www.plasticsheets.com Reviews 

3.482
•
TrustScore 3.5 uit 5

3,5

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Beoordeeld met 5 van de 5 sterren

It was a small order for some clear polished shelves that our local glass supplier could not do, so I was surprised when the order arrived early. Great choice of carrier as the delivery person was pol... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered custom sized 4mm toughen glass to use for aquarium lids. Although the order did take longer than I had hoped they arrived quickly once dispatched and very well packaged and fit perfectl... Toon meer

Beoordeeld met 1 van de 5 sterren

I’ve waited nearly three weeks for my sheets to be delivered , three phone calls and two emails unanswered ? Then when we came to stop the order they said we were too late , it was coming to us by DX... Toon meer

Beoordeeld met 4 van de 5 sterren

So it’s obvious from all the reviews that there are delivery issues and I had to chase up my order. They never answer the phone so don’t waste your time trying to. I raised an on line query with them... Toon meer

Bedrijfsgegevens


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3,5

Gemiddeld

TrustScore 3.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 95% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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3,5

Alle reviews

(3.482)

342 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

My first ever review-I ordered the 4mm…

My first ever review-I ordered the 4mm Clear Twin Wall Polycarbonate Sheet online and paid extra for express delivery. However, I received an email stating that the item was out of stock and would cause a delay in delivery. Despite my repeated phone calls and emails, I finally received the goods a month later. If you need your order delivered soon, I strongly advise against using this company.

24 april 2026
Review zonder uitnodiging
Logo www.plasticsheets.com

Antwoord van www.plasticsheets.com

Hi James,
I want to contact you to resolve the issues you are experiencing. Unfortunately, the review has been posted without any contact information. Could you please contact me and provide the order number?

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Beoordeeld met 4 van de 5 sterren

Great products although slow delivery

Great products with multiple availability. Only reason I'm not giving them 5 stars is because turn around time for delivery for my orders to reach me is very slow and should be quicker ideally.

4 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Truly awful company

Truly awful company, had order with them since 18/03/26, as of 21/04/26 no sign of it.
Emailed, and spoken to them countless times, very apologetic promise to get it shipped. Nothing happens, re contact, can’t leave a v mail as their system is full. No response from customer services.
Appalling customer service, total lack of customer care, communications is non existent.
I will be going back to PayPal to resolve.
DONT BUY FROM THEM. They don’t deserve to be in business.

21 april 2026
Review zonder uitnodiging
Logo www.plasticsheets.com

Antwoord van www.plasticsheets.com

Hi John,
We’re very sorry to hear about your experience and the delay with your order.
We completely understand your frustration. I’ve now arranged for your order to be dispatched today, and I will contact you directly so you have a dedicated point of contact throughout the delivery process. Reference 12000298560.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Beoordeeld met 5 van de 5 sterren

Really easy to use website.

Really easy to use website.
Wanted an octagonal design, simple !
Took around a week with basic delivery but very happy with the product.

2 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolutely shocking company and I will…

Absolutely shocking company and I will avoid in future. After spending £14 on different coloured acrylic samples I placed an order for two 3m acrylic sheet on the 7th April. They didn't delay in taking my £230 for the order! On the 14th April I got an email from Hayley informing the 5mm was out of stock but I could have the 5mm and to let them know. I replied to the email and asked why it had took them a whole 7 days to communicate this with me. I got an immediate response saying to use the ticket number in any correspondence. I was unsure if I my email had been sent so I sent a new email with the ticket number they provided. A few hours later I got a response.........the exact same email apologising for the 5mm being out of stock!
I have just spoken with customer services now on the phone and it was Hayley who answered. I asked her my question that I had emailed. She stated that the email from the stock department was only sent to her on the 14th and she immediately emailed me. I asked why they had left it 7 days and she had no answer. I asked when the 5mm was going to be back in stock and she replied that it had been discontinued!!!
Absolutely shocking service and customer service.
I have cancelled my order and asked for my refund.
I now have to shop again for this and my new kitchen is left unfinished due to their lack of care.

16 april 2026
Review zonder uitnodiging
Logo www.plasticsheets.com

Antwoord van www.plasticsheets.com

Hi Heather,

We’re very sorry to hear about your experience and fully understand your frustration.
This is not the level of service we aim to provide, particularly when you had already taken the time to order samples and proceed with a significant purchase. We sincerely apologise for the delay in notifying you about the stock issue. We can confirm the order has been refunded.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Beoordeeld met 5 van de 5 sterren

Great product

Great product. It's difficult to get single replacement windows without a high cost and after a hard search.
The Plasticsheet company are well priced, quick to supply and the sheets are delivered well protected.
Excellent experience.

13 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Farcical incompetence

The incompetence of this company is breathtaking! I ordered two sheets of polycarbonate cut to size plus one tube of StixAll sealant on 7th October. One month later and the order has still not been fulfilled correctly. Two sheets of polycarbonate cut to the wrong size and no sealant arrived. Kept waiting for an answer on the phone for twenty five minutes - tried to leave a message on their machine - it was full! Received a response to my email which eventually resulted in correctly cut polycarbonate but still no sealant despite having queried this 3 times. Eventually after one month, the sealant has arrived- NOT the one I ordered! No explanation as to why. How can they get so much so wrong?

7 november 2025
Review zonder uitnodiging
Logo www.plasticsheets.com

Antwoord van www.plasticsheets.com

Hi Sheila,

We’re very sorry to read about your experience and completely understand your frustration.
This is clearly not the standard of service we aim to provide. Supplying incorrectly cut polycarbonate, missing items, and then sending the wrong sealant after multiple follow-ups is unacceptable, and we sincerely apologise for the repeated errors and the inconvenience caused. I have contact you so we can resolve the issue.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Beoordeeld met 5 van de 5 sterren

Perfect replacement

After a little accident with my original shed window, I ordered a replacement that was cut to size, it arrived in good time and in perfect condition and fitted exactly, I couldn't be happier with my purchase.

18 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Late delivery and missing items

Bought a range of cut plywood with express delivery. There was no confirmation of delivery times and I was ghosted by the business. After asking for a refund, it turned up the next day - 1 week late and missing one of the size sheets I ordered. Still no answer from the business. AVOID.

10 april 2026
Review zonder uitnodiging
Logo www.plasticsheets.com

Antwoord van www.plasticsheets.com

Hi Dan,
We are sorry to hear about your experience and sincerely apologise for the issues with your order.
This is certainly not the standard of quality we aim to provide. Receiving damaged and incorrectly sized plywood is unacceptable, and we understand how frustrating this must have been—especially with the impact it’s had on your project timeline.
I have contacted you to confirm the replacement details.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Beoordeeld met 1 van de 5 sterren

Unacceptable - AVOID!

Unacceptable. Don’t waste your time or money.

This has been my worst experience. The quality is ZERO. The plywood arrived scratched, with holes, and completely unusable. I requested 60 cm, but they delivered 62 cm — totally wrong and useless for my project.

On top of that, this caused delays in my work and affected my ability to deliver on time.

I am still waiting for my full refund of £97 after all these inconveniences.

Very disappointing service. Avoid.

23 maart 2026
Review zonder uitnodiging
Logo www.plasticsheets.com

Antwoord van www.plasticsheets.com

Hi Sony,
We are sorry to hear about your experience and sincerely apologise for the issues with your order.
This is certainly not the standard of quality we aim to provide. Receiving damaged and incorrectly sized plywood is unacceptable, and we understand how frustrating this must have been—especially with the impact it’s had on your project timeline.
I have contacted you to confirm the replacement details.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

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