Powerbee Reviews 

It was so great to be able to discuss what I needed over the phone and then take delivery of the perfect solution to my problem, which is still pumping away happily, two years later. Can't recommend this company enough.

One set of lanterns sent late after chasing and the more expensive order is yet to appear - fobbed off with the same email response twice which suggest AI generated and we have now been waiting over three months for the product. Still waiting ……

I bought a water fountain in the sale from a local garden centre, unfortunately got it home and the solar adapter was missing as it had been used inside. Not a problem as I went online and found Powerbee had just what I wanted.
Excellent service, ordered Thursday afternoon, delivered Friday morning and fitted in minutes and working.

Item never worked properly. Company use Ai to write very lengthy emails asking lots of questions. Until eventually your return time expires.

POWERBEE. Wow!!😄💓💗👍 wot a company Staff are unbelievable. So dedicated gosh do they know there products. If you email they reply sooo quickly. You dont wait days weeks, or more. Its a pity I can't give them more than 100% I have been using them for 6yrs never ever any proplems they can't fix

After a delay in delivery, which I was told about because it was out of stock.The rock bubbler water feature arrived. It's larger than expected but very pleased with the product ,so easy to set-up and the instructions are easy to follow, looks so good in the garden.

I love these fairy lights. They are nice and bright from dusk through the night. They seem reliable. Test will be in winter and longevity unknown yet. For now, they seem great!

I would avoid this company entirely.

I ordered these lights as a gift, but they never arrived. After contacting customer service, I explained the situation and was assured a replacement would be sent. Unfortunately, that never arrived either.

At this point I’ve been left without the product, without the gift I had planned to give, and without any confidence that this company fulfils its orders or honours its promises.

Mistakes can happen with any business, but what matters is how they’re put right. In this case, I was given assurances that simply weren’t followed through. Extremely disappointing and a complete waste of time.

Based on my experience, I cannot recommend buying from this company.

Ordered a 12v pump, in the details it clearly stated that the outlet connects directly to a 12mm pipe, it does not. Contacted customer services who said they would send out an adapter free of charge. After a week with no adapter I contacted customer services again and was informed that they had changed their minds and were not going to help.

The customer service is non existent, despite emailing and trying to phone for advice nobody got back to me. I wanted some information to make a further purchase. The item I did order initially was delivered quickly, which was good. Not impressed with the lack of communication.
Update.
I used your web form and left my email on your answer phone, which is never manned.
After your reply I emailed on the 3rd July to the email you suggested and I am still waiting for a reply.

Exactly as described, arrived quickly and was a good price.

Product exactly as expected and required.Delivered less than 24hrs after ordered.Excellent.

Item not in stock despite paying for it. Refunded
But still listed as in stock. Cannot comment on product as never received

Went over and above when I failed to supply house number on order and they rang me nd contacted Royal Mail who delivered it. Many thanks

Very pleased with my purchase. Delivery super quick and all communications excellent.

Very good lights and delivered the following day, highly recommended.

Ordered product that wasn’t as described. Returned in original packaging only to have a £5 charge because it was damaged!!! Surely that is a carrier issue…. If it came to me ok it should be ok to be returned!!!
Very poor customer support.

Powerbee support were great and came back to me swiftly with their recommendations for my setup. Purchased a Powerbee solar panel system for my cascading water feature as a replacement to the one that came with the feature, but had broken. Powerbee system was easy to set up, great instructions and is working better than the sytem it replaced.

I bought a new pump for my pond it came really quickly and is fabulous very efficient
I contacted customer service with a query and got the perfect response in less than an hour
Amazing thank you