Powder White Reviews 

164
TrustScore 3.5 uit 5

3,3

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Ref Closure of Powder White I booked and paid for all of our equipment hire with them on 25th Jan for our trip on 25th Feb 24. I got a receipt but no booking confirmation or voucher. Assuming they h... Toon meer

Beoordeeld met 1 van de 5 sterren

Company has gone bankrupt with one week to go until the February half term ski week. Made us pay them 100% of the accommodation, and they haven't even paid a deposit to the chalet. Beware of using th... Toon meer

Beoordeeld met 5 van de 5 sterren

We were looking for a four day ski break over a long weekend straddling half term - quite a difficult ask. Powder White gave us loads of affordable options and we ended up having four wonderful days s... Toon meer

Beoordeeld met 5 van de 5 sterren

We have just had to cancel an expensive holiday for 7 people due to a corona virus lockdown in our area. Powder White were fantastic, no quibble or attempt to sell vouchers instead. Money safely back... Toon meer

Bedrijfsgegevens

  1. Skivakanties

Geschreven door het bedrijf

At Powder White, we’ve hand-selected a huge range of accommodation which is directly linked to the hotels and apartments themselves. Meaning that you can see live availability, live pricing and it’s instantly bookable online. From catered chalets to apartments and hotels we can help you find your home in the mountains. Plus if you need help, or can't find what you're looking for online, our ski specialists are the other side of the phone to help you find the right place for your next ski trip.


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

164 reviews

5 sterren
4 sterren
3 sterren
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1 ster

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3,3

Alle reviews

(164)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

The Powder White team are excellent

I cannot fault the Powder White team, my recent holiday finally happened after several Covid-related cancellations and Powder White were spot-on throughout the cancellations and rebookings.
I've already rebooked with them for next year.

12 mei 2022
Review zonder uitnodiging
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Antwoord van Powder White

Thank you so much for your lovely review, it really is hugely appreciated and gives us such a lift after a very difficult couple of years. Thank you also for booking already... now its a case of counting down the weeks & looking forward to the beautiful bluebird powder days ahead!

Beoordeeld met 5 van de 5 sterren

Thanks p.w. 😁

Very very helpful team always on hand for advice and assistance to make for a worry free holiday.

27 april 2022
Review zonder uitnodiging
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Antwoord van Powder White

Thank you so much for the feedback! We look forward to helping you with future holidays.

Kind regards

Victoria

Beoordeeld met 5 van de 5 sterren

A great company

A great company - you can always get hold of someone and they were so flexible and professional throughout the Lockdowns and having to move our holiday twice. We finally made it, thank you Powder White.

25 april 2022
Review zonder uitnodiging
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Antwoord van Powder White

Thank you so much for your review. So glad you finally made it out to resort! We look forward to helping you next season.

Kind regards

Victoria

Beoordeeld met 5 van de 5 sterren

Amazing two weeks in Les Menuires

Just returned from a fantastic two weeks in Les Menuires. The chalet was amazing and in a brilliant location moments from the piste. The team at Powder White were great and answered any questions we had. The process went very smoothly and easily. Just what we needed for our break to the mountains. Thanks so much. Can't wait for next year!

18 april 2022
Review zonder uitnodiging
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Antwoord van Powder White

Thank you Tessa for your amazing feedback, we are so delighted you had a fab holiday. Looking forward to finding you another next year!

Beoordeeld met 5 van de 5 sterren

Great service from a great company

Great service from a great company. Found me a super apartment, in budget, at late notice and also sorted amazing snow too. Recommended.

11 april 2022
Review zonder uitnodiging
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Antwoord van Powder White

Thank you so much for your feedback and fantastic that you had great snow conditions for your holiday. We hope you will consider Powder White for your future ski holidays.

Kind regards

The Powder White Team

Beoordeeld met 5 van de 5 sterren

Booking & service were exceptional

Booking & service were exceptional. Very friendly, efficient, knowledgeable & helpful.

11 april 2022
Review zonder uitnodiging
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Antwoord van Powder White

Hello Philip, thank you so much for your lovely feedback, it means so much to all the team her at Powder White.

Beoordeeld met 5 van de 5 sterren

Excellent and prompt service.

Excellent and prompt service.
Respond to queries quickly
Very impressed and will book again

5 april 2022
Review zonder uitnodiging
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Antwoord van Powder White

Many thanks for your great feedback, it really does give us a huge lift and we look forward to welcoming you back again soon!

Beoordeeld met 5 van de 5 sterren

Helpful & friendly

First time booking a skiing holiday and it was last-minute job too. There's a lot to organise and PowderWhite were fantastic help. We were going to somewhere none of us had ever been with a first time skiier and with covid we had a lot of doubts and concerns.

I probably called every day for a week with different questions and in the end, they recommended an apartment just across the road from one I had my eye on for basically half the price and the same star quality and it was lovely!

They also helped in giving options for securing last minute airport transfers when everywhere was seemingly fully booked.

The holiday was fantastic and it wouldn't have gone ahead without their aid! Props to Powder White.

