PicturesOnGold.com Reviews 

I placed an order for a bracelet on December 9, 2025, for $62.40. As of January 27, 2026, the item has not been received. I have communicated with the company multiple times and requested a refund on two occasions, but I have not received a resolution. The company has cited third-party shipping issues; however, my purchase was made directly through this business. To date, I have received neither the product nor a refund. Based on this experience, I do not recommend doing business with this company
Interesting. After reading many of the other reviews, there seems to be a theme of blaming third-party shipping. After notifying PicturesOnGold.com that I would file a claim with the BBB, all correspondence ceased. Therefore, I filed.

Trustworthy - Fair Pricing!

Previous I rated this company 1 star and had a major complaint with the advertised merchandise and their customer service. Since my complaint my concerns have been addressed and resolved by upper level management and I am grateful. If I had not made such a public complaint I don’t think my issue would have been resolved. The piece of jewelry I purchased is beautiful.

I ordered a sterling silver cross pendent and a 1.5mm box chain to go with it. I loved it but after four months of wearing it, one of the box links of the chain broke. When I contacted them about it for a warranty replacement they said that they only cover that for the first month. Their website says "After one year from the date of delivery, repairs for damaged items will be evaluated for cost on a case-by-case basis, with applicable shipping charges." which implies that they cover it up to one year. I am very disappointed as I have only had the necklace for four months. They also want to to charge me almost half the cost of the chain for the repair.

Absolutely awful company. The quality of the necklace I ordered was terrible - it was extremely cheap material - looked like it came out of a gum ball machine -and they refused to take it back. I returned it for a credit and did not receive the credit despite numerous requests and inquiries. DO NOT ORDER FROM THEM

I am writing to be given a FULL refund. This entire process of receiving the correct medal that I have ordered and paid for is absolutely unacceptable. After speaking with "Mary" on Friday and being told that your company is waiting for the custom that received my medal incorrectly to be responsible for shipping the medal to ME is absolutely absurd and is extremely unprofessional business practice. What you are doing is shifting the responsibility of YOUR mistake onto the customers (both myself and this other customer) to correct YOUR mistake.
I have received nothing but the good old fashioned "run around" since this first occurred.
1) From the very beginning, I was told on the phone (by Christine) after IMMEDIATELY contacting customer service upon receipt of the wrong item (on Thursday 12/11 ), that the correct item would be shipped immediately, as I needed it by the following Tuesday (12/16). I was told that even though "you don't usually do this, it would be delivered by Sunday". Nothing was delivered and no communication.
2) I simply requested an upgrade to the next size medal for my inconvenience which seemed to stop the whole process of rectifying this situation dead in its tracks. I emailed with no response. Then was finally told days later that they were looking into it. Then was told days after that, that due to the high price of gold, that my request was denied. Fine, whatever. I've seen the quality of 14k gold that you provide and it's not definitely subpar.
3) Eventually, I was told that in order to receive my correct medal, I needed to send the incorrect one back. I pushed back slightly on this and said via email that I would return the medal once I received the correct one. I have no use for a personalized medal that doesn't belong to me. Received a return label via e-mail. Called and spoke to "Dinah" who assured me that once I returned the incorrect medal and the tracking showed that it was enroute to your business that I would in turn receive tracking for my correct medal to be shipped to me. Once I saw movement on the return medal tracking, I immediately emailed with the update. Nothing. Then, once I saw it was delivered to your facility (1/10), I emailed again (1/13). NO RESPONSE.
4) Called on Friday 1/16 and spoke to "Mary" who put me on hold to talk to the support team about my order. Finally, she came back on the line and told me that YOUR COMPANY is waiting for the customer that received my medal to SHIP IT TO ME. WHAT?!?!? Admittedly, I went off on Mary. This is absolutely unacceptable, unprofessional, and irresponsible of Sacred Medals to expect their customer to correct the company's mistake. Why are you giving MY PERSONAL ADDRESS to a stranger (and yes, my address will be on the return shipping label), potentially putting my family in danger?? How do you know this customer even has my medal still - maybe they pawned it or threw it away - regardless, that is NOT my fault or responsibility. Why wasn't I told to send the incorrect medal I received to the correct customer? Instead, I got the runaround. Unacceptable.
After all of this nonsense, it's safe to say I do not trust your company to make this right and I no longer want a product that was meant to be sentimental but is now tainted with such a bad experience.
I am demanding a FULL refund - no "remelting fee" as I've seen you charge other mistreated customers. I am demanding the full refund of $508.41 that was charged to my credit card.
I will be calling back again today to make this request over the phone, as well. Additionally, I will be leaving reviews with the BBB, google, and other review sites, that accurately reflect the treatment I have received. As a "small, family-owned" company, I'm sure you will want to make this right for your "reputations sake"
A VERY unhappy, and unsatisfied customer,
Marissa Voke

