www.plunger.uk.com Reviews 

just like the staggeringly high percentage (82%) of negative reviews left on here for plunger.uk.com i’ve another to add to the tally… how i wish i’d looked here first!
after taking initial payment (job unseen) it’s down hill all the way. their work is shoddy, they don’t keep to their word, and vanish before finishing the job (though fully paid). all attempts to get them to rectify problems have been ignored / failed. and now they’ve blocked my number. complete charlatans. they (Stuart Hall & Co) should be sat in a bath of cold water and bared from trading ever again

Came out very quickly the first time, charged £300 to clean out the boiler, which took less than 20 minutes so not sure why it cost £300. Reassured us that this would fix the problem. Less than 4 hours later, the boiler started showing the same issue and has got steadily worse since. Have called multiple times and been told someone would come and fix it. No one has showed up (3 times now). Refuse to discuss it, refuse to come and fix it, refuse to offer a refund, now blocked our number.  We had to borrow money to pay for this fix and we're going to have to borrow even more to pay for the fix/the actual problem. Please don't waste your hard earned money on these people - Pay a bit more for a reputable plumber, it'll cost you less in the long run. 

Please avoid this company at all costs. I had a boiler leak called them
Out they told me I needed a new boiler costing over 2grand, I went ahead and purchased and paid them
To fit it. The boiler has never worked since they installed it. I have a baby who was 5
Months old at time of installation, 9 weeks later and we are still without hot water. I’ve called them everyday for the last 9 weeks they keep telling me someone is coming out and no one turns up. I have no had to contact another company to come and look at it, they told me plunger had wired it completely wrong and blown the insides of the boiler. They’ve left a young baby without hot water for over two months and don’t care. I am now having to take legal action to recover costs. Please avoid

A gas leak was discovered by octopus energy fitter on a new meter , so I called this plumbforce and they've sent a so called "gas safe engineer " they've tested my gas hob and boiler and told me I needed a new gas line from the meter outside to the back of my flat , costing a massive £6000 which they quoted me in writing , I wasn't happy with this so I called another gas safe engineer from SGN and found a leaking connection on the back of my gas hob which was fixed under £60 , plumbforce charged me £185 for their misleading investigation knowing that they were ripping me off for a fix costing thousands which I didn't really need , I tried to get a refund but but a very rude character on the phone told me to basically get lost , i am now considering taking legal action against these cowboys, i wish i had read all these negative reviews before calling them , avoid them at all costs

If I could give no stars I would. Booked a plumber for a tap replacement for fixed price as per website. He turned up early which was fine but then after he asked the price I was quoted found an excuse to go to the van then came back whilst speaking on the phone and picked up his tools and just left and didn’t come back. Didn’t say why he was going, no explanation. Called the office multiple times to see what went on and whilst Scott was friendly he didn’t call me back or apologise. Wasted my time and theirs - if you don’t want to do the job just tell me. Avoid them at all costs, I wish I had read the bad reviews before booking. Lesson learnt.

They came , assessed the cost for the repair , asked for a 50 % deposit , the work was never carried out , they never refunded the deposit, the case is progressing to the small claims court avoid at all costs

They came to my house and in less than 15 minutes told me that they needed to replace two parts and quoted me £800. They come and replace the parts to let me know that something else is the issue and try to quote me more money!!! I got a third party to test the parts that they took out and they are completely FUNCTIONAL and even better than the cheap ones that they replaced them with. I asked for a 50% discount and they blocked my number! DO NOT USE THEM AT ALL COSTS

My experience is similar to most of the reviews for this company. I had a boiler that stopped working. I called them and a young engineer- named Marcel (or Anthony) arrived with an attitude of an expert. He stated that the boiler is ''done'' and needs replacing or if I wanted to repair it would be the main heat exchanger. He quoted around £1000 for the repair and I made the mistake to pay upfront £547, so he can ''order the parts'' as he said.The earliest he could do it would be in 3-4 days. In the meantime I managed to fix the boiler by just replacing a part costing around £50... Since Monday 1st of July I have been trying to get my money back and Scott initially promised to refund me but that never happened. Two weeks later he changed his story and said that Plunger did not receive any money so I will have to liaise with the engineer - Marcel. I believe this company should be shut down, the only thing they do is finding people in despair and convincing them to hire them for a job that either is not required or it is overpriced anyway.

I had an awful experience with this plumbing service. They were supposed to arrive between 11 AM and 1 PM, but by 1:30 PM, there was still no sign of them. I contacted the office, and a gentleman named Scott assured me they would call within 15 minutes.

That call never came.

Instead, I had to call back nine more times before the plumbers finally showed up. This was incredibly frustrating and unprofessional.

When they finally arrived, they inspected a small leaky tap and quoted me an outrageous £275 + VAT to replace the cartridge. I declined the service, as the price seemed excessive. This is when Scott, the office representative, became quite agitated and insisted there was a callout charge, despite the website clearly stating there is no such fee.

