Plaisio - Πλαίσιο Reviews 

Έχω κάνει 5 ηλεκτρονικές αγορές ωσ τώρα και ολεσ πήγαν όπως έπρεπε

I placed an online order for a laptop on 31 December 2025. Two days later, I was contacted by telephone and informed that the product was, in fact, not available. During that call, no apology was offered. I was simply told that the order would be cancelled and that my money would be refunded within two to three working days.
However, the refund was not processed within that timeframe. After more than fifteen days had passed without receiving my money, I contacted your company again, only to be informed that the refund request had not even been submitted. To this day, I have still not received my money.
There has been no acknowledgment of this serious mistake, nor any acceptance of responsibility for the inconvenience, stress, and financial uncertainty caused. I find this conduct highly unprofessional and contrary to basic standards of customer service.
I therefore request the immediate release of my funds and a written explanation regarding how this situation occurred. I also expect a formal apology for the way this matter has been handled.

I placed an online order on Tuesday 23/12 at 18:55 (EET). The very next morning, I got a call saying the product was unavailable due to “inaccurate stock availability.”

How is that even possible in 2025 when every product is scanned and tracked? Did you simply forget to reserve the item and sell it in-store instead?

And as if that wasn’t enough, I was told I can’t reuse the gift card for another online order, only in-store or via phone order. That’s impressive for a supposedly “tech-savvy” retailer heading into 2026.

I normally never buy from Plaisio. I only did because my company gave us a Plaisio gift card. Thanks for reminding me exactly why I avoid shopping there.

Took my laptop in for repairs Monday 8th it's the 22th and it's still in for repairs.

After cancelling two delivery appointments they called to inform me that the product was out of stock!

Ότι χειρότερο!

Παρέλαβα μια τηλεόραση η οποία εξωτερικά στην κούτα είχε ένα ελάχιστο βαθούλωμα και τελικά ήταν ραγισμένη. Έπειτα από επικοινωνία εβδομάδων το ΠΛΑΙΣΙΟ και η μεταφορική δεν έπαιρναν την ευθύνη και επειδή υπέγραψα την φόρτωτκη χωρίς επιφύλαξη ( που να γνώριζα ) δεν έχει βρεθεί και μάλλον δεν πρόκειται να αποζημιωθώ. Απαράδεκτο

Found a Black Friday product on the e-shop of plaisio. Liked the price checked the price on other shops also, it was good. Ordered it, checked the box for afternoon delivery, 5 euros extra price i say that's not bad...Date of delivery 25/11/2025 after 17.00. ok nice i will be home to receive it... 25/11 of morning no sms about the time of the delivery, ok maybe they will send it like that .. i get a message that my product delivered to spedeex courier... ohh i say f#ck. So no delivery. Next day i get a message from plaiso that now that you got your order the extra support will begin... i call at call center of plaisio big time of waiting ... yea we delivered to you yesterday ... who got my delivery ? a name that i don't know... Plaisio call center agent we will call you back.... still waiting...

Not even for 1 star rating, the worst experience, we received 4 times damaged fridge! We lost a lot of time and i suggest to dont buy anything from this shop not even to step in this shop!!! The worst shop in all the world.Customer service the worst experience in the world them dont have correct communacition between departments!!! We spend a lot of hours in shop as to find solution. We wait for 1 month to get fridge!!!

Τραγική εξυπηρέτηση πελατών σε φαινόμενο διαδικτυακής απάτης.μηδενικη αντίδραση,καμία ασφάλεια....και μάλιστα έλαβαν τα χρήματα 5 μέρες μετά την απάτη που ανακάλυψα άμεσα και ενημέρωσα αστραπιαία.εχει γίνει μήνυση και εναντίον τους έστω και αν από την τράπεζα Πειραιώς έλαβα κανονικά πίσω τα χρήματα μου λόγω ασφάλειας αγορών της visa.απαραδεκτη σαν επιχείρηση και ένα μεγάλο Χ.

Αγόρασα πρόσφατα τηλεόραση από το Πλαίσιο και η εμπειρία ήταν απογοητευτική. Η πρώτη τηλεόραση παρουσίασε πρόβλημα σχεδόν αμέσως. Την επέστρεψα, μου έδωσαν καινούργια συσκευή — και δυστυχώς, το ίδιο πρόβλημα ξανά!
Επικοινώνησα τηλεφωνικά για να ενημερώσω και να ζητήσω λύση, εξηγώντας ότι τη Δευτέρα χρειάζομαι οπωσδήποτε τηλεόραση για τη δουλειά μου (είμαι εκπαιδευτικός και τη χρησιμοποιώ για τα μαθήματά μου). Αντί να δείξουν κατανόηση, η συμπεριφορά τους ήταν ψυχρή και αγενής.

