I had a planning meeting over the telephone three morning's ago which went well. The planner was extremely polite whilst also being informative. I obtained everything I wanted from the session and the... Toon meer
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Absolute rip off. How can £149 possibly be justified for a house holder application. The site is loaded with features which are aimed to be useful but are simply designed to look useful and actually s... Toon meer
Bedrijf heeft geantwoord
The planning advisor gave clear and valuable information regarding the planning rules for my particular structure and location. This allows me to make an informed decision on the next steps to be take... Toon meer
Bedrijf heeft geantwoord
I had a query to see if I was going to need planning permission (or not) for some roofing work. Conflicting thoughts from contractors wasn't helping. A call to a Planning Portal consultant proved to... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Trusted by homeowners, developers, architects, and planning professionals, Planning Portal receives over 95% of all planning applications digitally, streamlining submissions and improving communication with local authorities. Our goal is to simplify what can be a complex journey, making it easier to plan, apply, and progress with confidence. But we’re more than just an application service. Planning Portal is a central hub for planning and building guidance, offering clear, up-to-date information on everything from permitted development and building control to planning fees and appeals. Thousands of users rely on us each week to answer queries, clarify regulations, and support their projects, big or small. We’re committed to enhancing our tools, resources, and support services to meet the evolving needs of our users. Whether you're planning a home extension, submitting plans for a large development, or just trying to understand what’s allowed, Planning Portal is here to help. We believe in better planning through better digital services—bringing guidance, application tools, and support together in one place.
Contactgegevens
Verenigd Koninkrijk
- www.planningportal.co.uk
3,9
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83 reviews
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Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Planning meeting over the phone.
I had a planning meeting over the telephone three morning's ago which went well. The planner was extremely polite whilst also being informative. I obtained everything I wanted from the session and the transcript was with me the following afternoon.
28 oktober 2026
Review zonder uitnodiging
Clear and friendly advise.
The planning advisor gave clear and valuable information regarding the planning rules for my particular structure and location. This allows me to make an informed decision on the next steps to be taken.
27 oktober 2026
Review zonder uitnodiging
Antwoord van Planning Portal
Thank you for taking the time to leave us a review.
We’re delighted to hear that you found the advice clear and helpful, and that it has given you the information needed to make an informed decision on your next steps.
Thank you again for choosing the Planning Portal.
Excellent
Really excellent. We found this to be a very helpful call with a well prepared and knowledgeable expert who was really nice to deal with.
23 oktober 2026
Review zonder uitnodiging
Antwoord van Planning Portal
Hi Kevin, thank you so much for taking the time to share your feedback.
We’re delighted to hear that you found the call so helpful and that our expert was able to provide knowledgeable guidance and support. It’s also lovely to hear that you found them friendly and approachable throughout your conversation.
We really appreciate your kind words and thank you again for choosing the Planning Portal.
Excellent advice service
Excellent planning advice service and well worth the money. Ellie was really helpful!
12 oktober 2026
Review zonder uitnodiging
Antwoord van Planning Portal
Thank you so much for taking the time to leave us a review.
It’s lovely to hear that you found our service helpful and that our team was able to offer the guidance and support you needed. We really appreciate you sharing your experience with us.
Thank you again for choosing the Planning Portal.
Concise helpful advice
Concise, helpful advice based on good knowledge of regulation. Most helpful.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Planning Portal
Thank you for taking the time to leave us a review.
We really appreciate your positive feedback and are pleased to hear that you found our service helpful and that our team was able to provide knowledgeable guidance.
Thank you again for using the Planning Portal.
Absolute rip off
Absolute rip off. How can £149 possibly be justified for a house holder application. The site is loaded with features which are aimed to be useful but are simply designed to look useful and actually slows the process down - its quicker to just manually pay and submit by email. In the interest of my clients we will be avoiding this cost for the remainder of my 70 annual applications.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Planning Portal
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns with us. Feedback like this is important in helping us to continually improve our services and the offerings available through the Planning Portal.
The service charge supports the wider national platform and infrastructure, including the secure processing and routing of applications to Local Planning Authorities, as well as the ongoing maintenance, security and development of the Portal. It also supports additional services available through the Portal, including Building Control submissions with no additional service charge and three Householder Insight reports each month.
