Firstly we paid for next day delivery after staying at home the mattress never arrived. It was impossible to get hold of anyone silent night or premier inn at home terrible. Then told been lost 1 week... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have stayed in premier inn numerous times and have always loved the beds. We noticed you could buy them for the house. I ordered one online through the premier inn website was quick and easy to do... Toon meer
Bedrijf heeft geantwoord
A lovely quality divan bed and mattress. Very well made and wonderfully comfortable. Very friendly delivery drivers who assembled the bed professionally and removed all packaging, For an extra charge... Toon meer
Bedrijf heeft geantwoord
A great idea to order the same mattress that you can try out in their hotels so you know what you're getting. Ordering was easy and kept well informed regarding delivery and tracking. Delivery guys we... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Geschreven door het bedrijf
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Contactgegevens
Verenigd Koninkrijk
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4,5
Uitstekend
5K reviews
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After staying in the premier
After staying in the premier. I decided to buy the Fabulous pillows bought 4 2 hard 2soft. Am finally getting a good nights sleep. Would Definetly recommend them 👍.
2 juli 2026
Antwoord van Premier Inn At Home
We're so pleased to hear that you're finally getting a good night's sleep with our pillows! It's wonderful to know that you'd definitely recommend them.
Kind regards, Sam at Premier Inn At Home
Antwoord van Premier Inn At Home
We're so happy to hear you find our pillows comfortable! We appreciate your kind words and look forward to your next order.
Kind regards, Sam at Premier Inn At Home
Antwoord van Premier Inn At Home
We're delighted to hear that you found our pillows lovely and the delivery great. We're also glad you found the ordering process easy. Thank you for your wonderful feedback Joyce.
All the best, Sam at Premier Inn At Home
A friend recommended your pillows
A friend recommended your pillows. Ordering was straightforward on line and delivery was very prompt.
She was right...they are the most comfortable pillows we have ever had!
30 juni 2026
Antwoord van Premier Inn At Home
We're so happy to hear that your friend's recommendation led you to such a positive experience! It's wonderful to hear.
Kind regards, Sam at Premier Inn At Home
Purchased firm pillows for family…
Purchased firm pillows for family member with problem shoulder and received good report, purchased another firm set for self and also pleased.
30 juni 2026
Antwoord van Premier Inn At Home
We're so pleased to hear that our firm pillows have provided comfort for both your family member's shoulder and for yourself! Thank you for sharing your positive experience.
Kind regards, Sam at Premier Inn At Home
The quality of the goods ordered.Premier first class.
Brilliant service, mattress perfect Absolutely thrilled by the bedding pack so generous thank you.
1 juli 2026
Antwoord van Premier Inn At Home
We are delighted to hear you are so happy with your mattress Barbara. Thank you for your wonderful feedback!
Kind regards, Sam at Premier Inn At Home
I felt great in the Premier inn…
I felt great in the Premier inn Borehamwood, the staff very friendly and receptive.🫶🫶
9 december 2025
Antwoord van Premier Inn At Home
Hi, can we ask you to move your review to our hotel page, that way the correct teams can see this.
Kind regards, Sam at Premier Inn at Home
Ordered two pillows
Ordered two pillows - One each for my wife & I.
I couldn't get on with mine so have gone back to my Dunelm pillow that I was using before.
30 juni 2026
Antwoord van Premier Inn At Home
We're sorry to hear one of our pillows didn't meet your comfort needs. We appreciate you sharing your experience with us Kevin.
Kind regards, Sam at Premier Inn At Home
Not the same
So we stayed at the premier inn, the bed was incredibly comfy and we said we need one of these beds at home! Looked into it, realised we could order one, so thought yeah! Placed the order eagerly awaited it's arrival.
It is no where near as comfy. We wake up with a bad back and it's disappointing but now we're stuck with it because £899 is alot of money!
Delivery was easy to arrange and mattress removal was a good additional extra.
23 juni 2026
Antwoord van Premier Inn At Home
We are truly sorry to hear that the mattress you purchased is not providing the comfort you expected, especially after enjoying our hotel beds. We understand how disappointing this must be, given the significant investment. Please do bear in mind that we make to order and it can take a little time for a new mattress to settle and relax, likewise for your own body to get used to something new. Perhaps if you persevere a little longer you will notice the change
Sam at Premier Inn At Home
Premier Inn. M6 junction 21
Our stay was the second one this year visiting our daughter who has relocated to Warrington area. The hotel is around the corner and very handy to M6 J21
Parking - very good
Reception - very polite and helpful
Room - very good and very clean
Bar areas - clean and tidy
23 juli 2026
Review zonder uitnodiging
Antwoord van Premier Inn At Home
Anthony, could we ask you to move your review to our hotel page, just so the right teams can pick this up.
Sam at Premier Inn At Home
Received very quickly.
Received very quickly.
Very pleased with the quality of the pillows which have made a huge difference to our sleeping patterns.
19 juni 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you're happy with the quality of your pillows and that they've made such a difference Sue. It's great to know they arrived quickly too.
Sam at Premier Inn At Home
Antwoord van Premier Inn At Home
We're happy to hear that you had a great delivery and installation experience. Thanks for your feedback Chris, we appreciate it!
Sam at Premier Inn At Home
Excellent product
Excellent product, really high quality and comfortable mattress, delivery was flawless and hassle free. Easy to use website where you can pick a delivery slot to suit you. All good.
26 mei 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you found our product to be of high quality and that the mattress is comfortable. It's great that our website was easy to use.
Sam at Premier Inn At Home
Antwoord van Premier Inn At Home
Can we kindly ask you to move your review to our hotel page, that way the right teams can pick this up.
Sam at Premier Inn At Home
Antwoord van Premier Inn At Home
We're so happy to hear that your mattress is comfortable! Thank you for your feedback; it truly means a lot to us.
Kind regards, Sam at Premier Inn At Home
It turned up on time on the day.
29 juni 2026
Antwoord van Premier Inn At Home
We are pleased to hear that your delivery arrived on time as expected. We appreciate your feedback Clive.
Best regards, Sam at Premier Inn At Home
Antwoord van Premier Inn At Home
We are so happy to hear you found our service brilliant and your mattress so comfortable. We appreciate your positive feedback.
Kind regards, Louise at Premier Inn At Home
Great product and great service
Great product and great service, I received a text the night before with a delivery time slot too.
29 juni 2026
Antwoord van Premier Inn At Home
We are so glad to hear you had a great experience with our product and service, thank you for your kind words.
All the best, Louise at Premier Inn At Home
Easy to order
Easy to order. Delivery was when expected and staff delivering were courteous and efficient.
17 juni 2026
Antwoord van Premier Inn At Home
We're so pleased to hear that your ordering process was easy and that your delivery arrived as expected. Its great to hear.
Kind regards, Louise at Premier Inn At Home
Great service
29 juni 2026
Antwoord van Premier Inn At Home
Thanks Marilyn,
All the best, Louise at Premier Inn at Home
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