Phonak Reviews 

I purchased one pair of blue tooth phonak hearing aid .it is worst kind of hearing aid.Rather than helping it is proved a problem for me.It produce too much noise all the day and 80% calls don't ring.I complaind many time (from whom I purchased) but every time I am send saying that ur mobile has a problem
.They are not ready to accept it that the pair is defective.

Dreadful push the customer around from pillar to post because they couldn't be bothered to sort out two simple requests.
1 .I wanted to buy a plug for my charger to use in the EU.
2. I wanted to know if the drying unit for my hearing aids would be suitable paradise set I'd bought.
Each time they refused to answer simple requests, other than to say go back to your audiologist who supplied the hearing aids.
Great but I purchased my hearing aids in Boots Warrington store, and I live in Portugal. So not exactly easy to just pop in. This was explained to Phonak who still gave the same stock answer.
Awful service sorry to have bought Phonak.

One of my hearing aids, less than a year old, has needed resetting time and time again and gave up the ghost over 2 weeks ago. I contacted technical support on line and they acknowledged my enquiry but I've heard nothing since then, despite reminders. Totally useless support.

I was fitted with the Oticon hearing aids and returned the to the audiologist. She gave me the Phonak to try and if I liked them she would order them. First day… great. After that downhill. Kept unpairing, battery life limited. Had them charging overnight and after about two hours they were at 60%. Had to reboot my phone, reboot app… no changes. Bringing them back.

Only my second pair, and the first were another brand, much older. I never wore them much either.
Phonak-had them 12 months now. Dont wear them all the time, just for meetings, tv movies if no sub titless, phone calls and the like. The 4K cost:-mass produced, probably the same electronics in all models just dummed down for the cheaper (sic) models. How can they charge so much? R&D?-you must be joking.
The app:-Confusing, two BT modes, one for control and one for normal BT. Hit and miss main BT connection, never sure if it will respond to a call or not. It mostly does eventually but often into the call.
Charger-ffs why does it not have a battery built in to charge the aids when away from power source?? Like my very much cheaper Samsung pods has?
Taking the aids out of the charger turns them on, great. Putting them in does not - why in Gods name not? So you have to fiddle with BOTH aids to turn off before you put them in the box.
If the power goes off the charger, they turn on anyway (it seems), and then are flat when next you reach for them, unless power is restored.
Volume tones, surely there is a better way. I cant judge where I am on the scale.

The Phonak hearing aids are okay. The problem is with the Phonak TV Connector which transmits sound to the hearing aids. The audio cable to connect the transmitter to the audio output on the TV isn't compatible. I have 4 TV's and cannot connect to any of them.
A Phonak customer service Representative was very unhelpful , suggesting that I should contact the TV manufacturer. This Representative must have been in some Asian country; hard to understand.

My mother recently bought Phonak hearing aids model Audeo Paradise. While phonak seems to be one of the best in this industry we have one glaring issue that we would like resolved as soon as possible. I asked customer service at Phonak Canada whether the bluetooth feature/ airplane mode function could be looked into immediately due to how this currently operates.

We have concerns about bluetooth radiation what Phonak refers to and I quote from the product manual I viewed "low radiation." Whether my mom would be affected in time by this is unknown but I don't want to wait and see besides not all users are older. Here is an excerpt from my 26 email thread which customer support rudely has stopped responding too.

"So here's where my mom and I are at the moment. So far so good however while we appreciate airplane mode can turn off bluetooth doing so raises other concerns. One it's inconvenient and the process is tedious. Every morning pressing to turn off then pressing again to engage airplane mode. These two presses each day is 730 each year plus other functions. What does that work out to? 1000, 1500, 2000 or more each year. Just engaging airplane mode each day would be 7300 presses in 10 years. How many presses are these tiny delicate looking buttons rated for? Yes the warranty is three years but we are hoping to get 10-15 years or more out of them

Also right now placing the hearing aids in the charger resets airplane mode. As a result we can not put them in the charger when not in use which could decrease battery lifespan as well for safe keeping. Airplane mode should stay activated until we choose to deactivate it. If this can not be changed can Phonak extend our warranty for as long as we own the product to cover any issues related to the buttons and battery?

Better would be Bluetooth functionality changes separate of airplane mode where they power down when not in use after preferably a user selectable period. Say 30sec, 1 min, 2 min, 5 min, 10 min, 30 min, 1 hour or never. Sure waking up bluetooth would mean functions are not instantaneous but that's doable for us."

I also added the following suggestions.

"We also have a wishlist which we would like your company to take into serious consideration.

-MyPhonak app for computers.

-App function to turn airplane mode on at least and possibly off.

-Instead of tones or songs to indicate volume level or other function changes verbal messages.

-Verbal commands to control all important functions with button backup."

There reply was my suggestions would be forwarded to head office and I should contact the store whom we purchased them from regarding warranty in the meanwhile. Our store's answer was (I do not wish too include their name since I feel their hands are tied so to speak) that they had procured better warranty conditions already.