We appreciate that not every user will make use of all the features and services available, and we’re sorry that you do not feel the current service provides sufficient value or makes the application process easier for you.
We also recognise your comments regarding the usability of the Portal and the time taken to complete an application. We are continually looking at how we can improve the service and user experience, and your feedback will be shared with the relevant teams.
If you would like to discuss your concerns in more detail or would like further information about the service charge and what it supports, please contact us at support@planningportal.co.uk and our team will be happy to help.
Would highly recommend
Extremely knowledgeable, helpful and friendly
6 oktober 2026
Review zonder uitnodiging
Antwoord van Planning Portal
Thank you for taking the time to leave us a review. We’re pleased to hear that you found our service helpful and that our team was able to provide knowledgeable and friendly guidance.
We really appreciate your kind feedback and recommendation. It’s great to know that you had a positive experience with us.
Thank you again for using the Planning Portal.
Had struggled to get definitive…
Had struggled to get definitive decision as to whether I required planning advice and the online view didn't provide it.
Resorted to spending £75 on a phone call during which the advice was almost immediate
15 september 2026
Review zonder uitnodiging
Antwoord van Planning Portal
Thank you for taking the time to leave us a review. We’re pleased to hear that our Planning Guidance Service was able to provide the clarity you needed quickly.
We understand your frustration at being unable to find a definitive answer anywhere online before booking the call. While online guidance covers a wide range of planning questions, individual circumstances can require tailored advice, which is what the telephone service is designed to provide.
We appreciate you sharing your experience and glad you got clarity you needed.
Thank you again for using the Planning Portal.
Now way way too expensive!!
Now way, way too expensive for Householder applications.
I am a sole trader agent who makes about 60 householder applications per year. I have used the Portal since it started and was a free to use service.
I fully understand it is a private business/service that needs to make money to cover it's costs.
BUT, the service charge is now getting completely out of control.
In 2022, it was £28 per householder application. It then went up to £32, £64, £85, £91 and now £149.00.
What checks are there on it to stop this getting even more ridiculous.
Whatever service / developments the PP says it provides - to my clients, it is just a form filling exercise to get the application to the Local Authority.
Would people at the PP pay £150 for someone to apply for their car tax for them!!??
As good as the PP is, and it is very good, I am now completing PDF planning forms and emailing them to the LPA. They have to accept these and it does not take much more time to complete.
I am pointing this out so that the PP do seriously consider future rises because at this rate they will be charging £800/application in 4 years time.
28 september 2026
Review zonder uitnodiging
Antwoord van Planning Portal
Thank you for writing to us and for taking the time to explain in detail how the changes are affecting your practice.
Service charge
The Planning Portal operates a national service, and the service charge supports the wider platform and infrastructure required to operate and continually develop that service. Around 50% of applications submitted nationally are currently returned as invalid, so the service needs to cater for a wide range of applicants and agents, including those who need more support to prepare a complete application.
The platform fee supports a wider suite of services, including Building Control submissions with no additional service charge, three Householder Insight reports each month, which can provide useful information to support discussions with your clients, and the back-office systems that securely process and route applications to Local Planning Authorities in the way they expect to receive them. It also contributes towards the ongoing maintenance, security and development of the Portal.
We understand that not every user will make use of every feature, particularly experienced agents who submit applications regularly. We recognise that, for you and your clients, the primary purpose is to complete and submit an application, but the service charge supports the wider infrastructure and services behind that submission. We believe the service provides value across the full range of users and requirements, while appreciating your concerns about the cost.
Future charges and fee certainty
We hear your concern about the scale of the increases and your request that we carefully consider any future changes. While we cannot make a commitment about future pricing, we recognise the importance of affordability and fee certainty for professional users and their clients. We also understand that the cost has led you to choose PDF forms and direct submission to your Local Planning Authority.
We are continually looking at how we can improve the Portal and the services available to professional users. If there are particular features or improvements you would like to see, we would be very interested to hear from you at userresearch@terraquest.co.uk.
Thank you again for taking the time to share your feedback. We do value the perspective of experienced agents who use the service regularly.
Second service charge increase in 6 months
Great functionality on this platform but the latest round of service charge increases, coupled with the government’s significant hike in fees, is very unfair on the householder applicants who are now expected to pay almost £700 for an application that would have cost £238.20 (including service charge) a little over 3 years ago.
