Following our stay at the Premiere Inn, County Hall, London we discovered their pillows were especially comfortable. I had been suffering with neck ache for week / months to be honest. We were inf... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great mattress, duvet and pillows, duvet, just like in the hotels, comfortable and good for a great night's sleep. I did have a slight issue in my delivery as their original mattress was damaged, but... Toon meer
Bedrijf heeft geantwoord
Ordered our mattress on the Saturday and was delivered on the Tuesday because ordering on the weekend is the same as a Monday so technically it was still next day delivery. The 2 gents brought the... Toon meer
Bedrijf heeft geantwoord
Firstly we paid for next day delivery after staying at home the mattress never arrived. It was impossible to get hold of anyone silent night or premier inn at home terrible. Then told been lost 1 week... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Geschreven door het bedrijf
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Contactgegevens
Verenigd Koninkrijk
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4,5
Uitstekend
5K reviews
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Delighted
Delighted! Bed is great, delivery a little earlier in the day than expected but smooth
24 juni 2026
Antwoord van Premier Inn At Home
We are delighted to hear you are pleased with your bed! We're also happy that despite the earlier delivery, the process was smooth for you.
Kind regards, Sam at Premier Inn At Home
Excellent service from start to finish
Excellent service from start to finish. Two men delivery, very polite, placed bed on frame, removed all packaging. Mattress extremely comfortable mattress best sleep I’ve had in years.
24 juni 2026
Antwoord van Premier Inn At Home
We're delighted to hear you received excellent service from start to finish. It's wonderful to know you're experiencing such comfortable and restful sleep Anthony.
Kind regards, Sam at Premier Inn At Home
Antwoord van Premier Inn At Home
We are glad you appreciate our products. We are very concerned about your delivery experience and would want to look into this further. Our CX team will reach out to you directly for more information
Kind regards, Sam at Premier Inn At Home
Hello I am still waiting for my refund…
Hello I am still waiting for my refund since the 14th of July 2026, I have sent many emails ,messages and WhatsApp stayed in angel Islington London, premier inn,I hope you will get back to me
14 juli 2026
Review zonder uitnodiging
Antwoord van Premier Inn At Home
Can we please ask you to move your review to our Hotel page, that way the correct teams can pick this up for you.
Kind regards, Louise at Premier Inn at Home
Antwoord van Premier Inn At Home
We're so pleased to hear you're happy with your pillows and that they arrived quickly and well-packaged. We appreciate your feedback!
Kind regards, Louise at Premier Inn At Home
Great experience
Great experience, super comfortable bed that has reduced my back pain. The delivery was great, a phone call before they got here, they carried it to Hy room, built it, took away the packaging, but I bought my own headboard elsewhere and they even attached that too which I wasn't expecting. Really happy with that service.
17 juni 2026
Antwoord van Premier Inn At Home
We're so happy to hear that your new bed is super comfortable and has helped with your back pain Harry. It's wonderful to know
Kind regards, Sam at Premier Inn At Home
Beautiful pillows,the best I've had.
23 juni 2026
Antwoord van Premier Inn At Home
We're delighted to hear that you love our pillows and consider them the best you've had. Thank you for your wonderful feedback.
Kind regards, Sam at Premier Inn At Home
Antwoord van Premier Inn At Home
We are so pleased to hear you had a good night's sleep. We appreciate your kind words!
best wishes, Sam at Premier Inn At Home
Antwoord van Premier Inn At Home
We're so glad to hear that you found our ordering process easy we appreciate your positive feedback Caroline.
Kind regards, Sam at Premier Inn At Home
Antwoord van Premier Inn At Home
We're so pleased to hear you're enjoying your new pillows and that they arrived quickly. It's wonderful that they remind you of your hotel stay Charlotte,
Kind regards Sam at Premier Inn At Home
Staff always helpful and polite and the…
Staff always helpful and polite and the rooms are always comfortable
22 juni 2026
Antwoord van Premier Inn At Home
Hi Carol, can we please ask you to move your review to our Hotel page, that way the right teams can see it.
Kind regards, Sam at Premier Inn At Home
Antwoord van Premier Inn At Home
We're so pleased to hear you find our pillows lovely and comfortable. It's wonderful to know you'll be ordering from us again!
Kind regards, Sam at Premier Inn At Home
Antwoord van Premier Inn At Home
We are absolutely delighted to hear that your experience with us was faultless from beginning to end. Thank you for your kind words!
Joel, Premier Inn At Home
Fantastic pillows
19 juni 2026
Antwoord van Premier Inn At Home
Thanks for your feedback Elizabeth,
Joel, Premier Inn at Home
Very comfortable pillows
Very comfortable pillows. Bought firm and soft as wasn't sure which I would prefer and would choose soft if I was buying again.
20 juni 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you're enjoying our comfortable pillows! It's great that you were able to find the perfect softness for your preference.
Joel, Premier Inn At Home
Brilliant to take the old mattress away…
Brilliant to take the old mattress away . The mattress is very comfortable as expected
11 juni 2026
Antwoord van Premier Inn At Home
We're so pleased to hear you're happy with your new comfortable mattress Angela,
Joel, Premier Inn At Home
From arrival staff were friendly and…
From arrival staff were friendly and helpful,rooms were comfortable and clean everything you needed for your stay, no complaints ( stayed South end on Sea Airport )
6 juni 2026
Antwoord van Premier Inn At Home
Thanks Karen, but could we please ask you to move your review to our hotel page, that way the right teams can pick this up.
Joel, Premier Inn at Home
Our bed arrived on time and constructed…
Our bed arrived on time and constructed Professionally. The delivery men were courteous respectful and polite .
13 juni 2026
Antwoord van Premier Inn At Home
We appreciate you sharing your feedback Carmel. We're happy to hear that your bed arrived on time and that the delivery team was courteous and respectful.
Joel, Premier Inn At Home
Really comfy pillows love them and will…
Really comfy pillows love them and will buy again
12 juni 2026
Antwoord van Premier Inn At Home
We're so happy to hear how much you love our comfy pillows and that you're planning to buy them again! Thanks for your feedback Eddie.
Joel at Premier Inn At Home
My new firm pillows no use to me
My new firm pillows were delivered fine, but I find them unusable.
They are very thick and unyielding just like trying to use straw.
I've stayed in several Premier Inns but never had pillows anything like those delivered to me.
Tried them for several nights but have given up and will seek new pillows elsewhere.
20 juni 2026
Antwoord van Premier Inn At Home
We are genuinely sorry to hear that the pillows you chose did not meet your expectations. We appreciate you sharing your experience.
Kind regards, Joel at Premier Inn At Home
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