I purchased a personalized necklace in early December as a Christmas gift. The shipping notifications made no sense so I contacted them. I was told they’d fix the problem and that I’d get my order in time for the holiday. After getting no updates I kept contacting them and was assured multiple times it’d arrive in time. That never happened and I had to buy a different gift.

After the holiday I was very cordial and simply asked for a refund. THEY REFUSED!! They put all the blame on the courier, who they say lost my order, and only offered me store credit.

Excuse me?? I’m out the money I spent on this, the money for the replacement, the time I spent chasing you, which is to say nothing of losing personalized jewelry that included personal information with photos. The idea that I would volunteer for this headache again is nuts.

I’ve been going back and forth with them for weeks and they still accept no responsibility and won’t refund me.

My only recourse has been to file a dispute with my credit card company. I strongly recommend you avoid them!!

I ordered an engraved locket pendant from this company. It began to have to discoloration marks after about 2 months of wearing. I sent it in for a repair, since they have a life time guarantee on their jewelry. The customer service and replacement was prompt. Well after revive g my replacement after about a month the picture fell out of my locket. I reached out again and reported the matter. The customer service was poor this time around. It took days with a response and me having to reach out multiple times to get answer regarding replacing/repairing my item. I was told that I should wait until after the holiday season or I would not get my item back for several months. Well the holidays have passed and I reached back out a week ago and have not yet received a response.

Purchased personalized softball earings for our granddaughter. They arrived on time and we're wrapped for a Christmas gift. Opened Christmas day, but we're not taken out of the box until several days later. Once removed one earring the post was broken off and the other one was bent. We contacted customer service, sent pictures of damaged product. After several days the response was for $15 dollars plus shipping they would repair the earings. This is unacceptable. You pay good money for a product and they want you to pay for repair and shipping. Honestly they should replace the product and ship to me at no charge. I wish I would have looked at their reviews before even placing an order. Lesson learned. Do not purchase from this company and read all reviews, over 90% are defective products and dissatisfied purchases. By the way, when you try the numbers for customer service it goes to voicemail and then states voicemail is full. The only way we finally got through was by pushing extension for purchasing. Waste of time and money. Wish I could not have even rated one star!
UPDATE: I Received a call from a supervisor stating that my first response back from customer service was standard. After reading my review she wanted to contact me directly. I was promised a new set of earings. They arrived today and seem to be fine. I appreciate the accurate response and time to getting the damaged product replaced.

Service and product quality could not be worse. Huge scam! Do not order from them. They do not take returns at all even though they advertise that they do. I wasted $250 on a product that is complete junk.

Scam. I ordered an engraved medallion. It arrived not engraved. I asked for refund. They told me they have a no refund policy and have not offered a way to get refund.

Very disappointed for the money paid. The locket is very small, and the chain in the picture when ordered is the smallest chain I have ever seen.......but the picture does not depict that. Way way overpriced from what I received. I wanted something nice to remember my dog that had passed for my wife, and what I got was as substandard as you can get for almost $1,000. It is a total rip off.

