PJ Outdoors Reviews 

We’ve bought our barbecue gas bottles from PJ Camping in St. Albans for years and have never had a problem before. Sadly, this experience has completely changed my opinion of the business.

After only two weeks and around four very small barbecues, our gas bottle was empty. We phoned PJ Camping to explain the situation and were told to bring the bottle back, which we did.

To be fair, they did check the bottle and tested the regulator. They quickly concluded that the regulator was working correctly and that there was nothing wrong with the bottle itself. However, from that point on, the attitude was essentially that the problem had to be someone else’s fault. We were told it could have been the barbecue, the hose, the way we were cooking, anything but the possibility that there was an issue with the gas they had sold us.

I asked whether it was possible the bottle had been sold to us only partially full. The person serving us admitted that it was possible, but despite that, the possibility was dismissed and no responsibility was taken.

The result?

We had to pay full price for another gas bottle after getting just four small barbecues out of the first one. Being told that two weeks was an acceptable lifespan for a bottle under those circumstances was astonishing.

What disappointed me most wasn’t that there was a disagreement over the cause, it was the complete lack of any goodwill towards a long-standing customer. Once they had decided the regulator worked, there was no interest in considering any other explanation, despite acknowledging that a partially filled bottle was possible.

After years of using PJ Camping, this experience has left a very sour taste. I’ll be taking my business elsewhere in future.

I placed an order with PJ Outdoors at the Camping & Caravanning Show in February 2026 and paid in full for Holawild equipment.

Over the following months, I received repeated notifications advising that my order had been delayed due to supply issues. Despite waiting patiently, I was never given a firm delivery date or any confidence as to when the products would actually arrive.

As my planned camping trip drew closer, I lost confidence that the order would be fulfilled in time. After several months of waiting, I concluded that I had no realistic option but to request a refund.

To be fair, PJ Outdoors did process my refund when requested, and I have no criticism of that aspect of the experience.

However, the only compensation offered for months of delays and inconvenience was a £10 voucher to spend with PJ Outdoors. Personally, I did not feel this reflected the level of inconvenience caused, particularly as it required me to spend more money with the same retailer after such a disappointing experience.

In my view, the biggest issue was not that delays occurred—supply chain problems can happen—but the absence of a firm delivery commitment and the prolonged uncertainty. Better communication and more realistic expectations from the outset would have made a significant difference.

Based on my experience, I cannot recommend placing an order for products that are not in stock unless you are prepared for the possibility of a lengthy wait and changing delivery estimates.

Went to the camping and Caravan show back February 2026 impressed by the Holawild stand and purchased a Sherwood 6 tent along with an number of other items. We were informed at the time there would be a lead time on some of the items and the order should be fulfill by mid April. After a lot of emails and chasing from us the order has still not been fulfill and we are now in mid June. The issue we are now having for the last few item is PJ outdoors and telling us the item will be sent by Holawild, while Holawild are telling us they should be sent by PJ outdoors. I understand and for me its not an excuse with everything thats going on in the world but come on guys sort it out. The whole experience of buy from PJ outdoors has been shocking and i wont be buying any other goods from them. All i would say to anybody just be mindful of the lead times they tell you as from our experience this will change.

I went to Sec in February and spoke to salesperson and I gave him the height of my autotrail f60 with side wind out awning, and enquired if the palma 260 would fit.
He advised yes, so after his advice I purchased one and had to wait till the end march for the awning the back legs didn’t arrive till the end of April, so when I first tried it i discovered it is to small in height, sales team were amazing, but they got this one wrong, I am out of the 30 day return window and plus I only tried this on 1st May, as it’s to short it leaves gaps at each side of Motorhome and is to small at van to peg in sides so it leaves gaps
There team got this wrong for me.

Donna & Olivia reached out to me and resolved this issue , can’t thank them enough very prompt service returned awning they
Refunded my money and pointed me in right direction

First of all my new tent has just arrived from PJ Outdoors and I absolutely love it. Yes there was some confusion in the order. This is a brand new for 2026 tent and 1-2 day delivery was offered in the checkout. Little did I know at the time that PJ Outdoors were waiting for stock from Kampa. That said the staff when I have enquired about the tent and its delivery have been extremely helpful.

Great service and advice, much better than blindly buying on the web and competitive pricing.

Bought 2 folding chairs from their tent show in Hare Hatch on a Saturday. We needed the chairs by the following Tuesday and they were delivered, as promised. Excellent service. Chairs very comfortable too.

They are very good at keeping you informed until your item arrives. If there are delays again you are informed. The item is always well packaged & I have never had a bad delivery.

good price and quick delivery

Hard to be positive when we are still waiting for items we paid for at the NEC show in February with you - yet it's now June. Having to chase for updates - very little information back with vague details on delivery and/or no ability to arrange a convenient date to be in for delivery. We spent alot of money with you - not good service at all.

I attended your display at hatch end, the lady was very attentive. As an inexperienced older camper I found her advice very supportive.

Awning was just what we were looking for and at a reasonable price. Purchased at NEC show. Took slightly longer to arrive than expected but well worth the wait.

Awning didn't fit as I had wanted, PJ exchanged for awning that fitted. There no quibble collected wrong one and delivered next day new awning. Excellent service, thank you.

A 3 month delivery schedule is too much and no communication until I sent emails asking where it was.
I have again sent an email today to request that the warranty period starts on delivery date not order date or 3 month warranty is lost.
As a customer this should have been automatic and not up to me to chase.

Fantastic customer service. Went in recently to get kitted out for a festival and can't praise Jordon and Mike enough. I'm not much of a camper, and they took me through everything I'd need with patience and expertise. Highly recommend.

Good company to deal with on the whole. However, they need to communicate better with the customer to advise of delays in delivery for whatever reason, even if it not their fault.

Purchased in February, delays with delivery with little communication until chased

Ordered windbreak at Caravan show NEC 2025. We was promised Faithfull we would recive it by the start of April, but the date was repeatedly put back. I informed it would be may now 4 weeks later, I informed the company we would be away on holiday but would be back by the 9th of May so could they forward it to me after that date. While in Cyprus on the 5th of May I received a email from DPD informing me it would be delivered on the 6th and that it could not be rescheduled. PJ Outdoors informed me that if I could not arrange with a neighbour to take it, bearing I'm in another country I may be left out side my front door.
Not a vert professional company to deal with.

Very disappointed the item I ordered was supposed to arrive end of March then got told another 3 weeks I phoned customer care who said it had came in and should be with us by the end of April
I phoned on Tuesday 6th may to cancel my order and left a message but noone got back
Amazing I have an Email from you today to say it is being delivered .

We had to exchange the awning we purchased as we ordered a low instead of a mid, PJ arranged the uplift and we paid the difference and the replacement turned up by DPD, great service and knowledgeable people to help you