Phonak Reviews 

The cros aid is quite good.
The app isn't. I suspect it may be down to a phone software upgrade, because at first the aids connected with my phone. Now they don't, so phonecalls are not delivered into my ear as they were.
Any notification to my phone can now stop the link between the Phonak app and my aids, so I need to reconnect them.
Phonak, you must be able to sort this. Some of us don't want iPhones. Apparently the app was made for iPhone, then presumably adapted?? Please, get it sorted.

Just over 12 months ago, I had a hearing test at Boots. I was informed that the Phonak hearaid was the ‘special’ of the month. It came with a 50% discount on the second aid plus extra discount. I was offered no alternative. Unfortunately, for me I fell for this offer and only later found that my ‘discounted’ price was only £50.00 less than Specsavers standard price! Message to others, check prices before signing any agreement.
Since then I have had problem after problem with the aids malfunctioning and one having to apparently have any parts replaced! Just having started a really specially anticipated cruise - guess what! I have yet again got a non working aid! Please note, if you don’t want an experience like mine - avoid Boots hearing centres and phones hearing aids!!!

The Bluetooth bit leaves a lot to be desired. I've only had the hearing aids two weeks but, already I'm fed up with the
fact that the custom programme drifts back to auto when someone texts me etc. I turned Do not disturb on my phone but then I miss messages.Since I disabled the Bluetooth I'm liking my hearing aids a lot more. The clarity is good, I can do without the Bluetooth.

As a younger user of hearing aids, the Phonak Audeo P90s initially held promise, but my experience has been marked by a series of frustrating issues. I'm Ronnie Frey, and I'm compelled to share my disappointment after extensively exploring solutions to the problems I've encountered.
While I genuinely appreciate the core functionality of the hearing aids themselves, I must express my extreme disappointment in Phonak's response to the persistent connectivity issues plaguing these active vents. Regular disconnections from Bluetooth and erratic shifts into streaming mode, even when not connected to any device and my phone is off, have significantly impacted the overall usability.
Collaboration with the esteemed Hearing Health Center, one of the nation's premier medical institutions, aimed to resolve these challenges. The Hearing Health Center exhibited an exemplary commitment to assisting me throughout this ordeal, a gesture I value immensely.
Recently, Phonak provided me with new titanium tips to address the shortcomings, but unfortunately, they fail to mitigate the occlusion effect—a phenomenon where my ears feel plugged and my natural voice is distorted. Given the substantial financial investment in these active vents, the ongoing issues and the disruptions they introduced into my daily routine have rendered them a source of great irritation.
Regrettably, my frustrations were exacerbated when these hearing aids abruptly entered streaming mode during my father's funeral, despite my phone being disconnected. Shockingly, Phonak's response placed blame on my phone, asserting their product's flawless performance. This response struck me as deeply disappointing and unprofessional.
I find it necessary to warn others against purchasing these active vents. Their inability to function reliably and the persistent irritations they introduce into daily life make them an ill-advised choice. I had held Phonak in high esteem, but recent events have cast doubt on the company's dedication to their patients and users.
Moreover, the performance of their accompanying app leaves much to be desired. Functionality issues and a general lack of reliability further compound the frustration of using their products.
In conclusion, my experience with the Phonak Audeo P90s active vents has been far from satisfactory. Despite my initial optimism, ongoing connectivity problems, the occlusion effect, and a disappointing response from the company have led me to advise strongly against their purchase. It is my sincere hope that this review serves as an honest account for those considering these hearing aids.

MAJOR frustration! - ONGOING!
First pair of Phonak Audéo P50-RT (bought April 2022) lasted just over 11 months ..
Returned and eventually replaced 6 weeks later.
Wonderful Customer service? (Plainly a manufacturing fault).
FIRST couple of weeks one failed and a further 10 days before replacement - several days later 2nd one failed - eventually replaced! ! ! ! (Confirms manufacturers fault?)

A constant interrruptrion to what used to be a happy life.

NOW! on a SUNDAY I cannot connect Right earpiece again . . . . . despite following (for the umpteenth time) the prescribed process of cancelling App; Bluetooth and Pairing THEN reinstalling App and connecting/pairing each unit - only to find there is a fault.

WHO can help me I have paid several THOUSANDS of pounds for very poor service and very poor product ?

Does anyone else have similar experience and resolution - PLEASE?

I am at my wits end.

Quality of life is being seriously eroded, e.g. tennis this morning was embarrassing as I could not hear other players comments . . .
In my 70s I am 'digital' experienced and reasonably competent BUT this should be a simple process - interesting to note that the App STILL only has 2 stars !? -

My Audiologists have tried to be sympathetic are VERY helpful but are at the mercy of PHONAK - a lesser competent person would lose their mind over this!

My wife cannot believe this is acceptable and with no direct contact with the company ( who hide behind the Audiologists) WHO can one turn to for resolution ???

Phonak seem to be above being 'interested' in such matters but its is such a personal issue that is eroding MY quality of life Do Phonak really care?

Phonak are you listening ? BECAUSE I CAN’T.

My mother bought these from Boot,s 3 years of bad experience the app on android is a disgrace, the cost of these is a total rip off. Just think about the technology in a pair of noise cancelling headphones for £400.
Avoid at all costs

Absolute rip off and garbage. Spent £3K on them. We have been asking for refunds within the trial which was ages ago and they keep stalling us, passing the buck from one dept to another and not coming to pick up the aids while they said they would, etc. Horrendous.

