Phoned Plus Heat for a quote, Chole answered and was very helpful in answering my questions. She sent me the terms of service by e-mail, which I went through and after reading them I decided the pr... Toon meer
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Lees wat reviewers zeggen
My experience with Plus Heat was most favourable. The engineer was on schedule and polite. He removed his shoes and serviced the boiler. He also went beyond his brief and helped me with a small leak... Toon meer
Unable to judge quality of service as I have not yet had a confirmation of service date beyond 25OCT2026. I have already sorted the annual standing order via my bank but I have heard nothing back from... Toon meer
We had our Boiler serviced with Plus Heat. The service engineer arrived on time, he actually called us before our appointment time, which was reassuring. When he arrived he removed his shoes and we b... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.
24-Hour Response Time Guarantee
Have an engineer on site within 24-hours of reporting your issue
Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.
Contactgegevens
27 Old Gloucester Street, WC1N 3AX, London, Verenigd Koninkrijk
- 0808 164 2892
- info@plusheat.co.uk
- www.plusheat.co.uk
4,6
Uitstekend
18K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
David was very clear and helpful
David was very clear and helpful. He made sure information was correct and everything was set up. He was very pleasant to deal with.
16 oktober 2026
James was first class
16 oktober 2026
Straightforward System and Efficient Service
It was easy to request a boiler service online and the engineer was quick and efficient. On the day of visit I got live updates on where my engineer was, and he rang to give an indicative arrival time.
16 oktober 2026
Review zonder uitnodiging
Terrence was fantastic!
Terrence was fantastic, knew what I wanted and got it done quickly. Very happy indeed!!!!!!
15 oktober 2026
Great customer service
Great customer service. Easy to set up and good value. I haven't actually required any service just yet but I am pretty sure they will deliver as they promised.
16 oktober 2026
Friendly and professional service from…
Friendly and professional service from Samantha
7 oktober 2026
Excellent customer service
16 oktober 2026
Satisfied with the Platinum Landlord Cover
I purchased PlusHeat's Platinum Home Emergency Maintenance plan for my rental property. I haven't needed to make any emergency claims yet, so I can't comment on their claims process, but I wanted to share my experience with the annual boiler service and Gas Safety Certificate (CP12), which are included in the plan.
I had to reschedule the initial appointment because the assigned gas engineer was off sick and no replacement was available that day. While that was a bit inconvenient and didn't feel entirely professional, the rescheduling process itself was straightforward.
When the engineer did attend, he completed both the boiler service and the CP12 in the same visit, which was very convenient. The certificate was emailed to me promptly afterwards. Overall, despite the initial hiccup, I'm satisfied with the service I received from PlusHeat so far. The combined service and quick certificate delivery were exactly what I needed as a landlord.
14 oktober 2026
Calvin sorted my issue regarding…
Calvin sorted my issue regarding payment and corrected the plan.
13 oktober 2026
Very Disappointing Service
Very Disappointing Service – More Interested in Selling Cover Than Helping Customers
When my boiler broke down, PlusHeat initially refused to cover the repair under my policy and charged me £79 for a call-out. Only after I carefully reviewed the policy and escalated the matter did they refund the charge. What was particularly disappointing was their complete lack of apology for the inconvenience caused.
When their engineer eventually visited, I was given an estimate of £564.21 for the repair. PlusHeat then refused to proceed, claiming the boiler was beyond economical repair and recommending that I buy a new one.
Not convinced, I contacted the boiler manufacturer directly. Their engineer diagnosed and fixed the ignition fault at a negligible cost, proving that an expensive replacement was unnecessary.
This experience has left me extremely disappointed with PlusHeat. They seem happy to sell cover and collect regular payments, but when customers actually need help, the service and support fall far below expectations. I would strongly advise others to think carefully before choosing their cover.
10 september 2026
Antwoord van PlusHeat
Hi Arvind,
Thank you for taking the time to share your feedback and we are sorry to hear that your experience did not meet your expectations.
We attempted to contact you this morning to discuss your concerns directly but were directed to voicemail. We would welcome the opportunity to speak with you and address the points you have raised.
We note that our maintenance department was in contact with you throughout the process and we are pleased to hear that the issue with your boiler has since been resolved. We have also recently attended your property and completed your annual boiler service successfully, and we hope this went smoothly.
We take all feedback seriously and we are sorry that your experience left you feeling unsupported. We would always encourage customers to contact us directly so that we can look into any concerns and work toward a resolution.
If you would like to discuss anything further, please do not hesitate to contact our team on 0808 164 2892 or by email at support@plusheat.co.uk. We would be happy to help.
Kind Regards,
Sean
The PlusHeat Team
Emely was great at her job
Emely serve me over the phone and was very helpful. She was very courteous and professional. I’m happy to say that it cannot be any better.
15 oktober 2026
Positive review for PlusHeat
After receiving appalling service from my previous boiler and plumbing company, I decided to switch to PlusHeat, and I’m pleased with my decision so far.
I arranged my boiler service in advance and was given a choice of dates. PlusHeat honoured my first available appointment, which was great. The only slight downside was that I couldn’t book a specific time slot, and although the engineer was supposed to call an hour before arriving, I didn’t receive a call. However, he apologised and explained that there had been a glitch with his phone.
The engineer was very pleasant, polite and professional, and overall I’m happy with the service I’ve received so far. It’s a positive start, and I’m hopeful that my experience with PlusHeat will continue to be a good one.
12 oktober 2026
Review zonder uitnodiging
Everything was explained and double…
Everything was explained and double checked that I was happy with the plan
Staff were very efficient and professional
11 oktober 2026
Comprehensive and efficient.
Comprehensive and efficient service at time appointment was booked.
15 oktober 2026
Excellent team
Excellent team. Always responds quickly. Listens and helps efficiently.
Arranged my boiler service. Happily changed dates without any fuss.
15 oktober 2026
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