Posta Romana Reviews 

nagyon lassú és nem reagálnak az üzenetekre.

Horrible. Dumb and rude employees, no actual delivery service🤯

se vede ca i condusa de romani. din doua pachete “cumva” am primit numai unu si ala vai de mama lui. acuma ati dat retur la colet ca nu l am ridicat dar nici macar nu am putut sa il ridic pentru ca nu il “aveati”. slab rau de tot. daca programu zice ca inchideti la 5, la 4:30 toata lumea e plecata.

Very unprofessional, long delays, they lied that they tried to deliver a package. Now I have to go to the postal office to pick it.

De acum in colo mai bine renunț la comanda decat sa mai primesc pachete de la ei. Curierul nu a vrut sa urce , nu a vrut bacșiș pentru ca nu am vrut eu sa cobor, a 2-a zi iar nu voia sa urce , nu voia sa aștepte sa vina cineva sa-l ia ca sa nu mai urce. Ma suna cand e deja in fața blocului de parcă eu stau toată ziua pe banca sa-i aștept pe ei.

Horrible service, taking ages to deliver a simple anvelope

I think the only way the company can improve is through massive reform.
The package I sent from UK to Romania was received in over 3 weeks. That's completely unacceptable.
From UK to Bucharest it took 2 days, but from Bucharest to Mosnita Noua, near Timisoara, it took 3 weeks. Why it was sent to Bucharest instead of Timisoara in the first place, makes no sense geographically.
What a disgrace!

They call you to go pick your packet (not even bothering delivering it to you) and they don't allow you to pick it up even if you present an ID ! The address must match the address in your documents, otherwise perhaps it's not you???

Spui posta romana si tragi apa.
Am primit de la sotie un colet cu hainute pentru copil, iar dupa telefoane si emailuri, trimis tot ce am putut trimite, ni se cer aceleasi prostii legate de preturi, poze cu hainele ce se afla in cutie ( retard sa ceri asa ceva), etichete sa se vada materialul. Pierdere de timp, bani si nervi. Posta romana a ramas blocata in Evul Mediu.
Hoti imputiti! Vor sa iti tina coletul cu cerinte fanteziste ca sa iti cearqa apoi bani (cat nu face coletul).
Evitati mizeria asta de posta!

Worst service ever! I ordered a couple of sunglasses from Singapore, and they arrived in just five days in Bucharest. Yet, two weeks later, they're still "being processed." Still waiting for customs to finally do their job. What a joke! If possible, avoid dealing with them at all costs!

It's the worst service in Romania, which says so much. Avoid as much as possible

For the baggage they lost they said that they claim 1300 lei but there are many expensive things like my phone is iPhone 15 pro, air port, wallet and many more things at least they have to give me 12500 lei I dont no what to do why this system is very bad what shall I do im hopeless

Very pleased with the service received! A friend sent me a package from Sibiu to Los Angeles, and it arrived in 10 days. I had some questions and email to Romanian post and received promptly a reply.

Avoid using this service if you can. Pay the extra fee for DHL or any other courier service.
They don't care about packages, delivery dates or anything like that.

Please use any other service than this and if you order something online you can prioritize other delivery service. They are incredibly unproffesional and, the delay and missleading the customers with the packages is unbeliavable

I do not recommend to enemies either. They frequently lose packages, or have long delays, from a few weeks to several months. Last time, a small package coming from China, in almost 10 days, has been waiting for more than 6 weeks to be brought to its destination by the Romanian Post. I'm still waiting for it and they don't know where the package is. I tried to look at the post office and the Call Center. They sent my request from Romania to the Republic of Moldova and the clerk knew nothing. Shame on the Romanian Post. Avoid.

"The package failed to be delivered because you were not at home" was the message from the foreign courier.
Yet, we had been at home even if we had no notice that our package would be delivered on the day. We had no notice in the door or mailbox either to tell us what company was to deliver it or where could we pick up the package from.
The Post Office simply did not bother to tell us not only the delivery day but also the whereabouts of the package after the failed delivery, if they had visited us at all. We did not even know that the package was at the Post.
Only by chance we found out that the expensive package was to be sent back next day from a remote post office.

In our second and latest interaction, a letter containing an official act sent with signed delivery failed to be delivered at all. It had to travel less than 200km to Bucharest from a close by town in Romania.
The Notary office, the public authority sender and us, the recipients, were all waiting for it to close a transaction. We went as such at the Post Office every single day, where we had to wait between 20 and 40 minutes each time... to no avail.
We have to abandon the transaction since we have to leave the country.

As in the previous case, the Post personnel were, with an exception, constantly unsympathetic, unhelpful, even adversarial not sparing a thought for the distress customers suffered at their hands. They simply don't care because they are not held ever responsible.

Since we had similar damaging experiences with a few other institutions in Romania we decided to cut short any other business or visits there.

I can't even say that it has an antiquated system, as it seems that even in ancient times, the postal system was working a lot better than this. It's just the worst and most incompetent company. Lost packages, delayed deliveries, unable to track a simple parcel. Why on Earth is it so hard in 2023, with all the technology to implement a system that can track a simple parcel? It's unreal.

Am fost la Oficiul Postal 9 sa imi ridic talonul de pensie (care intra direct in banca).Am aratat pasaportul(cetatean roman cu domiciliul in strainatate);doamna de la posta a fost nemultumita cu pasaportul meu romanesc ce arata CNP-ul meu;dansa VOIA CU ORICE PRET SA II ARAT ADRESA LA CARE LOCUIESC IN BUCURESTI/DESI PASAPORTUL ARATA CLAR CA LOCUIESC IN STRAINATATE!!!).SEFA dansei a sosit si a cerut acelasi lucru(privind pasaportul meu!!!).Dumnezeule,tatele astea chir nu pricep NIMIC!!!Treziti-va romani!!! Lumea s-a schimbat!Incercati sa va adaptati mintile indobotocite la noile conditii si situatii!!! Mizerabil! Si sunt, in majoritate,la fel!!NICI MACAR NU REALIZEAZA CAT DE INAPOIATI SUNT IN COMPORTAMENTUL LOR,PENTRU CA SUNT TOTI LA FEL SI NU SE POT COMPARA CU ALTII DIFERITI DE EI!!! Vai de noi!100 de ani va trebuie sa va miscati mintile intepenite!!!

I was surprised that in 2023, simple things can be as much inconvenient as in Romania post. For example, 1. There is no such a thing as “fragile parcel” as I was told. It’s just a normal package, and it’s my problem if things get broken 2. I have to pack by myself. It’s fine, but there’s no materials for sale there to pack. I have to go to supermarkets nearby to look for scotch tape. And there’s no scotch tape there. There’s no special materials for sale to pack fragile things either. But- you can buy at the post office watercolors or markers for painting. It’s easy to provide extra charge for professional packaging I guess. 3. The form which I need to fill has a font 3 mm, and you need magnifying glass to read it.
Those things can be easily resolved and resolving it will make a significant boost in costumer experience.