I had placed an order a few weeks ago and unfortunately Royal Mail had lost the package. After reaching out to the team they were able to help me out and put in a replacement order for me. Chantelle w... Toon meer
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Lees wat reviewers zeggen
Lovely clothes but let down by the slow delivery times. I returned an item nearly two weeks ago for an exchange and still to receive the replacement! Another order made and still waiting.... why can o... Toon meer
Bedrijf heeft geantwoord
I messaged the Pretty Lavish Instagram account as a long shot as I found a dress I had fallen in love with for my evening dress at my wedding and it was no longer being sold and not returning in stock... Toon meer
Bedrijf heeft geantwoord
Helpful customer service especially Kiera! I received my order with a slight issue. The dress itself is gorgeous and of good quality. There was a rip in the seam, I contacted customer service and got... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contactgegevens
Verenigd Koninkrijk
- www.prettylavish.co.uk
4,4
Uitstekend
2K reviews
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Brill customer service
I had placed an order a few weeks ago and unfortunately Royal Mail had lost the package. After reaching out to the team they were able to help me out and put in a replacement order for me. Chantelle was very lovely & helpful throughout the process too. Highly recommend!
5 oktober 2026
Review zonder uitnodiging
Great help from Kiera who reassured me…
Great help from Kiera who reassured me about my order and made me even more excited about the dresses for my wedding
1 oktober 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your lovely review!
We’re so pleased to hear that Kiera reassured you about your order and made you even more excited!
Providing friendly, prompt, and helpful customer service is exactly what we strive for, so it’s wonderful to hear that Kiera was able to help you in your situation. We’ll be sure to pass your kind words on to her — she’ll be delighted to hear your lovely feedback!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Query was dealt with promptly and…
Query was dealt with promptly and resolved efficiently. Great experience with customer care.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your lovely review!
We’re so pleased to hear that our customer care team were able to promptly and efficiently resolve your issue.
Providing friendly, prompt, and helpful customer service is exactly what we strive for, so it’s wonderful to hear of your recent experience.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Wrong Email Address
Kiera was deadly to deal with and swiftly sorted my issue. Much appreciated
17 september 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your lovely review!
We’re so pleased to hear that Kiera was able to swiftly resolve your issue and that you had such a positive experience with her.
Providing friendly, prompt, and helpful customer service is exactly what we strive for, so it’s wonderful to hear that Kiera was able to get everything sorted for you so quickly. We’ll be sure to pass your kind words on to her — she’ll be delighted to hear your lovely feedback!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Wedding dress help !!
I messaged the Pretty Lavish Instagram account as a long shot as I found a dress I had fallen in love with for my evening dress at my wedding and it was no longer being sold and not returning in stock, I had looked at all other retailers as well and no luck. I got a response within 24 hours from Saffie on the Instagram account who found me a sample of the dress in the office IN MY SIZE and arranged for me to buy it and ship it to me !! Amazing service thank you Saffie 🤍
15 september 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your absolutely wonderful review!
We’re so delighted to hear that Saffie was able to help you find your dream dress for such a special occasion. What a lovely story!
It’s amazing to hear that Saffie went the extra mile to locate this for you and arrange for it to be purchased and shipped to you. We know how important it was for you to find the perfect dress for your wedding evening, so we’re thrilled that we could help make that happen!
Providing personal, thoughtful, and above-and-beyond customer service is exactly what we strive for, and your kind words really mean so much to us. We’ll be sure to pass your lovely feedback on to Saffie — she’ll be absolutely delighted to hear it!
We hope you had the most wonderful wedding and that you felt amazing in your Pretty Lavish dress! 🤍
The Pretty Lavish Team x
Amazing customer service!
I had an issue with my order and contacted customer service for help. Kiera was absolutely lovely and so helpful throughout. She took the time to look into the issue and arranged a replacement for me, which I really appreciated.
The whole process was handled so efficiently and professionally, and Kiera was very kind and reassuring throughout. Thank you so much for your help!
9 september 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your lovely review!
We’re so pleased to hear that Kiera was able to assist you with your order issue and provide thorough support throughout and resolve this for you.
Providing friendly, understanding, and personal customer service is exactly what we strive for, so your kind feedback really means a lot to us! We’ll be sure to pass your lovely words on to Kiera — she’ll be delighted to hear your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I dealt with keria re my dress…
I dealt with keria re my dress delivery. She was so helpful and lovely talking to a real person who understood my concerns of my dress coming on time.
4 september 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your lovely review!
We’re so pleased to hear that Kiera was able to assist you with your dress delivery and help reassure you about your order arriving on time.
