Outstanding Concierge Service – Thank You, Taj! I would like to take a moment to recognise Taj, our wonderful concierge at Wallis House, Great West Road. Taj is genuinely one of the nicest... Toon meer
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Lees wat reviewers zeggen
In the three years we’ve been at Wallis House Taj and Anthony have been consistently helpful and cheerful, significantly improving our experience here. They are a great team and work well in concert.... Toon meer
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An absolutely amazing experience. Honestly this venue makes you feel like you are abroad with the people representation top notch and the facilities immaculate. Massive compliments to the staff espe... Toon meer
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I would like to complement Mariola our cleaning cooperative who is very dedicated, always working hard, with a big smile in her face, keeping Viola House spotless, tidy and organized. She’s also very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over POD Management
Geschreven door het bedrijf
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Geschreven door het bedrijf
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contactgegevens
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, Verenigd Koninkrijk
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4,6
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Alex on the concierge desk at KRP was…
Alex on the concierge desk at KRP was extremely efficient in re-organising our sprinkler and windows inspections, keeping me fully informed about the changes and new times as requested.
Michael Robinson, Hampton House
2 augustus 2026
Antwoord van POD Management
Thank you for taking the time to leave us such a wonderful review, Michael.
We are delighted to hear that Alex provided such efficient support in coordinating your sprinkler and window inspections. Keeping residents informed and ensuring appointments are managed as smoothly as possible is a key part of the service we strive to deliver, so it's fantastic to know Alex was able to assist and keep you updated throughout the process.
Your kind comments will be passed on to Alex, who I'm sure will be pleased to receive your recognition.
Thank you again for your feedback and for choosing to share your experience.
Kind regards,
POD Management
I just moved in
I just moved in, and Ronnie from the concierge is really helpful, cheerful and friendly! He helped me sort out a lot of admin bits and pieces, all with a smile. It was a great start to my new flat!
30 juli 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Ronnie made such a positive first impression and helped make your move-in experience a smooth one. Providing a friendly welcome and supporting residents with those important first steps is exactly what our concierge team strives for, so it's wonderful to know Ronnie's helpful and cheerful approach made a difference.
We'll be sure to pass your kind words on to Ronnie, who will be thrilled to receive your feedback.
Welcome to your new home, and we wish you every happiness there!
Kind regards,
POD Management
Actually try to improve things 👍
27 juli 2026
Antwoord van POD Management
Thank you for taking the time to leave a review.
We're really pleased to hear that you've noticed our efforts to make positive improvements. Continuous improvement is something we take seriously, and feedback like yours lets us know we're moving in the right direction.
We appreciate your support and look forward to continuing to enhance the experience for all our residents.
Kind regards,
POD Management
Helpful
Helpful, responsive staff. Resolved my query quickly. Very easy to deal with.
30 juli 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you found our team helpful, responsive, and easy to deal with. Providing prompt and efficient support is something we always strive for, so it's wonderful to know your query was resolved quickly and to your satisfaction.
We really appreciate your feedback and thank you for choosing POD Management. Should you ever need any assistance in the future, we're always here to help.
Had to speak to Jerry today and he…
Had to speak to Jerry today and he couldn’t have been more helpful. Excellent service!
30 juli 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Jerry was able to assist you and provide such excellent service. We pride ourselves on delivering a helpful and positive experience, so it's wonderful to know that Jerry went above and beyond to support you.
We'll be sure to pass on your kind feedback to him. Thank you again for your support, and please don't hesitate to reach out if we can help with anything else in the future.
Antwoord van POD Management
Thank you for your wonderful review.
We're delighted to hear that you found our team knowledgeable, professional, and personable. Providing a high standard of service while building positive relationships with our residents is something we take great pride in, so it's fantastic to receive such positive feedback.
Thank you for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again in the future.
Summer Soirée 2026 SQP Hampton Tower
Thank you so much for organising the most amazing Summer Soirée yesterday at SQP Hampton Tower on the terrace! It was organised so beautifully with love and care, thank you for making the evening so memorable and special.. we always look forward to the next one! A huge Shout out to lovely Ani, Simona and Sarunas 🌸🌸🌸🌸❤️
25 juli 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for your wonderful review!
We're thrilled to hear that you enjoyed the Summer Soirée at SQP Hampton Tower and that the evening was such a memorable experience. Our team puts a great deal of care into organising these events, so it's fantastic to know that it was appreciated.