If you agree with my concerns please contact Phonak and or whomever may be able to fix this. If this matter gets resolved I will update my review and rating as soon as possible.

Thank you,

Gerry

Only had them a few days but so far I'm very pleased with them. The people who say that they can't pair their phones with the app should bear in mind that it's likely to be the phone that is the problem not the hearing aids. You do unfortunately need a fairly new phone no more than 3-4 years old and a good make such as pixel or Samsung. I can listen to u tube through my hearing aids and have hands free phone calls. Cool.

I've said it before this app has to be the worst app I've ever come across.

I reviewed my Phonak cros aid some months ago, commenting that app is truly awful.
I upgraded my phone and switched to an iphone. It has made absolutely no difference.
The contempt Phonak is showing to its customers and hearing aid users is disgusting.

My wife has new hearing aids from the NHS and they use this Phonak app and just like most of the other reviews getting them to pair is a real problem. My wife has made countless visits to get them sorted and she now wishes she kept her old ones. The audiologist has got fed up with her and just keeps palming her off telling her to contact Phonak who we also found to be quite useless.

After hours and hours, running into days of messing about with Phonak and blue tooth I have finally booked my appointment at Boots to hand them back and get my money back. If it were easy to get compensation for Phonak completely wasting my time..... I would. The claims they make about their product versus the reality are worlds apart. Never again.

I've had the myPhonak app for a week now - recommended by the audiologist. I've had to uninstall it and reinstall it over six times in that week! My hearing aids keep 'unpairing' and the app can't find them again, even if I close the program, unpair the aids, repair them and do everything else recommended. The only way to reconnect them is to install the app again. Shame, since it would have been useful to have all the controls easily at hand on my phone.

I downloaded the phonak app and tried for 3 days to pair my hearing aids with my android cell phone. I called customer service and an actual human being answered my cal and stayed with me for half an hour while we worked through the troubles with the app and ultimately uninstalled and reinstalled the app. I was very impressed with his patience and knowledge. Phonak looses a star, not for their technician, but for the kinks in the app.

Please don’t buy Phonak hearing aids.

First, the app is completely useless. Not able to connect to the app. Tried everything possible with no results. I deleted the app and reinstalled it several times. Still no use. For a company that charges $5000 for a pair of hearing aids, should be ashamed to provide this terrible app. And, while I am at it, the Bluetooth is very bad. The quality of the BT is similar to a BT headphones you buy from Walmart check out line for 3 dollars. I will never buy from this company ever again. Save your money and get you a different brand. It seems that they give good discount to the hearing aid offices, so they push it to customers. Please read reviews from different sources. That hardly get 2 stars.

I purchased a pair of hearing aids L90-R Fit From Boots, firstly let me say boots service is outstanding. So the hearing aids themselves are very good and the technology behind them is very good the app is easy to use and if anything has to much on it as its got equalisers and many sliding buttons to change the surrounding noise etc.
The Big thing to look out for is the gimmick that's the so called fit side of it, please do not buy these if you think it will record your steps with even a slight ounce of accuracy as it wont. I could spend a day in the office not able to get out and walk but this would clock up 10,000 steps and that's equal to about 5 miles just from moving in my chair, this then means the calories are inaccurate and so this part of them is totally useless. the heart monitor is very accurate and works well.
the only other point is that Phonak are not helpful as I've been trying through boots to pass my comments and they do not want to know. boots were so helpful they have now refunded me my 3k and i will be moving to Starkey for the new Genesis AI range.

Ponak's app does not function correctly. The hearing aids stay paired but does not connect so you have no control over volume and settings for sound control. I have to restart the phone for the aids to connect to the app. The sound is very good!

First pair of Phonak devices 4 years ago were good and did function well. The new pair (Dec 2023)"aproved" and "new generation" has a sharper sound, even as adjusted to my hearing. Starts slower. Trickier to adjust. The app is a disaster. Has installed and reinstalled more then 10 times. Somtimes it works, somtimes it does not. I am using my old pair until I can change the new "improved" devices. 😡 Lars , Sweden

I’ve got a set of phonak hearing aids three years ago they are the worst thing I have ever brought when I go in and out of shops they switch there self’s on and off I’ve got continuous feedback and I can’t have a conversation or go anywhere with noise I have had them rebuilt and there exactly the same as they were before phonak hearing aids from boots are a complete waste of money not fit for purpose

Nothing but problems ever since I got them; in fact, my hearing has actually significantly declined. The filter in the right aid keeps popping out inside my ear. Pairing with my phone was easy, but every one sounds like Alvin and the chipmunks. High pitched sounds (small children laughing) are like fingernails on a chalkboard; and loud booming sounds (motorcycles and big truck) makes my head feel like it’s going to explode.

I’ve dealt with constant problems for two years. The primary reason I haven’t switched is the cost. For what I paid, the devices should have a longer shelf life.

Simply put…Phonak hearing aids are crap and have not enhanced the quality of life one iota.