It’s especially lovely to hear that you appreciated speaking with a member of our team who understood your concerns and made you feel supported throughout. Providing friendly, understanding, and personal customer service is exactly what we strive for, so your kind feedback really means a lot to us! We’ll be sure to pass your lovely words on to Kiera — she’ll be delighted to hear your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Great Customer Service
First time ordering and Kiera quickly resolved and actioned my query. Great Customer Service!!!!
7 september 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your lovely review!
We’re so pleased to hear that you had such a positive experience with your first order and that Kiera was able to quickly resolve and action your query.
Providing friendly, prompt, and helpful customer service is exactly what we strive for, so it’s wonderful to hear that you were so happy with the support you received! We’ll be sure to pass your kind words on to Kiera — she’ll be delighted to hear your lovely feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Excellent Customer Service
Excellent Customer Service
Recently placed an order and didn’t realise at the time my email address was incorrect. I contacted customer services and got a response from Billie, AI assistant advising a member of the team would contact me during working hours. The next day Kiera located my order, corrected the spelling mistake and sent me a new confirmation email. Customer service is paramount to any business and Pretty Lavish are spot on, thank you!
4 september 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your wonderful review!
We’re so pleased to hear that Kiera was able to locate your order, correct your email address, and get a new confirmation sent over to you so quickly.
It’s especially lovely to hear that you found our customer service so helpful and that you felt well looked after throughout the process.
Providing friendly, prompt, and helpful support is exactly what we strive for, so your kind words really mean a lot to us! We’ll be sure to pass your lovely feedback on to Kiera and the wider team.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Kiera was fantastic
Kiera was fantastic! Helped me with my return and was quick to respond. Thank you!
1 september 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your lovely review!
We’re so pleased to hear that Kiera was able to assist you with your return and that you found her so helpful and quick to respond.
Providing friendly, prompt, and helpful customer service is exactly what we strive for, so it’s wonderful to hear that you had such a positive experience! We’ll be sure to pass your kind words on to Kiera — she’ll be delighted to hear your lovely feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Helpful customer service especially…
Helpful customer service especially Kiera! I received my order with a slight issue. The dress itself is gorgeous and of good quality. There was a rip in the seam, I contacted customer service and got out in touch with Kiera who was extremely helpful and understanding. The issue was resolved in a matter of days and I’m really happy with the service.
3 september 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your wonderful review!
We’re so pleased to hear that you love the dress and found the quality to be so lovely. We’re sorry that there was a slight issue with the seam, but it’s fantastic to hear that Kiera was able to assist you and get everything resolved so quickly.
It’s especially lovely to hear that you found Kiera so helpful and understanding throughout the process.
Providing friendly, prompt, and helpful customer service is exactly what we strive for, so your kind feedback really means a lot to us! We’ll be sure to pass your lovely words on to Kiera — she’ll be delighted to hear them.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Lovely clothes but let down by the slow…
Lovely clothes but let down by the slow delivery times. I returned an item nearly two weeks ago for an exchange and still to receive the replacement! Another order made and still waiting.... why can other companies deliver next day and yet this company take ages. The replacement i ordered was a vest top so wont be needed by the time it arrives!
29 augustus 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Hello,
Thank you very much for taking the time to leave a review and we are very sorry to hear about the issues you have experienced on this occasion.
We can confirm we have searched our customer care email system and unfortunately cannot locate any contact from yourself under the details you have provided.
If you could please drop us a direct email to the following email address, we will get this looked into promptly for you.
enquiries@prettylavish.com
We look forward to hearing back from you.
Best wishes,
The Pretty Lavish Team x
Disappointing first time shopping with…
Disappointing first time shopping with them. I bought dresses which weren’t the right fit and sent them back in the EXACT same condition I received them. They then rejected the return and sent the items back to me and haven’t explained why. I sent them back within the timeframe, all tags on, no marks and condition exactly as I received. I should not be paying for dresses I sent back in perfect condition. Terrible!
14 augustus 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Hello,
Thank you very much for taking the time to leave a review and we are very sorry to hear about the issues you have experienced on this occasion.
We can confirm we have searched our customer care email system and unfortunately cannot locate any contact from yourself under the details you have provided.
If you could please drop us a direct email to the following email address, we will get this looked into promptly for you.
enquiries@prettylavish.com
We look forward to hearing back from you.
