ProCook - Bridgend Reviews 

Tremendous service from the people working there and the equipment bought is of the highest quality, it seems to last forever.

I have some lovely cast casserole pots - beautiful colour. I bought a lovely star shaped cake tin and several Easter cookware and cutters- the cookware is a perfect size for my worktop small cooker- bargains in sale too! Staff very pleasant but professional!

Helpful staff who found the product I was looking for quickly

The young man that served us was really helpful, answered all our queries and gave us the confidence to purchase the items knowing that they were exactly what we wanted and needed.
Thank you to him.

Faulty Stone Bake Trays, ignored email and gave me wrong trays multiple times

I purchased a set of Stoneware Oven Dishes from this shop and was extremely disappointed. Upon returning home, I found all the trays mixed up in different colours instead of a complete set. I returned the faulty trays after three days and they assured me the correct colour was the one I wanted.
However, when I checked it out, I discovered I had received the same trays but in a worse condition. I had also received a plastic tray instead of the stoneware. Despite this, I gave them another chance and changed the trays for a different set.
This time, I explained how upset and distressed I was about the situation. They finally gave me an actual set and showed me all the trays. While I was happy with the outcome, I’m still concerned about the quality of the dishes. One has already snapped in half and another is following suit. I’m debating whether they’re actually stoneware or poor-quality glass or clay.

Around a week ago I sent you an email but you haven’t responded. I’m not happy about this terrible customer service and it shows how little you care about your customers. I’ve already mentioned I went there three times but living 33 miles away from ProCook Bridgend makes it a lot of money to go back and forth.

Great prices, good quality items, helpful, knowledgeable staff.

Thecteam member at mcarthur Glen was very helpful and l was pleased with the advice he gave.

Great staff in store, excellent quality of the product.

The assistant was very helpful wth my choices. He also made it easy for me by carrying the parcels to my car which he had told me to bring to the rear of the stockroom.

Friendly helpful knowledgeable assistants.

Great product at a good price.
Friendly and helpful staff

I always find what I look for in ProCook-Bridgend.

I bought two saucepans for my induction hob. So easy to use especially when draining with the draining holes on both sides of the pan. So no more trying to hold the lid askew. Heat resistant handles on lids and pans. Also, glass lids to keep an eye on the cooking. Stainless steel so easy to clean too. I've been buying pans for over 50 years and these are best I've ever had. I would definitely recommend them and be buying the next size too.

The Staff are always helpful

Very helpful my 20% off voucher had ended but the staff very kindly offered 10% discount.