4 april 2022
Review zonder uitnodiging
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Antwoord van Powder White

Dear Stuart - welcome to the world of skiing! We are so delighted that your holiday went well. It was our absolute pleasure to help you through everything, that's what we're here for. We hope you've now got the bug and we look forward to getting you on your way for your second skiing holiday and help you conquer those black runs this time!!

Beoordeeld met 1 van de 5 sterren

Book elsewhere

Double rolled over holiday due to Covid as no refund given. In the end we were unable to make the new dates and so lost all of our money. Unhelpful and unwilling to even try to be helpful.

4 april 2022
Review zonder uitnodiging
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Antwoord van Powder White

Hello Anne - apologies for the delay in responding, its been an extremely hectic time following the increase in demand now things are relatively back to normal.
We are slightly mystified by your review as, as you have stated, we tried on a number of occasions to find new dates for your holiday. You did in fact settle on a date for late March, however unbeknownst to us, you were unable to make this in the end. Your holiday booking was taken over & enjoyed by a friend/contact of yours who we understand paid you for the holiday. We are therefore confused by you saying you lost all your money? We are truly sorry you are feeling aggrieved however we feel it important that we clear up any confusion.
We have tried to contact you directly regarding this but as yet have received no response.
Kind regards
Claire

Beoordeeld met 5 van de 5 sterren

Our recent trip was rearranged from a…

Our recent trip was rearranged from a cancellation week of the first Covid (UK) lockdown. PW were very helpful in providing us with the option of refund or credit and arranged everything efficiently for our rearranged trip.

Good service and helpful staff - would/will use again.

30 maart 2022
Review zonder uitnodiging
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Antwoord van Powder White

Thank you Joseph, we're so delighted that you finally managed to get away after the most difficult couple of years. Look forward to welcoming you back to The Alps soon!

Beoordeeld met 5 van de 5 sterren

Great company to deal with

Great company to deal with, Duncan and the rest of the team are always really helpful. We have had many successful trips with Powder White and they can’t do enough for you.

29 maart 2022
Review zonder uitnodiging
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Antwoord van Powder White

Hello Ian - we're so delighted that you had another enjoyable trip. Apologies for the late reply, we've been inundated this end with the spike in demand following Covid, thank goodness we're all getting back to the sport we love so much. Look forward to speaking with you again soon...

Beoordeeld met 5 van de 5 sterren

Very welcoming and helpful

Very welcoming and helpful, the chalet was lovely and the food tasty. Ideally we would have liked to have had chalet hosts, however these temporary covid measures are logical.

29 maart 2022
Review zonder uitnodiging
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Antwoord van Powder White

Thank you Ali, we're delighted you had a lovely holiday. We understand the lack of chalet host issue, it is a problem our industry is trying to navigate and is down to new employment rules thanks to Brexit. Its all rather frustrating but we will always have a good selection of fully catered chalets available, they are just booking up so quickly so we recommend booking nice and early for next season!

Beoordeeld met 5 van de 5 sterren

Good service during a tough time…

Good service during a tough time (Covid-19 restrictions), answered all our questions and were very helpful at all times.

29 maart 2022
Review zonder uitnodiging
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Antwoord van Powder White

Thank you Geoff, your kind words are so appreciated. You are right, these have been tough times for all of us but we're so glad we were able to get you back out onto the slopes.

Beoordeeld met 5 van de 5 sterren

Great service, would recommend

Great service.. booking smooth and pre-holiday information was well timed and exactly what we needed. All the staff we communicated with were polite and helpful
Thank you, our family had a fantastic holiday in Tignes

29 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Powder White sorted everything brilliantly

Powder White were very quick at sending quotes which met my needs, booked everything quickly and sorted all our requests. I had a voucher from before lockdown and this was all sorted very thoroughly. All in all a great experience.

29 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great response and beautiful cottage

Great response and beautiful cottage, Chalet Taja.

29 maart 2022
Review zonder uitnodiging
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Antwoord van Powder White

We're very happy to hear you enjoyed the Chalet Taja and hope you will consider Powder White when booking again in the future.

Kind regards

The Powder White Team

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, always someone at the end of the phone to answer questions and fine tune the details. The Hameau Sapinière was perfect, excellent location, very well priced, and great spa.

28 maart 2022
Review zonder uitnodiging
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Antwoord van Powder White

Thank you for leaving us a review about you holiday. We're pleased to hear you enjoyed your stay at the Hameau Sapinière and hope you'll consider Powder White when booking your next ski holiday.

Kind regards

The Powder White Team

Beoordeeld met 5 van de 5 sterren

Belated recognition for another…

Belated recognition for another splendid effort from the PW team, who helped deliver a relaxing, rewarding and thoroughly enjoyable half term holiday. Both Duncan and Victoria were on point with the details, be that the ski passes, the guide or simply a rundown of the best local rests. We fully appreciate that times have been fraught in the industry but were impressed by their unflappable nature and can-do attitude. Suffice to say happy parents meant happy kids which meant happy holiday Full credit and many thanks to all at PW. We will be back.

22 maart 2022
Review zonder uitnodiging
Logo Powder White

Antwoord van Powder White

Thank you for your feedback. It's great to hear you and your family had a lovely holiday and we look forward to helping you again in the future.

Kind regards

The Powder White Team

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