A special thank you for recognising Ani, Simona and Sarunas. We'll be sure to share your kind words with them – they'll be delighted to hear the event made such a positive impression.
We love bringing residents together and look forward to welcoming you to the next community event!
– POD Management
I had a great amenities induction with…
I had a great amenities induction with Amin, he’s very friendly and gave me a clear intro about all the facilities.
26 juli 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for your wonderful review!
We're delighted to hear that Amin provided such a friendly and informative amenities induction. Making sure residents feel welcomed and confident in using all the facilities is an important part of the experience, so it's great to know he gave you a clear introduction and made a positive impression.
We'll be sure to pass on your kind feedback to Amin. Thank you for taking the time to share your experience, and we hope you continue to enjoy all the amenities on offer.
Quick responses from the concierge and…
Quick responses from the concierge and resolving queries
22 juli 2026
Antwoord van POD Management
Thank you for your review!
We're delighted to hear that our concierge team has been able to provide quick responses and resolve your queries efficiently. Delivering helpful and responsive service is something we take great pride in, so it's wonderful to receive such positive feedback.
Thank you for taking the time to share your experience.
Amazing night thanks to Alissa and…
Amazing night thanks to Alissa and Karam! Thanks so much.
25 juli 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for your wonderful review!
We're delighted to hear you had such an amazing night and that Alissa and Karam helped make it so special. We'll be sure to pass on your kind words to them – feedback like this means a lot to our team.
Thank you for taking the time to share your experience, and we look forward to seeing you again soon.
Mr Zak support professional…
Mr Zak support professional unbelievable service !!! Sorted so many things either me first moving in legend
25 juli 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for your fantastic review!
We're delighted to hear that Zak provided such professional and exceptional service during your move-in. It's great to know he was able to help with so many things and make the process easier for you. We'll be sure to pass on your kind words to him – we're sure he'll be thrilled to hear he's been called a legend!
Thank you for taking the time to share your experience, and we wish you all the best in your new home.
Can't thank Shane and Gerald enough
Can't thank Shane and Gerald in the office enough for their help with me the other day. Plus the concierge at Wallis House. amazing. They have gone way above the norm for helping me. Top top guys! Thank you.
22 juli 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for your fantastic review!
We're delighted to hear about your positive experience and that Shane, the office team, and the concierge team at Wallis House were able to go above and beyond to help. Providing excellent service and support to our residents is always our goal, so it's wonderful to receive such kind feedback.
We'll be sure to pass your comments on to Shane and the team – they'll be thrilled to hear they made such a positive difference.
Thank you again for taking the time to share your experience.
Antwoord van POD Management
Thank you for your kind review!
We're delighted to hear that you've had a positive experience with our team and found our staff helpful. Providing excellent customer service is something we strive for, so it's wonderful to know this has been reflected in your experience.
We really appreciate you taking the time to share your feedback and look forward to continuing to support you.
Kind regards,
POD Management
Great General support when needed
Great General support when needed. Abdul and the team deliver great customer service however there are challenges with parcel collections at the weekend.
19 juni 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your feedback. We're delighted to hear that you've received great support from Abdul and the team, and that their customer service has made a positive impression.
We also appreciate your comments regarding parcel collections at weekends. Feedback like yours is invaluable in helping us identify areas where we can improve the resident experience, and we will ensure your comments are shared with the relevant team for review.
Thank you for being part of our community and for recognising Abdul and the team for their hard work.
The standard of maintenance at GWQ is appalling
The standard of maintenance at GWQ has deteriorated significantly despite residents continuing to pay ever-increasing service charges.
A concerning example is Beecham House, where the glass canopy above the main entrance remained broken for around seven months before anyone even attempted a repair. The eventual "solution" appears to be a makeshift fix using timber and ratchet straps, which raises serious health and safety concerns for everyone entering the building. This is simply not an acceptable standard for residential development.
Even routine maintenance is being neglected. The jet washing of the piazza was only partially completed and then left unfinished, reflecting the overall lack of care and attention given to the estate. The standard of maintenance has noticeably declined over the past couple of months, which is extremely disappointing.
Fatima Ahmed.
1 juli 2026
Review zonder uitnodiging
Antwoord van POD Management
We are sorry to hear that Ms Ahmed feels the standard of maintenance at Great West Quarter has declined.
In relation to the damaged canopy at Beecham House, this matter is being progressed through the building insurance process. The temporary support arrangement currently in place is an interim measure designed to maintain safety while insurer approvals are obtained and the replacement canopy is procured and installed. This is not intended to be a permanent solution and we continue to progress the matter as quickly as possible.
