretty well near faultless! I'll see what customer service can do about it when they open later...

Philips Azur Steam Iron - 2600W

Bought in Feb 2023, for use by a single man. June 2026, it goes pop and trips the electrics. Obviously not the company they used to be

Pink tax on electric shavers. Went to Boots to buy a razor, found two that were almost identical both by Philips, the 3000 body groomer for body and balls, for men was priced at £49.99. For women, the lady shaver 6000 for legs, arms and intimate areas was priced at £59.99. These products both are bi-directional, have the same charging cable included, have the same battery run-time and are both waterproof. Apart from the colour and 1 extra accessory, I see no reason why the women’s shaver would be £10 more expensive.
Additionally, there was a reduction in price at their shop and I actually purchased the men’s shaver in Boots for £34.99, making the women’s version £25 more expensive. Why are Philips charging more for women’s equivalent products?

I bought my wife the Lumea 8000 series product. This comes with one attachment. I deliberately chose this as she wanted to make sure she was happy with it before buying the other attachments. Turns out they don’t sell the additional attachments and the advice
Seems to be buy a new product. Don’t waste your money on the single attachment products; pointless.

I tried to order a replacement blade but the website was confusing, not listing my product, then once I thought I had it fixed the checkout page said my postcode was not correct - It was! The chatbot was useless. poor Angelica from customer services tried to help but the ultimate advice was to clear my cache and cookies. I had to shut down and reboot my system losing a lot of info on other already open pages. Very inconvenient and time wasting.

Philips is abominable . Read this. Paid 3 times for an electric mop only to be refunded 3 times. Speaking to Malaysian or Philippino call handlers each time , their English is very poor. Each phone call lasted forever and waiting times were 2 minutes every 2 minutes , lol , according to recorded voice . 12 mins later they answered .
This company is pathetic my advice don’t purchase anything from them.
They are a disgrace and deserve to go out of business . Dutch rubbish.

Never Buy Phillips

My partner bought me a Phillips coffee machine for Christmas. Just over four months later, the coffee bean grinder stopped working. I contacted Phillips due to the unit being under warranty and they quickly arranged collection the next day for it to be repaired.

A week later, I receive an email to say that my coffee machine was damaged in transit and it was my fault for insufficient packaging, therefore the warranty is now voided. My options were to pay £135 for a repair or a 20% discount off a new machine, an utter farce.

Firstly, I was told to box the unit, which I did. There were no specific instructions I.E bubble wrap. If they had given these clear guidelines, prior to collection, I would have adhered to them however I was simply to told to box the machine. Secondly, the true root cause of the damage is how the package was handled by the courier, if it had been handled with care, I wouldn't be sat writing this review. Furthermore, Phillips should have informed them of the fragile nature.

If Phillips have expectations of packaging, they should either provide this or tell the customer exactly what they expect. I find it baffling that a company of this size have made a judgement completely based on assumption and their first thought is to blame the customer. The package was boxed and sealed, it may have lacked bubble wrap but it wasn't shipped in a bin bag. Their determination to argue with me rather than taking the issue up with the courier is truly astonishing. Their processes failed and they have laid all of the consequences on me, a paying customer.

I will never buy a Phillips product again, not even a lightbulb and I urge anyone reading this review to do the same.

Useless. Ordered and never even got an email confirmation. Money came out of my bank. 4 times I've tried to speak to someone via WhatsApp each time they say the will look to resolve it and nothing. They stole my money and ignored me -AVOID

Order not received — DPD ignored delivery instructions and I cannot collect until tomorrow. I’ll go with Amazon next time.
I placed an order with Philips and arranged for it to be delivered today. I left clear delivery instructions for the parcel to be left downstairs if I was out. Instead, DPD’s driver ignored those instructions entirely, marked the delivery as missed, and redirected my parcel to a Co-op at 192 Baker Street, Marylebone (NW1 5RT) — a location that is far from my address and entirely inconvenient.
I received notification of this at 12:23 today (21st May) and have been told the earliest collection date is 22nd May. As far as I’m concerned, I have not received my order on the agreed delivery date.
I understand Philips may not control DPD’s drivers directly, but the choice of courier is yours. When customers leave delivery instructions and those instructions are ignored, resulting in failed deliveries and significant inconvenience, that reflects on the brand. I’d urge Philips to review their courier partnership with DPD. Next time I will definitely order with Amazon which I regret not doing. Disappointing experience overall.

I have 2 Philips ambilght tvs which I bought within months of each other. I thought they were great at 1st due to the light at the back!! How wrong I was!! After a few years both have me stressed out. I can't afford to buy another 1 TV at the moment never mind 2, but both tvs will randomly turn off and on, taking a while to do this, and when you're in the middle of a film ect its the most stressful thing!! Especially as a woman going through bad menopause and mental health issues. I'm surprised I've not hit it with something yet!! I use sky and another thing that happens is the tv will randomly turn from the sky input to the tvs main homepage, and I've got to turn it back using the input button, which again can take a few attempts at. So in a nutshell DO NOT BUY don't waste your money or have it stressing you out. I have 2 that do the exact same surely not a coincidence. I have no insurance and its past the warranty but funnily enough I can't find anywhere to complain to Philips!!

Absolutely bl**dy useless support service for Dreammapper devices
Have spent a week emailing with zero human responses - every email sent is returned back to me with nothing as yhe content- clearly the BOT is busy!
I tried phoning and my message was transcribed and emailed back to me!
Absolute useless organisation!

I need to replace some Philips downlighter lkightbulbs. They are no longer available. The product number cannot be found on their systems and it is impossible to get any help online. I managed to speak to someone on the phone who recommended two alternative products, but both of them were completely different and vompletely unsuitable. I have tried iother suppliers but nobody can help. I used to thiunk Philips were a reputable company. I have changed my mind. This is utterly hopeless.