woodsheets.com Reviews 2.169

Originally I spoke to a sales person, Ian, he was very helpful over the phone and encouraging about their product quality.
I ordered a large amount birch ply (grade B/BB) on 27 March 2026. I was advised 3-5 days for delivery. This was over Easter so I gave the company the benefit of the doubt given holiday time. I began contacting them to chase my order. I sent multiple emails and was given false delivery dates. I spoke to someone who said that in their terms and conditions they can take upto 30 days for delivery. I received an invalid shipment tracking number. I found a contact number for Chris who assists with online complaints and messaged him. I did not want to post a complaint without trying to resolve firt. He was responsive and few days later my wood has arrived (25 days after ordering) via DX overnight delivery.
The wood is extremely poor quality. The edges are rough cut with splitting into the wood. The corners have been battered. The wood is unfinished and I ordered Matt laquer which has not been completed.
I have tried calling the company numerous times today, unable to get through and have emailed customer service/ contacted Chris with no response.
Do not order from this company.
I wish I had dug deeper into the reviews before ordering from this company.

One of the worst companies I have ever bought from. I am still waiting for my order after 5 weeks. I have chased multiple times and they keep saying it’s with the drawing team and someone will check and call me back. No one ever does, the customer service is appalling.

Ordered a sample for wood shelves, sample looked great so I placed a big order for 3 huge boards.

The boards arrived in 3 weeks, not made to spec, low quality wood and not lacquered.

Contacted customer support and they arranged a second set of wood sheets to be made and sent out.

The second set were also not made to spec, not lacquered, and the wood was very low quality with scuff marks and chips. Contacted Customer Support again and its been 2 weeks and they're messing me around ignoring me then saying they'll arrange collection & refund then ignoring me for a week.

They'll take your money, not deliver what you've paid for, and ignore you afterwards.

Having read some bad reviews of this company after I payed for my cut plywood I was a little apprehensive. I decided to collect my order to save on shipping costs as they are not far from me. The unit they operate from is a little rough and ready but I had absolutely no problems with my product. The price was great it was done very quickly and the quality was spot on. Absolutely no complaints from me.

I ordered a sheet of 6mm moisture resistant MDF, measuring over a metre in width and 62 cm in length to patch up a hole left by a broken pane of glass in a kitchen door. I wasn’t too bothered about when it would be delivered , so I just chose the Economy delivery time and it arrived a fortnight later. The product was well packaged and delivered by Yodel in the 2 hour timeframe they’d said it would.

I placed an order 31st March for a single small table top, expecting delivery between 3-7 working days. Received initial order and invoice emails promptly, then nothing!

Customer service emails are unhelpful responses, and always arrive 2 minutes before they close at 5pm, presumably to avoid having to deal with immediate replies. After waiting for 10+ mins on hold during phone calls, they just slam the phone down as soon as it rings, and at any hour of the working day! Appalling behaviour.

Ive needed to constantly chase or escalate things to receive any communication. There is no sign that they have even started this job. It is not the experience clients should have to put up with.

It's all too late for the campervan conversion project now, so today i decided to complete and send the cancellation form before the order enters production and is despatched to save us all expense! Despite their advertised 'cancel' contact address being incorrect on the website (it just bounced back), i managed to get it to a Hayley in Customer Service, for her to just completely ignore it in her reply! Disgraceful!
Update, Hayley emailed me stating they have '30 days contract' to complete the order and will not cancel it. I replied stating i never saw this 30 day clause, nor can i find it on the website, order confirmation or invoice! Had i seen it i would not have ordered it as i need within 10 days. These people are not just incompetent, but possibly outside of consumer law, and i am now going to contact my credit card company for advice. I clearly wont be getting a refund! PLEASE DO NOT REPEAT MY AND MANY OTHER REVIEWERS MISTAKE, NEVER USE THIS COMPANY.

Ordered 8 sheets of 3mm mdf for a diy project . Ordered on 05/04/2026 and arrived 15/04/2026. I live in the Outer Hebrides and am grateful to this Company for posting them here as too many won’t. Sheets arrived very well packaged , good quality sheets and exactly what I wanted and ordered. Sizing exact. Will now order more with no concerns whatsoever. I have read the negative reviews but honestly my experience was 100%

I wish i had read the reviews before placing the order. They had the cheek to charge me for express delivery and here i have 2 weeks after placing an order and still waiting. Losing count of how many times i've chased them now

Quick delivery, perfect dimensions. Looked great

Good quality and price, I ordered 4 custom sized plywood boards. Dispatched quickly - the only thing that lets them down is using yodel who failed to deliver 3 times despite me having to take time off to wait in all day and by the time it arrived I’d had to source elsewhere.
14000122664

I was desperate for a speedy order as I was short of
prescription medicine. My little Welsh Village has no
shops or Chemists and I was staying in so as not to miss
the delivery. Woodsheets delivered with emergency haste. I am building a model railway track and needed
the wood sheet for its baseboard. Many thanks.

This is the second time I've sourced a melamine shelf or panel from Woodsheets.com The quality is excellent: much better than I could craft myself. Not cheap, but worth it. It took about 6 days to manufacture them, and about 3 days for the courier (which also isn't cheap) to deliver them. Royal Mail only narrow the delivery time down to 9am - 5pm, so they came while I was in the shower. They left the product on the step in full view of the street. I installed the latest panel today. It's perfect. 14000123717

Paid for express delivery based on a specific delivery date. That date came and went — the item hadn’t even been manufactured.

Requested cancellation multiple times before dispatch. Completely ignored.

Customer service responses were copy-paste, contradictory, and tried to rely on “custom item” excuses instead of taking responsibility for missing the agreed delivery timeframe.

It felt like talking to a brick wall.

Now being told they will dispatch anyway despite clear cancellation requests.

Avoid. If anything goes wrong, don’t expect it to be fixed.

there was a problem with the size of wood and they sorted it out and sent a new piece free of charge the girl in office was very helpful and sorted it quickly

Excellent service and all well packaged ensuring sharpness on the corners.

It takes a lot for me to write a negative review, but this is genuinely the worst company I've ever dealt with.


I placed an order over 2 months ago with specific cutting instructions. To make sure everything was clear, I also sent an email and left a voicemail to confirm the measurements, and received an email reply saying that this was no problem. When I received the order it had been cut incorrectly. I contacted them to explain the issue, and they agreed to redo the job at no extra cost.



Over 2 months later and there is no sign that they have even thought about starting this job. Every few days I call for an update and it feels like starting the conversation from scratch each time. I'm given excuses such as "needing measurements" that I've already sent over multiple times, or that I need to speak to a specific person who happens to be busy every time I call and is apparently going to call me back when they are free (yet to receive a single call from this company). I'm then assured that the job will be started "first thing tomorrow", only to hear nothing until I call up again. Rinse and repeat.



It's too late for the project I was working on now so I've just requested a refund. Dreading how long I'm going to be chasing this.

Completely apathetic company with no regard for clients, extremely poor communication and organisation. Honestly like a caricature of a bad company. I wish I'd checked trustpilot earlier and seen the reviews. AVOID AT ALL COSTS

Good professional, quality service. Best value for money and product availability I could find online.

Ordered wood to specific size to replace existing piece. Good choice of woods and finishes. It precisely. Delivered as promised

Terrible experience. My order came incomplete. From the 7 boards I ordered and paid for, only 3 arrived, one was damaged due to poor packaging. I have been chasing them and sending emails, trying to see if I get a refund because the remaining boards have never been sent.
I wish I had read the reviews prior to my purchase.

Very happy with product & delivery