I was very impressed with the attention and knowledge of the staff member that helped us. She explained patiently to our many detailed queries on quality differences and care and maintenance of the... Toon meer
Locatie
Wijzig locatieUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
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Lees wat reviewers zeggen
Visited store on 12/8/26 lady working helped me to choose a set of knives, allowed me to try them out on some veg in store. Im very indecisive but was able to make a decision quickly due to her help... Toon meer
Bedrijf heeft geantwoord
Very good selection of kitchen equipment at fairly competitive prices. All items I have purchased from Pro Cook have been v good quality and I have recommended friends to use the company. Staff at out... Toon meer
Bought my new knives in store, staff were first class, excellent service and knowledge.
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, Verenigd Koninkrijk
4,8
Uitstekend
944 reviews
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Very knowledgeable & helpful staff
Very knowledgeable & helpful staff. Gave me all the options & details of each choice
18 januari 2026
Antwoord van ProCook - Braintree
We appreciate you sharing your experience! We're so happy to hear that our staff was knowledgeable and helpful and gave you all the options and details.
Very helpful and polite bunch of…
Very helpful and polite bunch of people, nothing was too much trouble. Thank you all.
14 januari 2026
Antwoord van ProCook - Braintree
We are so happy to hear that our team was helpful and accommodating. Thank you for your kind words and for taking the time to share your positive experience!
Great service
Great service, friendly and efficient. The quality of the products are wonderful too. Procook have everything you need!
14 januari 2026
Antwoord van ProCook - Braintree
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our service great, friendly, and efficient and liked our products.
Excellent knowledge from salesperson in…
Excellent knowledge from salesperson in store in Braintree Freeport. She was calm professional and very experienced.
8 januari 2026
Antwoord van ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were impressed with the salesperson's knowledge and professionalism.
Great service and excellent knowledge…
Great service and excellent knowledge of the items
17 januari 2026
Antwoord van ProCook - Braintree
We appreciate your positive feedback! We are so happy to hear you liked our products, offers, and swift item finding.
Antwoord van ProCook - Braintree
We appreciate your positive feedback! We are so happy to hear that our staff was friendly and helpful and that we could assist you.
Antwoord van ProCook - Braintree
We appreciate your positive feedback! We're so happy you liked our customer service and product choices.
Helpful staff
13 januari 2026
Antwoord van ProCook - Braintree
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Lovely clean store with a good.
Lovely clean store with a good collection of kitchen paraphernalia. So based on this I could have given a 5 star rating.
However as my Wife and I were browsing for at least 20 minutes and we were not acknowledged or approached by any member of staff I’ve only given a 4 star rating. It was quiet at the time of our visit.
13 januari 2026
Antwoord van ProCook - Braintree
We're happy to hear that you appreciate our store's cleanliness and selection. We apologize that our team did not connect with you during your visit. We value your feedback and will use it to improve our customer service.
Antwoord van ProCook - Braintree
We appreciate you letting us know our staff was helpful and knowledgeable! We are so happy to hear it.
Although service and product was good
Although service and product was good, but magnetic block for knives was not in stock and still waiting to pick it up.
8 januari 2026
Antwoord van ProCook - Braintree
We appreciate your feedback. We're sorry the knife block wasn't available and that you're still waiting. We'll look into the stock issue.
Great products at reasonable priced
11 januari 2026
Antwoord van ProCook - Braintree
We appreciate your positive feedback; we're so glad you value our great products at reasonable prices.
Sturdy well built caffetiere
Popped in to pick up a caffetiere. They had a nice selection that were fairly priced. Very happy with the purchase I made and the staff were also friendly
11 januari 2026
Antwoord van ProCook - Braintree
We're happy to hear that you found a caffetiere at a good price and that you were pleased with your purchase. We appreciate your kind words about our team's friendliness.
friendly knowledgeable staff
8 januari 2026
Antwoord van ProCook - Braintree
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The store is well laid
The store is well laid out and the staff are very friendly and knowledgeable always happy to help.
8 januari 2026
Antwoord van ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our store layout and found our staff friendly and helpful.
Antwoord van ProCook - Braintree
We're happy to hear that they fit so well! We appreciate your interest in ordering more for your cabinet.
The member of staff who assisted us was…
The member of staff who assisted us was polite and courteous throughout our visit, even though the store was very busy she made sure we were able to take our time. We were after a specific product which was not on display, she checked the stock list, established there were two in stock and was able to ensure we left the store with all the items on our list. Nothing was too much trouble for her, from the moment we entered the store to payment she did her best to make sure we were able to choose, ask questions and decide on our purchases without any pressure, answering our questions without hesitation and demonstrating good knowledge of the products she was there to sell.
17 december 2025
Antwoord van ProCook - Braintree
We're happy to hear that a staff member provided you with such excellent support. We appreciate you taking the time to share your positive experience and we're glad you were able to find everything you needed.
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