Practical Car and Van Rental Ltd Reviews 

We had a fantastic experience with Practical Car Rental Marble Arch Branch. Ray and the team went above and beyond to make sure the 12-seater Mercedes was ready for us. The whole process was smooth from start to finish.

They offered great prices, honest communication, and excellent customer service. The van was clean, spacious, and perfect for our trip. Best of all, they delivered and collected the vehicle, which made everything so convenient.

Highly recommend if you’re looking for a reliable and professional car rental in London. Thanks again to Ray and the team!

Langley Moor Durham branch. Booked van at short notice best price around. Lesley(rental manager) very efficient, helpful and friendly. Well recommended!

We needed to hire a van at very short notice. We went to the Stockton branch first and found they didn't have one available however the member of staff rang the Langley Moor Branch who had just had one returned and had this turned around by the time we got there!!!. The customer service we received was outstanding. We needed to extend our hire and this was dealt with promptly and efficiently.

I completed an online booking form with Practical Car and Van Rental (Marble Arch) on 14/6/25 and received email confirmation of this booking from them. We turned up on 27/6/25 as stated in our online booking, and the man in the office said that we should have received a phone confirmation from them, which the email did not state would happen. He was unable to honour our booking for 9.30am and said we could have a van for 12 noon, which was no good to us, as we had booked the van between 9.30am- 5.45pm on 27/6/25. There was no apology from the man in the office. I would never use this particular branch again, as it was their fault and not ours that they did not phone us to confirm, when we had received an email confirming the booking, which did not mention anything about us receiving a phone call from them. Really poor.

Brilliant service and easy only if all hire car companies where this good I've hire a car for family visits and holidays and every time the staff are friendly helpful. Rachel is a superstar and makes the business

Thank you to John and Cath for your excellent service
the van i hired was competitively priced, almost new and very clean ,John checked it for any damage before I collected it and again on it’s return and then returned my deposit
Both John and Cath are very nice people to deal with and I have no problem in recommending anyone needing to hire a van to give them a ring

Absolutely garbage. We rang the Rotherham office on Monday 23rd June to book a van for Friday 27th June to move house. The van was to be collected in branch at 5pm. Everything seemed legit. The van was to be a long wheel base at £100 for the 24h period and the guy took our details.
We arrived at 4:30pm and nobody was around so we rang the number to be told they would be here in 30 minutes.
When someone finally arrived it was a different person to the one we had spoke to. He also told us we didn’t have a booking, that there were no vans available for £100 (despite the website showing this) then offered us a smaller or Luton van. We took the smaller van but knew we’d have to do way more runs.

Would absolutely never use again. Absolutely livid with the service. The guy told us ‘we aren’t cowboys’ but I’m afraid you are.

Rude staff
Manager shouted “I know you people “ took van and couldn’t operate tail lift as would seize on one side ,
So returned to hire centre.
When I asked for a refund for a service they couldn’t provide as failed broken tail lift , even the staff couldn’t get it to work properly/ safely. ,

Lovely people, they've helped us a lot since our van conked out, honestly the vans have been very reliable and the service is perfect.

Hi would just like to say a big thank you to Jemma who sorted out a van for me at short notice she was very professional , and nothing was too much trouble I would definately use Redcar Practical again highly recommend well done Jemma and thank you again what a lovely girl

Great Service 👍

Great value, excellent service. Highly recommended. Thank you Practical at Cramlington…

Hired a van from Practical Hartlepool. I was impressed by the efficient service, the comparatively low cost and the high standard of customer care.

Recent minibus hire from Practical Redcar. What a great team headed up by the lovely Jemma. Both collection and return were handled professionally and efficiently by this friendly, helpful team. Minibus was immaculate and served our purpose exactly. Well done Jemma !!!

This is the second occasion we have dealt with the Cramlington branch, on both occasions they have made the process seamless. Ronnie was so helpful in person, via email & on the phone (booking from Australia can be a challenge) The vehicles, we hired two this time, were late models, clean & full of fuel ready to go. I would definitely recommend & I will be using this branch again.

i have had used Washington branch on a few occasions and find all the staff very helpful. A great service with a can-do attitude. Cath and John will always go that bit further to make sure all requirements are met.

We have been using the Washington Branch for around 7-8 years now and cannot fault the staff there, they are extremely helpful and always willing to go the extra mile

Thanks John and Cath and the rest of the staff at Washington. Great service have been using them for 3 years and I could have bought a fleet of vans but the service is that good that I keep coming back.

See you in a couple of months.

Thanks,
Stephen

Practical van hire at Cramlington were friendly, straightforward and easy to use.

Thankyou

Excellent service by the Cramlington guy and very good prices, you would be mad to go anywhere else to hire a van .