Pos Malaysia Berhad Reviews 

Kept delaying , showing out for delivery in the morning then fail to delivery at the end of the day. And the next day, the same happened, showing out for delivery and fail to attempt the delivery again, I waited at home for whole day just to receive the system update showing it won’t deliver at the end of the day

Among so many courier services Pos Malaysia is the the worst that I met with! Bought clothing from seller in West Malaysia and she suggested to me using sea shipping Pos Malaysia and the service is fast which takes only few days will reach! I agreed as I never use before and have a try! Seller posted items on 14th July and when track my parcel the system only updated once on 19th July till now! When called customer service was told the items still awaiting shipment! Just imagine shipping takes so long from West Malaysia to East Malaysia! Till today the system shows no more updated and I still haven't received my parcel! This will my first and last using Pos Malaysia!

this is the worlds' worst service. i sent a letter- had to pay RM67 ringgit- as the postal office told me since it was a document , it was vital to safeguard it so the total was RM67 to send it overseas. its been 2 months. after numerous enquiries, today pos malaysia says sorry your registered letter is lost, we are keeping your money though. RIDICULOUS!!!!

TERUK GILA SERVICE POS MALAYSIA! TAKKAN GUNA DAH! BARANG DAH LA PUNYA LEMBAB NAK SEND OUT, TAKTAU APA MASALAH. 8 HARI DUK ULANG ALIK ATAS JALAN???? KALAU OTHER COURIER NI DAH SAMPAI DAH SURAT. BAIK SHOPEE DELIVERY BAGUS LAGI! KALAU ADA BAWAH RATING 0 DAH BAGI DAH. BUAT AR REGISTRY, SEKALI JA DIA SEND LEPAS TU TAK SEND DAH APA KA TERUK NAK MAMPUS SERVICE???!!! MENGECEWAKAN! LEPAS TU BAGI ALASAN ALAMAT SILAP???? JUST SEBAB TAK ADA ORG NAK RECEIVE????? APA BENDA LAH TIMING SEND TU TIMING BILA??? TIMING ORG TIDO MALAM KA BARU SEND????!!!! PLEASE DON'T DO ANY PARTNERSHIP WITH THEM! NO ACCOUNTABILITY, BAIK TUTUP JA LAH, ADA PUN NO FUNCTION

I sent a parcel internationally with Pos Malaysia in February 2025. It was returned due to a battery inside - which I completely understand. However, the real problem was the lack of basic service or responsibility:

Despite providing full contact details and a return address, I was never notified that the parcel had failed to deliver or been returned. Instead, it was quietly sent to the “Death Letter Office” and all my details were deleted from their system.

I only discovered what happened months later after initiating a live chat - which was another frustrating experience. The communication was poor, unclear, and I had to repeat myself constantly. I asked several times for an email address to lodge a formal complaint, only to be told that Pos Malaysia does not accept emails and has no monitored inbox. There is no complaint procedure. This is shocking for a national postal service.

In the end, I paid 265 MYR for a service that was never completed. No refund. No proper apology. Just excuses and dead ends.

Deeply disappointing and unprofessional.

Bad service. Slow service.

Very poor service until now 2025. Still the same service, Taking much longer than expected even though, just a normal letters, bills statement, and others, takes 3 weeks + to arrive. Kl - melaka

The call agent? Bad attitude ! The conversation straight away claim that i did not check properly. I already have evidence regarding the delivery man.
Haish dont use this delivery service. Its ready headaches. Not even a sorry from the agent

I placed an order on AliExpress, and Post Malaysia was assigned as the carrier for my package (tracking number: LP651723962MY). The last tracking update on your system is from May 16, 2025, and today is June 16 — a full month has passed with no new information. This delay is completely unacceptable.

I contacted Post Malaysia’s customer service via live chat, hoping for clarification. However, the assistant simply told me to contact the postal service in my country (Angola) and offered no further help. No effort was made to check internally for the actual status of my package. This kind of response is unprofessional and unacceptable for an international logistics provider.

As the main carrier responsible for the international leg of the shipment, Post Malaysia must provide accurate, updated tracking information and remain accountable until the package is delivered or officially handed over. Shifting the responsibility without verifying the facts reflects a serious lack of transparency and commitment to customers.

It is deeply frustrating that:

Tracking has not been updated in over 30 days;

Customer support provides generic and unhelpful responses;

There’s no real way to get support as an international customer.

This experience has damaged my trust in Post Malaysia. I expected better communication, accountability, and professionalism.

EHE231870308MY- Pos man irresponsible send the order. He put in lobby of apartment & not even door delivery. Now I can't find my things. How I get back my things

Pos Malaysia is the worst. Hopefully no company will partner with them.
Yesterday, they came late, throw my package bought from Shopee, even with fragile sticker on it? That is absurd. Happened many times in Miri.
Few years back, waited package from UK, they send the package back without informing us. Seems they never improved up to now.
Gosh..too many bad experience with Pos Malaysia. Can't even wrote all here.

Pecat mat salleh tu, hina² org pula. Ingat, mati tanam juga

I have four packages shipped with this couriers and three are one month late and one is a month overdue. Please dont use this service if this is how they treat their international client because they do not even offer feedback for the reason of the delay. STRICTLY CRAP!!!

Service paling teruk tp takde choice sb ubat dr hospital delivery mmg guna pos ni je

Slow delivery, parcel tracker not updated. At the time of writing this the tracker hasn't been updated for 5 days! It's been 10 days since the parcel we posted. Will start to call you Poslambat from now on, and will only buy from sellers who are not using Poslambat for their delivery.

Most lousy courier service in Malaysia. Irresponsible. Item collected 2 weeks ago and till now can’t deliver. Put a note at your mailbox and ask you to self collect. Then what is the point of using poslaju.

The parcel is too long to arrive

Trying to send a parcel from Malaysia to Australia. Just got told by a lady in Port Dickson branch that there’s no such thing as 4 digit post code and to keep finding the right one. FYI, Australia’s postcode are all 4 digits. Wouldn’t hurt anyone’s pride to just do a bit of googling and accept they made a mistake, instead they refuse to give service. Waste of time

Hey guys, Pos Malaysia has been incredibly disappointing. I was charged for a service that was never completed, and when I requested a refund, they told me it wasn’t possible. I also asked to change the sender's shipping details for the return parcel, and they refused to do that as well.

I wouldn't recommend using their services, whether for overseas or domestic shipping. Please be cautious and consider using other options like DHL or FedEx instead. Don’t waste your money on this service 🙏🏻