Premier Stores Reviews 

very bad service, vewry little promotions

I had a deeply unpleasant experience at Oxshott Premier due to the behavior of a young cashier working there. Instead of providing basic customer service, he was rude, insulting, and even threatening toward me and others in the store. He seemed more interested in trying to intimidate customers than doing his job properly — at one point, he even laughed at someone and smugly told them he wouldn’t sell them a product, clearly trying to embarrass them.

This kind of unprofessional, disrespectful behavior is completely unacceptable, especially in a community shop. I won’t be returning unless this is addressed. I hope the management takes this seriously and ensures staff are trained to treat customers with respect and decency.

Premier express in Littlebourn kent is a complete rip off being the only local shop in the area his prices depict that ,,

I placed an order for shoes from this company and a month has passed while I have yet to receive the product. They quickly withdrew money from my bank account and once they received their money, the waiting game for ME began. Their automated responses send "tracking information" and when one checks on that status, you will receive ANOTHER automated response that indicates the product is "in transit". I have requested a refund, and my requests have been ignored.

Lady wa very disrespectful and rude we tried to add more on to our order and was telling people to speed up it was the old woman

Rubbish service

I was looking for some crisps and a sports drink. The shop in Pilling, Preston had a good selection at decent prices. But the woman at the counter ignored my friendly greeting and seemed to go out of her way to avoid eye contact. Sunday the 27th of April 2025, around 2pm.

Terrible service when collecting a parcel that nearly left me without being able to collect all of my parcels, and random customers helping me try to figure it out. The woman in the shop on Princes Street in Exeter needs training and basic customer service skills. After scanning 2 of my codes, she said the second didn't work, but I said it may work for one of the other parcels. I had 4 to collect. She would only scan for the one in her hand, so I had to guess which code related to that particular one. I was trying to explain that I didn't know which code related to which parcel and asked if the code I'd given her would work with one of my others on the floor, but she refused to check and kept getting me to stand aside to serve other customers. She was very rude and not helpful at all. Basically said she'd spent to much time with me and already scanned loads of codes, which was her fault as I kept having to guess which one she had in her hand! Absolutely diabolical and will be changing my settings to be removed from delivery here. And certainly won't be buying anything from the store any longer.

Got store in holytown staff are kind helpful and very happy great service

The store in Stroud
The worst service iv ever received arrogance is an understatement

Would say some premier stores are indeed breaking the law , the one in Magdalen road exeter , is not fit for purposes as it openly excludes disable people in wheel chairs , the aisles are too thin , no ramp or even enough room for any one to get past, staff at till miserable even when ask how are you didnt respond , except to check if something was indeed by one get one free wont be going back as the premier inn nearer me have better friendly staff. So in conclusion they do not seem to want or allow disabled peole in wheel chair in there store and only a matter of time before that shop is sued .

You’re taking a big risk if you order from this company. They were difficult to get a response from and would not follow through with actions promised. You’ll likely be left holding the bag.

Great Customer service

I ordered water shoes. Took weeks to arrive. Junky, too small, constant run around. No refund available. All words no actions! A Chinese rip off. Too bad. Never again. You want to get ripped off order something.

If there were zero stars, I would check that. The product I purchased (Mineral Mug) is defective, these cups will spill contents, as the bottoms are domed, and rock on a tabletop. Additionally, they use EXTREMELY false advertising. They market these as "mugs" but they are somewhere between the size of an espresso cup and a regular coffee cup. When I tried to return, they said I had to pay for the shipping... to China, which will cost more than the purchase price. This is a HUGE SCAM, as evidenced by their average 1-star review. I wish there was a legal avenue to hold them accountable.

Ordered winter boots on December 3st, 2024. They took almost a month to arrive. I contacted them for a return and refund It was going to cost me more to ship them to China than what I paid. This company had so many excuses. I have learned my lesson never to deal with them again. I ended up donating the boots. I don’t know how this company is in business. They are horrible and thieves. NEVER again

Soft Slippers was a company was listed as a US, but was told that returns go to China. Filed a complaint with my credit card company and still don't have a mailing address to return these slippers.
NEVER BUY ANYTHING FROM SOFT SLIPPERS

This company is a cover for many little pop up scam companies. I ordered from one and this company took over. Did not like the totaly
miss represented product or the fact that "SHIPPING IN 5-7 DAYS" means from CHINA. Told them right away totally unacceptable and even NOT shipped they did not cancel. 5 weeks later product came from someone in California but to get my refund I have to pay and do the paper work to ship back to CHINA, and not to the person that took my money and sent product.

These guys are scammers. Will do everything to avoid honoring returns, I'm not shipping an item back to China and picking up the freight. No where on their webiste is the revealed. I admittied I ordered the wrong item, I just want them to honor the way Amazon does.

Terrible liars and company. Ordered shirts , got a month late for xmas. wrong size, will not even answer but about a refund or replacements. If I would have known the shirts came from China I wouldn't have ordered them to start with. they refuse to answer the phone. DO NOT USE THIS COMPANY.