UK Customers who purchase a Phonak hearing aid from Boots should be aware that Phonak is part of Boots Audiology. This was not mentioned by my Boots audiologist who was very keen that I bought Phonak. As far as I can see this connection is not mentioned in any Boots literature. I did some research and saw that Phonak are often badly reviewed and rarely appear on Top 10 best hearing aid lists, unlike Oticon and other brands which are similarly priced. My advice - go to an independent audiologist and research the best hearing aids. Boots need to look at this disingenuous practice which is unfair to loyal customers.

Would give less than 1 star if I could. Haven't been able to wear these things consistently for more than a month since they keep breaking. I have sent them in for repairs two times over the last 3 months. Each time they come back, work for a week or less and need to be sent back in.

I purchased p30 it's totally waste of money I recommend not to buy this.

Constantly lose connectivity between the two hearing aids, about twice a month I have to complete remove and re-install app. Which by the way is garbage, and they sound like the $59.99 hearing aids you can get at Rite-Aid in the " as seen on TV aisle", do not waste your money on Phonak.

The app is absolutely ridiculous, have installed and un installed repeatedly and it will not connect to my bluetooth, it worked for about 1 year, there must have been an update, now nothing. I'm not sure why the Veterans administration chise these hearing aids, but they should dump them.

Phonak hearing aids work well as long as there is no need for them to interact with another device such as your mobile phone or Roger Select. The app is useless (see other reviews). The Select device has its own issues which are not acknowledged or addressed by Phonak. Phonak are really unhelpful, and appear not to care, they cant be contacted for advice and assistance, and the FAQ's do not address all issues. Boots Hearing Care try their best but have no influence over the inadequacies of the product or the service from Phonak.

I have had Phonak rechargeable Bluetooth hearing aids for a couple of years.
I chose them particularly for their Bluetooth facility to take phone calls and to listen to music via the hearing aids. When they are working properly, which is not very often,they are excellent.
Unfortunately the connection to my iPhone fails a few seconds after re-pairing so most of the time they are useless. This has been a long standing problem.
I spent half an hour with the Boots audiologist this afternoon and eventually he seemed to have sorted the problem which he described as a software glitch . The minute I left the shop they disconnected again.
I would strongly advise against buying Phonak until there is strong evidence that this problem has been fixed.
Until then try another make, otherwise they are a waste of good money.
Peter Ritson

The aids are just fine and don't take long to get used to. The Phonak app on the other hand is a disaster and btw clearly an embarrassment to the developers since it already includes lines and lines and stuff about what to do if it doesn't work—delete and reinstall, re-pair, etc.—all of which I have tried more than once. Searches online reveal many others have had the same experience: I even came across a page meant for Boots salespeople on "how to deal with customers who have an issue with the App." Put simply, there is a less than 25% chance of the app connectiing to the aids on any given occasion (it apparently also fails to save customer-made changes although I have not experienced that problem yet). Since this reduces the utility of the aids by 75% I'd suggest a £3,000 refund! Boots audiology claim they can't help over the phone which of course they can - the problem is only with the app, not the brand-new perfectly functioning aids.

I use Hearing Wales in Narbeth West Wales. They provided me with Phonak Hearing aids. these fantastic aids have transformed my life. I hear bird song, I can hear clearly in restaurants, pubs, crowded situations.
conversations from my smart phone go directly into my ears without the need to carry my smart phone around in my hand.
They are revolutionary.I am absolutely thrilled with the product.
I could not be more delighted.

What a con. Hearing aid test at Boots. Yes you need hearing aids and we have just what you need Mr Green.
The top of the range most expensive (nearer to £3000) Phonak Paradise. Might as well have ear muffs on. they keep turning off and I reinstall the app once or twice a day.
Then I find out Phonak (Sonova) and Boots are in partnership.
What a surprise.

I have had the phonic hearing aids for a few months now and 5he are fantastic, no feedback noises, they are small and discreet, easy to charge, and usually when I fly when the plane tips I feel sick and dizzy not any more. The app is so easy to use, when I go out with friends I can change the settings so I can hear the conversations, which I couldn't before I usually lip read but that isn't always accurate. I can listen to music through my hearing aids as they connect through blue tooth and answer my phone by tapping button on hearing aid, so no rummaging in my bag to locate phone. The also counts my steps. These hearing aids are fantastic

The app & Bluetooth connectivity is too complex for the older population (my 89 year old mother). Advertised that battery lasts at least 3 years - lasted less than 2 years. The temporary hearing aid (during servicing end of Nov 2022) never worked. The filter frequently gets stuck in the receiver requiring a visit to the Audiologist to replace the (expensive) receiver. More recently (the past 2 weeks), I have had to change the filter either everyday or every other day (each filter is supposed to last about 2 weeks). Audiologist updated the app (Dec 2022) on the phone - initially connected only to phone calls only (with no access to app itself) and after I updated the phone & reinstalled the app - because it wasn't working, (End of Dec 2022), it now does not connect to hearing aid at all - can't find device. Can't get any service rep support from Phonak (on phone or electronically) - have to go through Audiologist for all concerns. Poorly trained audiologists (and we are working with a DOCTOR of audiology) - they do not take the initiative to fully "register" & "connect" the device during a visit - had to return 3 times to get it working. Website has minimal information and not enough troubleshooting information. This has not been one date of a bad experience but continuous problems for over 2 full months since the beginning of Nov 2022. This has been very frustrating for my mother, myself (I am quite technologically savvy) and our Audiologist.

If I could give a zero I would, £3250, for Phonax honestly not worth a quarter of the price, after 3 weeks charging case stopped working, Bluetooth won’t connect, aids never lasted full day, Everything that was in the box had faults after 3 weeks. Please avoid at all costs. Returned for refund which I got and couldn’t get out of Boots quickly enough.