Plantgiant Reviews 

Recently ordered from this new company and I was pleasantly surprised. The quality of the plants was much better than some of the bigger online competitors I’ve used - however, delivery does take a while and I wouldn’t order if I was in a rush to receive the plant. This seems to be quite standard with many online sellers, so I wasn’t surprised.

I ordered two plants from Plant Giant because they were a little bit cheaper than elsewhere. However, it soon transpired that it was going to take at least 28 days for the plants to arrive, as they order them in from abroad. They are then sent out a second time from their Essex depot. I wasn't able to wait that long, so I cancelled the order and bought the same plants from another retailer who was able to send them immediately. The communication and refund from Plant Giant was efficient but he was a bit rude when I cancelled.

This is an absolutely abysmal company to deal with. Zero customer service with no contact number, only email contact. My order stated delivery after 3rd September. Nearly three weeks from placing the order still no plants from this company. Contacted Karl via email, no shipping or tracking numbers only a shifting delivery schedule. Never as customer accept this abysmal level of service. Have now done a charge back via my bank, as merchant has failed to provide any evidence of shipping or tracking. My advice to anyone is never use Plant Giant as this business is either so poorly managed or run, or just an online work of fiction.

If I could give 0 I would. On the 19 July I ordered a Cornus kousa | 5 Litre Pot and had to contact a number of times before this was delivered 21August. I was awful - on openi g the leaves were brown, curled or dead - photos and video sent. You would NOT have bought if you saw this! I was told it it wd get better but I cd return at my own expense for a refund. The original box had to be cut so cannot be reused and the cost of returning a faulty item would have meant the refund wd not cover repurchase of a similar item. I see this is a new company but the item should never have been posted out - instead an email to explain what had happened and an option to cancel provided. Please use with caution- Pictures and video can be provided