This company is a total scam. They are unreliable, overpriced, and do not honor their own advertised policies. Save yourself the hassle and money—do not use this service.

The replacement of a boiler pump costed me 830 pounds. When they gave me the rate I had to insist to find out how much of it was the cost of the pump itself, and how much would be the cost of labour. They said the pump would cost 400 pounds, and that this was a long and complicated job, and that this was a one-off rate. The job was done in just over one hour. So this turned out to be an insanely expensive and totally unjustified rate. I will never call them again in future. I would avoid.

Con company, sent an unqualified youngster to investigate pipe noise, wasted time opening the boiler, stopping the water etc, and didn’t solve the problem. Charged £275 deposit claiming a new tap was needed for a total cost of £550 to be fitted next day. Took cash but no receipt. Turned out to be nothing to do with the tap, we simply had to replace the dishwasher aquastop hose which we did ourself. Plunger were rude, no help at all and a complete fraud and RIP OFF and have stolen our money. Avoid, how they are in business is beyond me.

Horrendous experience with this company! Booked but they never turned up! I called a few times to try and find out what was going on and then they started ignoring my calls.

hahahahah what a joke of a company timer of a boiler cost 45 pounds for the enginer (donkey) told me that the expenses would cost 290.00. plus the call out fee

i fixed it thanks

ABSOLUTELY STAY AWAY!
Reported to trading standards and going through court to get my money back.
Called out for no hot water. Engineer came a day late and late for the appointment and said it the boiler was cracked and needed to be entirely replaced, no other solution. He quoted my £3000, but good news was he would have it installed 2 days later. I felt I had no other option but to accept and had to pay 50% upfront. We then noticed once he left he had caused a leak damaging the floor. Did not come to install 2 days later, or 7 days later, or 3 months later. Always excuses and suddenly stopped answering. Basically ran away with my money! Now had another person look at it. All it needed was a new temperature probe (£15) and a new T&P valve (£35). Job done and all in working order. Very shady and dishonest people, multiple companies registered with all the worst reviews you can think of.

Worse service I've ever used, asked the office to book for after 4 as the job was in my heavily disabled mother s house and she wanted me there, 2 scruffy large men turned up at 12, upon answering the door my mother was very frightened, she informed them she booked it for 4 and the guy told her it was now or never because he wasn't coming back at 4, so she was pressured to let them in, he took the cover off her boiler created a leak and then told my mother there's a leak and she needs a new boiler which would cost £3500, she could not afford this on her pension so he said bye and left, they were in the property for exactly 10 minutes, charged her £94 and made her boiler worse!! I then called to complain which i did,on which I was told I would be called back to discuss and I'm still waiting it was 3 days ago. DO NOT USE THIS COMPANY!!!

PLEASE PLEASE DO NOT USE. Report this scam company and get them taken down.

As many people said already: you might not have a great experience. They charged me £2200 for a cylinder replacement, I estimate that to be about £600 more than the market price, also keeping into account it was an emergency. They were reluctant to give me proof of warranty of the new boiler. I finally got proof that the product was registered, but not using my email, so I had to call the product manufacturer to get my warranty. Unpleasant and confrontational to deal with. On the plus side: they do react quickly and they installed a good product

I have called this company various times, they’ve not returned my calls. They have scammed me out of £460 and still did not fix the heating problem. Instead they decided to put an expansion vessel on the boiler which didn’t need it and serviced the boiler. No invoice was sent. No Breakdown was sent, eventually I got a piece of paper through telling you what I’ve paid. Very very poor Customer Service and whoever they send out to do the jobs do not know what they are talking about and charge a lot of money. When they had somebody return they wanted to charge £1000 for fixing the heating on top of the £460 turned out. It was just a thermostatic valve which had a bit of limescale that needed replacing Do not use this company!!!.

I’m very disappointed with this company, two parts: they came to my address showed concern and professionalism to begin with. Payment made in two parts. When asked for the payment receipts on numerous occasions was ignored. Was promised photographs and information from the installer and again no response. Highly disappointed with the after care shown. Quick to respond regarding payment and very alert. But after the job was completed you will receive silent treatment. Please be AWARE. So hard to recommend, so stay away. Approach a different company who will treat you with respect from the start to finish. I rest my case. 😡😡

WORST EXPERIENCE EVER. VERY UNPROFESSIONAL. AN APPOINTMENT WAS MADE FOR 9-10AM NO ONE SHOWED UP. CALLED THE COMPANY, THEY LIED TO ME SAYING THE ENGINEER WAS ON ITS WAY. THEN THEY STARTING DECLINING MY CALLS. VERY VERY UNPROFESSIONAL. DO NOT RECOMMEND ANYONE TO USE THEIR NO EXISTENT SERVICES.