As a sole trader Architectural practitioner it is important to me to give my clients (almost all householders) cost certainty in advance and I am not sure if I can do that now as the fee is not determined until the point of submission. I pride myself in avoiding invalid applications not least because some local authorities have started levying an ‘administration fee’ for invalid notices. Do we really need to pay extra for the portal to run smart algorithms for us and be expected to pay nearly £200 for the privilege?
4 september 2026
Review zonder uitnodiging
Antwoord van Planning Portal
Thank you for writing to us and for the detail on how these changes are affecting your practice.
Government fee increase
The householder application fee is set by MHCLG, not the Planning Portal, and sits outside our control. That said, we do sympathise with the impact these increases are having on applicants and agents alike. Local planning authorities have for a long time been under-resourced relative to the volume and complexity of applications they handle, and fee income is a significant part of how that gap is addressed. Government's position has been that planning fees should move closer to full cost recovery, so that the planning system is not chronically underfunded and reliant on other budgets to subsidise it. We recognise this is little comfort when set against the cumulative cost to an individual householder, but we wanted to explain their wider reasoning.
Service charge
We commend the low invalid rate you achieve through your own diligence. However, we operate on a national basis and have to plan our service around national statistics, where around 50% of applications submitted are currently returned as invalid. The platform fee funds a wider suite of tools, including no service charge for Building Control submissions, three householder insight reports a month which will aid your clients, and back-office systems that route applications to LPAs in the way they expect to receive them, saving time for applicants and authorities alike. We believe this value stacks up. We are also continuously improving so if there is something you'd like to see please email us at: userresearch@terraquest.co.uk.
Fee certainty
We have created a fee guide which should help to determine the most common applications and their banding range. If you have specific questions about regular applications and which band its in - our support team would be happy to help: support@planningportal.co.uk
Very practical and helpful advise and…
Very practical and helpful advise and gave me the information I needed to make an informed decision
20 augustus 2026
Review zonder uitnodiging
Send spam emails with no opt out
This company is sending unsolicited mail from a noreply email address and there is no unsubscribe option.
No, I'm not interested in your product updates.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Planning Portal
Thank you for reaching out, we apologise for your experience.
This was a transactional service notification, it covered key updates affecting all Planning Portal accounts, so it's sent to every account holder to keep them properly informed. As it's essential account communication rather than promotional content, it doesn't carry an unsubscribe link as per national guidance.
We've noted your feedback on this, and will look into improving clarity of how to delete accounts if no longer needed.
If you have any further questions or concerns, please don't hesitate to email our support team: support@planningportal.co.uk.
Open and honest conversation
Open and honest conversation. Informative resulting in many hours saved by avoiding planning that is not required.
3 augustus 2026
Review zonder uitnodiging
Very nice person helped me submit the…
Very nice person helped me submit the application with ease and kindness
30 juli 2026
Review zonder uitnodiging
Great service and good value
I had a query to see if I was going to need planning permission (or not) for some roofing work. Conflicting thoughts from contractors wasn't helping. A call to a Planning Portal consultant proved to be money very well spent. Their advice was clear and concise. I would certainly recommend using their services if you have any uncertainty regarding planning permissions.
7 juli 2026
Review zonder uitnodiging
Very helpful and useful information
Very helpful and useful information. Thanks
26 juni 2026
Review zonder uitnodiging
It wasn’t the answer I’d hoped for but …
It wasn’t the answer I’d hoped for, but it was clear and definitive. Better to be an informed fool, than just a fool.
The chat saved me risk, unnecessary expense and conflict with my local planning department.
7 juli 2026
Review zonder uitnodiging
The process is made very easy
3 juli 2026
Review zonder uitnodiging
The person we spoke to was extremely friendly and helpful
The person we spoke to was extremely helpful and friendly, she answered all our questions and helped us put our minds at ease. The only thing that did annoy me about it all is the fact that we had to pay £72 just to be told that we actually didn’t need permission to do what we wanted and it was only a 6 minute call. But that was not the assistants fault at all. Would have been nice for them to say we shall refund you as permission wasn’t needed and it was only a very short call.
3 juli 2026
Review zonder uitnodiging
Simple straightforward advice to my questions about…
Simple answers to my quetions about solar panels and planning
1 juli 2026
Review zonder uitnodiging
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