Placed order on 12/8. Still have not received it as of 12/27. Was told it was an error with Amazon shipping and they would be sending a replacement immediately. I have called daily. Each time I was assured I would have it by Christmas. Finally on 12/24 I called and it still had not been shipped out. I told them to cancel the order and refund my money as I now had to go out on Christmas Eve and attempt to find a replacement gift. Called back on 12/26 and was told it was shipped on the 24th. I call bull on this as I told them to cancel the order after they told my it was not shipped. Asked for a return call from a member of management. Was assured I would hear back from them by the end of the day. Again the company had lied to me. Do not use this company.

my boyfriend ordered me a locket for our last christmas together before he’s off at boot camp and it is a mess. $200 for a locket that doesn’t even close. straight out of the box it was dirty and the clasp was damaged. how do you guys send out jewelry like this? this website is just a huge scam for people trying to do something sweet for their loved ones it’s sad. The photos on the inside, make him look like he has lipstick on and again it came completely filthy. it was supposed to be gold and has black streaks all over it like it was dragged across concrete and rubbed in dirt. will be refuting the charges since this place doesn’t like to do refunds or even attempt to acknowledge or help:))) every bad review just gets the same automated apology.

Ordered a double sided scapular medals set from "Pictures on Gold" Dec 16,2025, a Christmas gift for my husband. Paid extra $49 to overnite it to receive it before Christmas. Was delivered December18,2025 however medals were both one sided with flip sides blank. Called them on December 19, 2025, emailed pictures of the blank medals, they stated they would send replacement and assured it would be sent overnight. No email recieved advising the replacement had been sent. Called again December 22, 2025 was told there was no record that anything was sent. Again stated they would send a replacement. No email acknowlegement was received. December 24,2025 still have no replacement and no contact from seller for what was to be a Christmas gift. Called seller again but there was no answer to the phone. Customer service is non-existent with promisses made and no follow through.

I would rate this company lower if there were a lower rating. Complete scam. Their pics of products are misleading, and the jewelry is nowhere near the quality, size, or what they show in their photos online. The dimensions they post are misleading; they stated the crucifix was 1.4" in length, it's barely 1.25 which is a big difference. The 'chain' is almost a thread. Their refund policy is none...after looking through their website, they are calling this "custom" and non-returnable. I won't waste time chasing them and taking this as an expensive lesson. I was in a hurry for Christmas and failed to scrutinize them more closely...Then I found all of the poor ratings of people being so disappointed. Don't fall for them; avoid the loss of money and embarrassment.

I spent over $100 on a St. Michael pendant and the product I received looks absolutely nothing as advertised. It is a complete waste of money. I emailed them as soon as I opened the package because this was a Christmas gift for my boyfriend and I was truly shocked at how poor the quality was. They have ignored my 3 emails to rectify this issue. I didn't even ask for a refund, I asked for them to remake the pendant to have the quality they swear by and also advertise. This website is a scam and I highly recommend getting jewelry elsewhere. I could've gotten a much cheaper product for a quarter of the price. I am extremely disappointed.

I’ve had the worst experience with your company. I ordered a personalized charm for a very special baptism on November 18. It was lost in shipping. I’ve spoken with 2 different representatives on 2 occasions. Each confirmed it was lost. Each confirmed they would look into it and either call or email me how we would move forward. No one called me back. No one emailed me. I emailed you and no one responded. I have never given a company a bad review but your company has disappointed at every level. I have gone through the normal channels in trying to get this resolved. Your silence is deafening and duly noted.

I ordered a personalized fire department charm for my husband for Christmas. This is cheap and not as pictured. VERY disappointed and I wanted my money back, can not even discuss that though BECAUSE their customer service is as awful as awful as their product and I cant get a call back.

Michelle Curtin

Pictures on Gold is THE WORST! I placed a VERY EXPENSIVE order for 2 photo-engraved necklaces at the end of November, and received one email saying my order was placed, and another stating that my order shipped. In the "order shipped" email, there was a "Track My Order" link. Here it is nearing the END of December, and when/if the "track order" link is clicked it offers NO INFO beyond the date that the order was shipped - back in November! Since I want my order here in time for Xmas, I reached out via their website's "chat window", and spoke/typed with a rep. who BARELY spoke English, and took over 40 mins between responses - the last response, after I gave them my order number, never came, and I disconnected after an hour of waiting. I emailed them directly looking for ANY kind of update - no response. I tried calling their order telephone number - no help. So here it is, Xmas approaching, money spent/WASTED, and no info, or update, about when, or IF, I will get my items. Save your money. Stay away. I repeat, THEY ARE THE WORST!