Είναι απαράδεκτο μια τόσο γνωστή εταιρεία να διαθέτει ελαττωματικά προϊόντα και να μην σέβεται τον πελάτη που πληρώνει και χάνει χρόνο, κόπο και εισόδημα.
Πλήρης απογοήτευση — δεν αξίζει τέτοια αντιμετώπιση κανένας πελάτης.

NEVER BUY FROM THEM

i have order something and they lost it and they refund after 14 days working days never order and pay front

Εχτές 18/9/2025 πήγα να μου παραδώσουν ψυγείο τύπου ντουλάπα και ήταν μεταχειρισμένο, χτυπημένο και βρώμικο εσωτερικά και εξωτερικά!!! Είναι απαράδεκτοι!!!! Αφού κάλεσα και έκανα παράπονο κατευθείαν, ούτε καν μπηκαν στον κόπο να με καλέσουν την επόμενη ημέρα και περίμεναν μάλλον εγώ να τους καλέσω. Πεταμένος χρόνος και πεταμένα χρηματα. Αφού δεν το έχετε με τις λευκές συσκευές γιατί ασχολείστε και ξεφτυλίζεστε?? Μόλις με χάσατε (και εμένα και την εταιρεία μου) από πελάτη. Κρίμα που έμεινα πελάτης σας για πάνω από 20 χρόνια

September 2025-I bought an expensive robot vacuum one week ago from their Kifisia shop. The vacuum was defective, and after spending hours of trying to understand how I can get it replaced (mainly due to the wrong information provided from their call center) I had to revisit the store to return the vacuum and wait for their decision... based on their policy I should have feedback within 48 hours, which I didn't... Lousy and rude call center reps as well. One week later, I have no vacuum and no update. Never again.

The company that considers my work, my free time and even my refrigerator purchase as a matter of “LIFESTYLE”!

Extremely disappointing experience with Plaisio when buying a refrigerator:
Repeated delivery delays and cancellations.
False promises instead of clear information.
Delivery of a damaged appliance.
No accountability – every phone call was with a different person, no solution provided.
Outrageous customer service: “I won’t tell you how to manage your lifestyle”, when I asked for a specific delivery time.

After my written complaint, instead of a proper apology, I received a so-called response: “we are sorry that this feeling was transferred” – a non-apology, putting the blame on how I felt, not on their actions.

For 4 times I had to defrost my old fridge (for recycling) and put it back in operation because delivery never happened as promised. Eventually I had to leave my workplace to accept the delivery at random, with no respect for my time.

This is not customer service, it’s harassment.
I cannot recommend Plaisio under any circumstances.

Χάθηκε η παραγγελία. Κάκιστη εξυπηρέτηση

I visited the Chania store and spent over an hour waiting for a simple payment via IRIS to go through. Although the company advertises that IRIS payments are instant, the staff insisted that the issue was with my bank because it was “evening” (!). My bank confirmed the payment was processed immediately and that the money was already held by the store.

Not only did I leave without the product I paid for (headphones for my business), but I was also treated with sarcasm by a staff member who told me to “just pay differently next time.” This is unacceptable.

At the end of the day, the store had taken my money, refused to provide the product, and offered excuses about accounting “not being able to see it” after hours. That is not how a professional business should operate.

If the payment is not released or the product delivered, I will escalate this matter to the authorities. Customers deserve honesty, respect, and proper service—not mockery and delays.

On 3/18/2025 I ordered a battery. The product was "available upon request". Two and a half months later, I had not yet received the battery. When I contacted them, they informed me that it usually takes three months (!!!). Three months passed, a few more weeks passed, no update. When I contacted them again, they told me that it had not arrived yet and I asked to cancel the order and get my money back. A month later, I found out that no refund had occurred. I contacted them again and they told me that there had been no refund but that I had a customer credit! I replied that I had neither requested such a thing, nor had they informed me of such a thing. They registered my request for a return, which is supposed to take place"within 14 days". Never again.

Καλη εξυπηρετηση πελατων στα καταστηματα.
Οσες φορές έχω ψωνίσει δεν είχα κάποιο θέμα. ολα ευκολα και γρήγορα

Μακριά. Αγόρασα ψυγείο , βγήκε ελλατωματικό και αρνούνται να το αντικαταστήσουν. ΑΠΑΡΑΔΕΚΤΟΙ

Η χειρότερη εταιρεία που έχω δει ποτε μου. Αναξιόπιστη με το χειρότερο προσωπικό. Οσες φορες έχω μπει στην διαδικασία να πάρω κάτι από το πλαίσιο κάθε φορά το μετανιώνω. Θα προτιμούσα να είχα δώσει τα διπλάσια λεφτά από το να ξανά περνούσα αυτό το χάος και την ψυχολογική καταπίεση. Απαράδεκτοι δυστυχως, η χειρότερη εμπειρία που είχα ποτε μου με κατάστημα. Τους έχω δώσει 3 ευκαιρίες, ποτε ξανά.