Best wishes,
The Pretty Lavish Team x
Don’t recommend getting a gift card…
Don’t recommend getting a gift card from them as a return option. You will be stuck in a loop hole and loose money, tried ordering using this and had to pay some money off a bank card to do difference, unfortunately nothing fits, so I did a return I thought it would go to bank so it’s not back and forth, but it goes only back to gift card you don’t get choice of the difference if goes to bank card or gift card, and most ironic thing is less money has been transferred back to the gift card than what was originally on it because of return charge and other fees. Really not ideal because then you are stuck in a loop hoping something will look good but if not you will just loose money each time! Just writing this review so others understand nature of gift card and if future reference pay part gift card and part bank they favour the return first on the gift card and you don’t get a say!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for your recent review.
We’re sorry for the confusion around refunds when an order is paid for using a gift card and another payment method.
Refunds are always processed back to the original payment method(s) used for the order. As the gift card represents store credit rather than a monetary payment, any amount paid using a gift card can only be refunded back to that gift card. Where an order is paid partly by gift card and partly by another payment method, the refund is allocated back to the original payment method(s) accordingly.
We hope this helps to clear up any confusion!
Best wishes,
The Pretty Lavish Team x
Tried to return both dresses from my…
Tried to return both dresses from my order, requested QR code on the Wednesday, this never arrived in my inbox or spam folder. Thursday morning I contacted pretty lavish- unable to speak to anyone other than a AI bot who advised to check my spam/junk folder. I replied to say I had already done this and to request a new QR code as I was aware I was already on day 10 out of 14 for returning the items. It is now Friday evening and I've still had nothing. I cannot request a new QR code as it says this has already been requested! No way of contacting anyone by phone and with an email reply that says 2 working days for a response! Very poor customer service, especially when returns are so expensive! I would appreciate a swift response to resolve this matter so I can get a full refund. Thank you.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Hi Lucy,
Thank you very much for taking the time to leave a review and we are very sorry to hear about this situation!
We can confirm we have searched our customer care email system and unfortunately cannot locate any contact from yourself under the details you have provided.
If you could please drop us a direct email to the following email address, we will get this looked into promptly for you.
enquiries@prettylavish.com
We look forward to hearing back from you.
Best wishes,
The Pretty Lavish Team x
Kiera was super helpful when answering…
Kiera was super helpful when answering my emails about a return parcel didn’t make it to their warehouse. Thank you so much Kiera for helping me out with such kindness!
19 augustus 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your wonderful review!
We're so pleased to hear that Kiera was able to assist you with your return parcel and help resolve the issue you had.
It's especially lovely to hear that you found her so helpful and kind throughout your email correspondence. Providing friendly, prompt, and helpful support is exactly what we strive for, so your feedback really means a lot to us! We'll be sure to pass your kind words on to Kiera — she'll be delighted to hear your lovely feedback.
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Beautiful dress and great customer…
Beautiful dress and great customer service. Thanks again.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your wonderful review!
We're so pleased to hear that you love your dress and had such a positive experience with our Customer Care Team.
Providing friendly, prompt, and helpful support is exactly what we strive for, so your lovely feedback really means a lot to us! We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Chantelle was so helpful in helping me…
Chantelle was so helpful in helping me amend my delivery! Thank you & great customer service!
18 augustus 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your wonderful review!
We're so pleased to hear that Chantelle was able to assist you with amending your delivery and that you found her helpful throughout the process.
Providing friendly, prompt, and helpful support is exactly what we strive for, so your feedback really means a lot to us! We'll be sure to pass your kind words on to Chantelle — she'll be delighted to hear your lovely feedback.
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Excellent experience
Excellent experience - really prompt reply and was able to resolve my query in record time. Can't recommend enough. Chantelle was fantastic.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your wonderful review! We're so pleased to hear that you had such a positive experience with our Customer Care Team and that your query was resolved so promptly.
It's especially lovely to hear that Chantelle was able to assist you and that you found her so fantastic throughout the process.
Providing friendly, prompt, and helpful support is exactly what we strive for, so your feedback really means a lot to us! We'll be sure to pass your kind words on to Chantelle — she'll be delighted to hear your lovely feedback.
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
I recently ordered some bridesmaids…
I recently ordered some bridesmaids dresses from Pretty Lavish, unfortunately there was a slight issue with one of the dresses (it came with a mark on the leg area) the PL customer care team were very helpful in dealing with this issues, Kiera was able to rectify the issue and was prompt and polite throughout the whole process thank you!
18 juni 2026
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for your wonderful review!
We're so pleased to hear that our Customer Care Team was able to assist you promptly and politely.
It's especially lovely to hear that Kiera was able to rectify the issue for you and that you found her helpful throughout the whole process.
Providing friendly, prompt, and helpful support is exactly what we strive for, so your feedback really means a lot to us! We'll be sure to pass your kind words on to Kiera — she'll be delighted to hear your lovely feedback.
We hope you have a wonderful time celebrating your special occasion, and we hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
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