We would also note that significant investment and improvement works have been undertaken across the estate in recent months. These include estate-wide jet washing and deep cleaning by specialist contractors, repainting of planters, rendering repairs, and the replacement of damaged coping stones to a number of deteriorated planters. These works were commissioned specifically to improve the overall appearance and condition of the development.
With regard to the comments on jet washing, the programme formed part of a wider programme of estate improvements, which has delivered a significantly more comprehensive clean than was previously undertaken through routine in-house maintenance arrangements.
In addition to these physical improvements, we have been carrying out a broader review of estate operations to ensure residents receive value for money from the services provided. This has included reviewing existing service delivery contracts, strengthening contractor performance management, assessing estate standards, and reviewing operational processes to identify opportunities for further improvement.
Whilst we appreciate that residents may have concerns regarding certain aspects of the estate, we do not agree that maintenance has been neglected. Considerable work has been undertaken to improve the appearance, maintenance and management of the development, with further works and service improvements continuing to be progressed.
We remain committed to maintaining and enhancing standards across Great West Quarter and welcome constructive feedback from residents as part of that ongoing process.
POD Management
Nikolas in W4 is the best
I’ve lived in many places in London with many different properly management companies and Nikolas for our building in W4 is the best I’ve worked with.
There has been a AC unit problem in our building lately and he has been sending daily updates but he also devotes his own time into the investigation himself and find a lot of potential causes and other potential issues.
This is just one of the many examples and in general he communicates and works very hard with all building related issues.
20 juli 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your experience.
We're delighted to hear your positive feedback about Nikolas. We understand how disruptive building issues can be, and it's fantastic to know that his proactive approach, regular updates and dedication to finding solutions have made such a difference.
We'll be sure to pass your kind words on to Nikolas, who will be delighted to receive this recognition. Thank you for being a valued member of the community and for taking the time to acknowledge his hard work.
our keys got stolen and honestly Mr
our keys got stolen and honestly Mr. Zak the duty manager Of Kew Riverside acted with fob with urgency and devotion to his job
he even had to stay an hour late so that we sleep safely
so wanted to thank him in public
18 juli 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for sharing your experience and for taking the time to recognise Zak's efforts.
We're so sorry to hear that your keys were stolen, but we're delighted to know that Zak was able to support you during what must have been a very stressful situation. His commitment to resident safety and willingness to go the extra mile, even staying beyond his scheduled hours to ensure you felt secure in your home, truly reflects the dedication we strive for across our teams.
We'll be sure to pass on your kind words to Zak, who I'm sure will greatly appreciate this recognition. Thank you for being a valued part of the Kew Riverside community.
Very efficient service as always
Very efficient service as always - really appreciate the team!
21 juli 2026
Antwoord van POD Management
Thank you for your kind review!
We're delighted to hear that you've consistently experienced efficient service from our team. Your appreciation means a great deal to us, and it's always encouraging to know that our efforts are making a positive difference.
Thank you for taking the time to share your feedback and for being a valued part of our community. We look forward to continuing to support you in the future.
Discovery Tower Concierge … 5*
I’ve been living in Discovery Tower for over 8 years, and my experience with the building management has been positive.
A special mention goes to our concierge, Abdul, who is truly 5 stars! He is always friendly, professional, and incredibly helpful. Nothing is ever too much trouble, and he consistently goes above and beyond for residents.
Thank you, Abdul, for making Discovery Tower such a welcoming place to live!
20 juli 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your experience and for being a resident at Discovery Tower for over eight years.
We're delighted to hear that you've had such a positive experience with the building management team, and we're especially grateful for your kind words about Abdul. Providing a friendly, professional and helpful service is what we strive for, so it's wonderful to know that Abdul consistently goes above and beyond to support residents and help make Discovery Tower such a welcoming place to live.
We'll be sure to pass on your fantastic feedback to Abdul, who will be thrilled to receive your recognition.
Thank you for being a valued part of the Discovery Tower community and for your continued support.
great service and specially Muhammad…
great service and specially Muhammad Tauqeer allways very kind and available
18 juli 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for your review and for your kind words.
We're delighted to hear that you've received great service and that Muhammad Tauqeer has made such a positive impression. His kindness, professionalism and willingness to help residents are qualities we truly value, so it's wonderful to know his support has been appreciated.
We'll be sure to share your feedback with Muhammad, who will be thrilled to receive your recognition.
Thank you for being a valued part of the community.
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